Q: Restoring Backup - Incorrect Password

Hi.

i Have bought Ipad Air 2 days ago,done manually back up by itunes of my old IPad 3 next restore back up on IPad air,but I cannot finish set up and log in with currently password to iCloud because I am getting message-incorrect password,what is not true.

I cannot restore iPad and start with process again because need to turn off find my iPad what is impossible without confirmation related to password.

same situation with erase all content and etc.

can anybody help me to fix the problem,keep still the same Apple ID and password?i don't want to change them.

i Have no idea what I can do it more.

Tom

I had the exact same issue. Since I just spent an hour guessing passwords (panic mode 2 days before vacation), I have decided now's a good time to register for a forum user name, post my pains + solutions, and give back to the community.

The earlier post is right on the fact that it's related to an old iOS7 update and encryption password either auto set or prompted/recommended the users at the time to set. The only reason I say this with somewhat confidence is that I use to own a Macbook Pro 2013 given to me from work, where my iPad mini (first gen) was first synced to iTunes (Christmas of 2013). Although I don't recall doing it specifically, I must have entered the MBP2013 work password when this iOS7 update / encryption prompt was first introduced around end of 2013. Before I left that job, I used time machine to backup my configurations and apps, then restored the time machine onto a new MBP Retina. This password probably got restored in the process. Now, I haven't worked at the old company for a year, and after an hour of nonstop guessing on my Retina's iTunes, this old work password unlocked it!

Moral of the story, if you used time machine and restored from an old MBP, try some passwords from that time period in your life!

Good luck everyone.

Also prompted to join and post because of this ridiculous issue.

TL:DR - try all your old passwords, one will work.

It's such a cognitive dissonance to reset your apple ID but then try to log in to restore your phone using said apple ID and it being an old password. Clowny!

This password has nothing to do with our apple id password. It is something you have entered for encrypted back up during first back up. Please try your regularly used passwords to unlock

It's really weird because i tried a password that I thought I never used at my iPad...

Thank you so much! After reading your post, I tried a password I used to use for everything else EXCEPT my Apple ID and it WORKED!

I also couldn't restore my phone (5s) from backup because I didn't have the correct password.  When I called the store where I had purchased the phone, they knew it immediately.  When they transferred my information from my iPhone 4 to the iPhone 5s (Verizon), the store put in a password.  Evidently, the password follows the phone, not the computer where the backup is stored.  No wonder I couldn't guess the password - I never knew it in the first place!

I only got into this mess because I was trying to free up some memory on the phone (the "other" category) - and followed a procedure outlined elsewhere in Apple support.  It did ask for a 4-digit password, and, although I didn't remember encrypting the phone, I put in one of my standard ones - which seemed to work - as the restore proceeded.  It seems to me that Apple should build in a check for for the correct password BEFORE one erases the whole phone.

Try your apple id password with no caps. It worked for me

the password for me to restore iphone backup is the password to log in to my computer.  no idea how this password was linked to apple or itunes!!!

It is actually quite simple, we have to either resort to thinking that everyone on that thread had a ghost inside of the computer or that they did it themselves, which theory is correct do you think? Now it is going to be much more visited thread, since health app backup requires password protection, so everyone will be prompted to enter password before backup and since everyone just clicks those buttons without thinking, including me - good luck to all of us.

About encrypted backups in iTunes - Apple Support

The same thing for me. I am 100% certain I did not type that in when I backed it up, but my computer login was the trick, and I don't use that password for anything else. Strange.

Boom! Thank you! This was mine too.

So if you have FileVault on, or any HDD encryption, and your backup is saved to your harddrive rather than cloud; it'll be encrypted with your harddrive encryption password!

Had same problem, ITunes wouldn't restore back-up because password was incorrect.

I had not entered a password to protect the back-up, and I was very sure about the correct Apple ID password as I had just used it to initiate the IOS update.

Solution was to use an old password, I guess the one which was connected to my Apple ID when I first installed ITunes on my PC or something.

Really lucky I remembered the old one (so much for using similar passwords, perhaps not good for security, but it saved the day for me )

Thanks sharky3456. Turns out my backup password was my Apple ID password from three or four passwords ago.

What's happening really doesn't make any sense.

I just encountered this issue today. I purchased an iphone 6 and backed up my iphone 5 to itunes and I have changed my old encryption password to a new password. I thought that I made a typo during the change password process and somehow I typed it twice to something that wasn't in my head.

Their is a way to view that password on mac from applications/utilities/keychain access and then view the password.

it says that I have chanced the password exactly an hour ago and when I ticked the show password button it showed me the password that I was trying to type all day long. I copied and pasted that exactly same password and it kept saying incorrect password.

I still have both my phones and I can do the backup on another computer but still it doesn't make any sense!! there is a bug in itunes backup encryption!!

Could the problem be different IOS on the old iphone and the new one ..... i'll try to update my old iphone and see if that will solve the problem.

Cheers.

Hussain