marxmarvelous

Q: Playlists and music are not syncing (can't add any music to my iPhone now)

I've been having a lot of trouble with Apple Music! I have a pretty large iTunes library (25k) and have been using iTunes Match. At first things seemed okay on my iPhone 6. I added a couple of albums and it was good.

 

Then I got iTunes 12.2 and the music I added from Apple Music showed up greyed out. Nothing I did seemed to make those songs want to become available. I saw someone posted to delete the songs from the iPhone library and then add them using your Mac and then it would show up on both. No dice. I toggled Music on and off and had it re-download my music library to my iPhone. I still can't see the albums I added on my Mac (and which are clearly in my Mac library).


Now I can't add anything to my iPhone library. When I browse for an album not on my iPhone and click the "Add to My Music" button, it says okay, does the check mark thing, and then a few seconds later the icon switches back from a checkmark to a plus sign.

 

Basically I can't add music to my iPhone at all because I can't sync it to my computer (since now it syncs only through Apple Music), it isn't syncing changes from my Mac to my iPhone, and I can't add anything from Apple Music to my iPhone. Help!

iPhone 6, iOS 8.4

Posted on Jun 30, 2015 6:56 PM

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Q: Playlists and music are not syncing (can't add any music to my iPhone now)

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  • by thumpus,Helpful

    thumpus thumpus Jun 30, 2015 8:34 PM in response to marxmarvelous
    Level 1 (5 points)
    Jun 30, 2015 8:34 PM in response to marxmarvelous

    When is apple going to give us an answer on this, it is game changer if it doesn't work.

  • by Eattheirdead,

    Eattheirdead Eattheirdead Jun 30, 2015 9:12 PM in response to marxmarvelous
    Level 1 (5 points)
    Jun 30, 2015 9:12 PM in response to marxmarvelous

    Same issue here. Songs I added on my iPhone at work were grayed out on my Mac when I got home. Removed them from my library and readded on my Mac. Now, the phone totally sees the songs added to my library, but doesn't sync any playlist changes I also made.

  • by toupsi,Helpful

    toupsi toupsi Jun 30, 2015 10:26 PM in response to marxmarvelous
    Level 1 (5 points)
    Jun 30, 2015 10:26 PM in response to marxmarvelous

    Music syncing has changed in iTunes 12.2.0 and iOS 8.4 Music App.

     

    1. With your device plugged into your Mac through USB, open iTunes on your Mac.
    2. Select Music from the icon tabs on the upper left of the interface.
    3. Then under Playlists, select your playlist you want to sync with your phone.
    4. The playlist name will appear as a banner image under the Apple Logo.
    5. Select the three dots to the right of the Play and Shuffle controls.
    6. Select Add To.
    7. Then select Add To Device.
    8. Now that you have the playlist you want to sync added to the queue to sync to your phone. Let's sync the playlist to your phone.
    9. Select your Device in the top row of icons on the upper left of the interface.
    10. Select Summary.
    11. Check Sync only checked songs and videos.
    12. Then select Sync in the lower right to sync that playlist to your iPhone.

     

    I hope that helps.

     

    You used to select the playlists under the Device icon tab, and check off the playlists and artists you want to sync in previous versions of iTunes. Now you start by selecting the playlist in your whole music library, and adding that to your device. It's a bit backwards, but that how it works.

  • by AppleLover5271,Helpful

    AppleLover5271 AppleLover5271 Jun 30, 2015 11:27 PM in response to toupsi
    Level 1 (10 points)
    Jun 30, 2015 11:27 PM in response to toupsi

    tried all these steps... still did not sync to my phone !

  • by ipodphilip,

    ipodphilip ipodphilip Jul 1, 2015 12:04 AM in response to AppleLover5271
    Level 1 (0 points)
    Jul 1, 2015 12:04 AM in response to AppleLover5271

    same here, tried those steps and still did not work ..under playlist tab of my music, still have the pink create screen even though i created 2 playlist in itunes and synced per the above instructions.  (note, i don't have any playlists on my phone

     

    iphone 6, ios 8.4

  • by Jonededededw,

    Jonededededw Jonededededw Jul 1, 2015 3:33 AM in response to marxmarvelous
    Level 1 (0 points)
    Jul 1, 2015 3:33 AM in response to marxmarvelous

    Hi,

     

    I'm no expert but this seemed to work for me at least for the greyed out songs in iTunes on Mac.

     

    Plugged in my iOS device and checked the 'Sync only checked songs and videos' box.

    Now any songs that I add to My Music on my iPhone or iPad show up black and play after I've synced my iOS device to my iMac.

    It seems to work the other way too, songs added in Apple Music on iMac are appearing on my iOS Apple Music.

     

    Hope this helps.

  • by Eattheirdead,Helpful

    Eattheirdead Eattheirdead Jul 1, 2015 5:26 AM in response to toupsi
    Level 1 (5 points)
    Jul 1, 2015 5:26 AM in response to toupsi

    Thanks for the input! Unfortunately, I think we're talking about different issues. With iOS 8.4 and iTunes 12.2, if you're a member of Apple Music, your devices are supposed to use the iCloud Music Library, meaning you do not need to plug in your device to sync. In fact, if you used iTunes Match since it was released, you haven't had to plug in your devices either - before the updates yesterday, changes to playlists and libraries were synced wirelessly using iCloud. Apple Music is supposed to replicate this function, but it currently isn't between OS X and iOS.

     

    It's definitely working in some capacity because playlist changes I make on my iPhone are reflected immediately on my iPad. Just doesn't work for iOS -> OS X or vice versa.

  • by easyJai,Helpful

    easyJai easyJai Jul 1, 2015 8:57 AM in response to marxmarvelous
    Level 1 (5 points)
    Jul 1, 2015 8:57 AM in response to marxmarvelous

    On your phone:  

         Go to Settings -> Music -> Turn off iCloud Music Library

    On itunes:

         Sync playlist and music like you use to with earlier versions.

  • by Eattheirdead,

    Eattheirdead Eattheirdead Jul 1, 2015 9:38 AM in response to easyJai
    Level 1 (5 points)
    Jul 1, 2015 9:38 AM in response to easyJai

    That's an excellent thought, but I ran into two issues when I tried it. 1) iTunes told me that music added to my library from "Apple Music" cannot be synced to my device. That's pretty much a non-starter. 2) Though it sounds lame, I shouldn't have to use a cord. One of the biggest features of Apple Music is the iCloud Music Library being, well, in the cloud. I should absolutely not need to use a cord every time I want to sync playlist changes. It's not like I had to before either. With iTunes Match, changes to playlists reflected immediately on other devices "wirelessly". It's obviously bugged, and I just hope Apple notices sooner rather than later.

  • by magglesfromcockeysville,

    magglesfromcockeysville magglesfromcockeysville Jul 1, 2015 12:30 PM in response to easyJai
    Level 1 (0 points)
    Jul 1, 2015 12:30 PM in response to easyJai

    Yes...this works, BUT then you loose all Apple Music you downloaded for offline listening when you disable iCloud Music Library.  When iCloud Music Library is enabled, iTunes thinks you have iMatch turned on (even if you did not subscribe) and you can sync via Cloud, but device does not get library from cloud. So you have a choice: keep iCloud off and load your library OR enable iCloud to save Apple Music for offline.

     

    Anyone have another solution?

     

    maggles

  • by kuro_shinobu,Helpful

    kuro_shinobu kuro_shinobu Jul 1, 2015 1:09 PM in response to magglesfromcockeysville
    Level 1 (5 points)
    Jul 1, 2015 1:09 PM in response to magglesfromcockeysville

    Try turning off  iCloud Music Library> then sync with iTunes

    In the process, you will lose all the saved offline music.

    Next, turn on iCloud Music Library.

     

    All you music is in sync locally on the phone. (Logo of offline sync [phone logo] is present)

    After enabling iCloud Music Library, syncing of music from iTunes to iPhone is not possible.

    Next is to redownload all the saved offline music again.

     

     

    PS:

    IMHO, the new integration of #AppleMusic with iTunes is a pain in an a*s.

    They should consider for people who had limited internet quota.

    They need to make syncing of offline music from iTunes to iOS possible, but not by downloading it again from the Cloud.

  • by Eattheirdead,

    Eattheirdead Eattheirdead Jul 1, 2015 1:13 PM in response to kuro_shinobu
    Level 1 (5 points)
    Jul 1, 2015 1:13 PM in response to kuro_shinobu

    Definitely agree with your last point. This wasn't implemented well. Unfortunately, the issue of iOS playlists not reflecting changes made on OS X once you turn iCloud Music Library back on is still there. *sigh*

  • by Thorte,Helpful

    Thorte Thorte Jul 1, 2015 2:00 PM in response to marxmarvelous
    Level 1 (9 points)
    Jul 1, 2015 2:00 PM in response to marxmarvelous

    Hi everyone,

     

    I had the same problem: Previously I was using iTunes Match. After upgrading to the free trial period of Apple Music, my music and playlists were still accessible on iOS, but not in iTunes on OS X. In iTunes on OS X, my whole library, which I keep in the cloud only on my main machine, was grayed out. A few songs that were local/downloaded were not grayed out.

     

    Here is what worked for me:

    1. Make a (Time Machine) backup of your iTunes database, comprising of "iTunes Library Extras.itdb", "iTunes Library Genius.itdb", and "iTunes Library.itl". (You can delete iTunes Library.xml, it will be re-generated.)

    2. In the preferences, deactivate iCloud Music Library and Apple Music. Give it some time to process. (Note that this will screw up all your playlists because the songs in the playlists are no longer in the library. Hence, the backup first! So, don't worry.)

    3. In the preferences, re-activate iCloud Music Library and Apple Music.

    4. Close iTunes.

    5. Restore the three backed up files.

    6. Re-open iTunes. Now my playlists and library were restored and my songs in the cloud were no longer grayed out and were playable.

     

    Best,

    Thorte

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