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All replies
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Helpful answers
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Dec 3, 2014 7:08 AM in response to charlotte_1989by jcdukes,Hi Charlotte,
Could you finally solve the problem with the whatsapp notifications?, I have the same problem you describe with my iPhone 4, thanks!
jc
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Dec 3, 2014 7:53 AM in response to jcdukesby charlotte_1989,Hi,
As I said in my previous post, I just bought a new iPhone 5S, and when I set it up I used the back up from my old iPhone (where the whatsapp wasn't working anymore) and now everything works fine. So, I think the problem came from my iPhone 4 itself... So unfortunately, I couldn't solve the problem on my iPhone 4.
Charlotte
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Dec 18, 2014 5:03 AM in response to charlotte_1989by deans6571,I'm actually getting the very same exact issue on my iPhone 6.
No WhatsApp Notifications come through when the app is closed - I have to open the app to view the latest messages in the Chat menu. The weird thing, is that when I then close the app, it will work for a short time (if a chat message comes through), I get notified, but then, after about an hour, I get NO notifications again.
Last night was an even stranger thing - a chat message came through (because I saw it on my wife's iPhone 5 and we were both in the same chat group). My iPhone 6's screen lit up (from being asleep), and so I thought I had received a notification of something, however, when I then looked at the screen - it was totally blank - no notifications whatsoever?? When I checked my wife's iPhone 5 - there was indeed a new chat message......??
Haven't tried soft resetting the phone yet so might give that a go first. I am NOT prepared to 'Erase ALL Content & Settings' as suggested by the WhatsApp customer services help team though.
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Feb 14, 2015 1:24 PM in response to deans6571by Sheellap,I fixed my phone that had the same problem yesterday
Settings -->iTunes and App Store--> Log out--> shut down the phone.
Restart the phone and Whatsapp was back to normal with Notifications.
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Feb 19, 2015 12:57 PM in response to Sheellapby IlterR,This does also not work.
I have this problem since a year and could not find the solution. I am using iphone 4 with ios 7.1.2 If someone have a solution I will apreciate it if he/she can share it!
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Apr 23, 2015 5:19 AM in response to IlterRby dynamic94,Same problem here with an iphone 4s and ios 7.1.2. Notifications just arrive when i'm in whatsapp or just 2-3 minutes after i left the app. Please help!
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May 19, 2015 12:15 AM in response to manfermolby NourFromSyria,I finally fixed it guys!
Just follow these few steps:
1- Go to Settings --> Notifications --> Whatsapp
2- Turn off Allow Notifications, Badge App Icon, Show on Lock Screen.
3- Open Whatsapp app, for few seconds, then close it. (You may see a screen telling you how to turn the notifications on)
4- Go back to notification settings and Turn on everything we've turned off.
I think this way, the whatsapp gets new device token and this will fix the issue.
Cheers!
Nour from Syria.
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May 24, 2015 2:41 AM in response to dynamic94by NourFromSyria,HI
which iOS version do you have?
did you receive a screen telling you how to turn notifications ON in whatsapp when you disabled them?
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May 27, 2015 10:11 PM in response to NourFromSyriaby dynamic94,I have iOS 7.1.2 and yes if i disable the notifications i get this screen in whatsapp, does that help?
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Jun 29, 2015 9:25 AM in response to manfermolby Sergioroby,Guys, i just solved this issue restoring to default the notifications in the WhatsApp settings.
I Hope this helps you out!
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Jul 1, 2015 1:48 PM in response to manfermolby Sergioroby,Within the Whatsapp app I tapped on the settings icon at the right bottom corner, then on Notifications.
At the very bott of the section i tapped on "reset all notifications"
As simple as that.
I found this solution for a friend who runs the app on an IPhone 4s with iOS 8.3.1 running
It still seems to have some issues randomly but repeating this procedure fixes it every time.
I hope this will help you all as well
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Jul 13, 2015 4:53 AM in response to Sergiorobyby JustAdamWillDo,So simple! This was doing my head in. Thanks Sergioroby.
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Jul 29, 2015 6:55 AM in response to Sergiorobyby P1XX3L,This worked for me. I also did this for the Telegram app which had the same problem and which is now also solved!
Thank you. Best.