bcroz

Q: will not receive without restarting mail app

Mail will not receive without restarting the app.  Send works fine, mail comes across all other devices.  Using the "get new messages" does nothing (rather, the messages that appear on my other devices still do not show up on my Mac.

 

Updated today to 10.10.4 and problem was there prior to the update.

iMac, OS X Yosemite (10.10.4)

Posted on Jun 30, 2015 2:44 PM

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Q: will not receive without restarting mail app

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  • by Carolyn Samit,

    Carolyn Samit Carolyn Samit Jun 30, 2015 2:47 PM in response to bcroz
    Level 10 (122,402 points)
    Apple Music
    Jun 30, 2015 2:47 PM in response to bcroz

    With the Mail app open select Inbox on the left.

     

    Then from the menu bar click MailBox > Rebuild

     

    This process may take a few minutes.


    Then monitor you email.

  • by Linc Davis,

    Linc Davis Linc Davis Jun 30, 2015 3:46 PM in response to bcroz
    Level 10 (207,995 points)
    Applications
    Jun 30, 2015 3:46 PM in response to bcroz

    Do you have more than one mail account, and if so, are all accounts affected?

  • by bcroz,

    bcroz bcroz Jul 1, 2015 5:16 AM in response to Linc Davis
    Level 1 (0 points)
    Jul 1, 2015 5:16 AM in response to Linc Davis

    No, only the one account.

  • by pappy53,

    pappy53 pappy53 Jul 1, 2015 6:22 AM in response to bcroz
    Level 1 (4 points)
    Jul 1, 2015 6:22 AM in response to bcroz

    I have the same basic problem. Mail will automatically check and receive email to my .me account but I also have a second work email account through charter. All the settings are correct according to documentation from both Charter and Apple (and, this isn't my first rodeo - I've been a Mac user since 1987). The problem is that the only way Mail will check for new mail in the charter.net account is when I quit Mail and reopen it.

  • by bcroz,

    bcroz bcroz Jul 1, 2015 6:59 AM in response to pappy53
    Level 1 (0 points)
    Jul 1, 2015 6:59 AM in response to pappy53

    yup, my e-mail is through Charter.  Funny thing is, it worked fine until a week ago.  Now, the only way I know i have mail is when my iPhone dings.  Very frustrating.

  • by pappy53,

    pappy53 pappy53 Jul 1, 2015 7:06 AM in response to bcroz
    Level 1 (4 points)
    Jul 1, 2015 7:06 AM in response to bcroz

    Don't you just love these problems where tech support always blame it on the other company. Apple says it's a Charter problem, Charter says it's an Apple Problem. I'm also having a problem now with an Adobe product I use on a daily basis. Once I updated to 10.10.4, Adobe Bridge stopped launching. Adobe is blaming it on Apple since it was an OSX update. Apple is blaming it on Adobe because Bridge is their software.

  • by bcroz,

    bcroz bcroz Jul 1, 2015 7:24 AM in response to pappy53
    Level 1 (0 points)
    Jul 1, 2015 7:24 AM in response to pappy53

    Funny thing is, this has been happening on my MacBook for quite some time.  When I got the new Mac in January everything worked fine until last week.  Not quite sure what to make of the problem.

  • by Linc Davis,

    Linc Davis Linc Davis Jul 1, 2015 7:45 AM in response to bcroz
    Level 10 (207,995 points)
    Applications
    Jul 1, 2015 7:45 AM in response to bcroz

    Please open the iCloud preference pane, sign in to iCloud if you haven't already, and check the box marked Mail. You will now have a second mail account. Test.

  • by pappy53,

    pappy53 pappy53 Jul 1, 2015 7:53 AM in response to Linc Davis
    Level 1 (4 points)
    Jul 1, 2015 7:53 AM in response to Linc Davis

    I don't think bcroz is having an iCloud problem. This is a Mail (as in the mail app that is on a desktop computer) problem.You can go into Mail preferences, check the box "check automatically" and it just doesn't check the mail from his charter.net account automatically.

  • by bcroz,

    bcroz bcroz Jul 1, 2015 8:11 AM in response to pappy53
    Level 1 (0 points)
    Jul 1, 2015 8:11 AM in response to pappy53

    I have discovered that if I go to the "Mailbox" dropdown and synchronize the mailbox, all mail is delivered.