velda j
Level 1 (0 points)

Q: safari will not start

Jul 1, 2015, 6:07:39 AM com.apple.xpc.launchd[1]: The _DirtyJetsamMemoryLimit key is not available on this platform.

Jul 1, 2015, 6:08:03 AM com.apple.preference.network.remoteservice[463]: Failed to connect (o_advancedMenu) outlet from (ANPNetworkController) to (NSMenu): missing setter or instance variable

Jul 1, 2015, 6:08:03 AM com.apple.preference.network.remoteservice[463]: Failed to connect (o_fillerButton) outlet from (ANPNetworkController) to (NSButton): missing setter or instance variable

Jul 1, 2015, 6:08:03 AM com.apple.preference.network.remoteservice[463]: Failed to connect (o_mainTabView) outlet from (ANPAdvancedTabController) to (NSTabView): missing setter or instance variable

Jul 1, 2015, 6:08:03 AM com.apple.preference.network.remoteservice[463]: Failed to connect (o_serviceImageView) outlet from (ANPAdvancedTabController) to (NSImageView): missing setter or instance variable

Jul 1, 2015, 6:08:03 AM com.apple.preference.network.remoteservice[463]: Failed to connect (o_serviceNameField) outlet from (ANPAdvancedTabController) to (NSTextField): missing setter or instance variable

Jul 1, 2015, 6:08:03 AM com.apple.preference.network.remoteservice[463]: Failed to connect (o_tabViewWindow) outlet from (ANPAdvancedTabController) to (NSPanel): missing setter or instance variable

Jul 1, 2015, 6:08:15 AM WindowServer[140]: window 68 is already attached to window 61

Jul 1, 2015, 6:08:15 AM WindowServer[140]: window 68 is already attached to window 61

Jul 1, 2015, 6:08:15 AM WindowServer[140]: window 68 is already attached to window 61

Jul 1, 2015, 6:08:20 AM SecurityAgent[466]: Failed to initialize IconCache named: com.apple.iconservices with error: Error Domain=NSCocoaErrorDomain Code=4097 "Couldn’t communicate with a helper application." (connection to service named com.apple.iconservices) UserInfo=0x7fb4a3c528f0 {NSDebugDescription=connection to service named com.apple.iconservices}

Jul 1, 2015, 6:08:20 AM SecurityAgent[466]: Error returned from iconservicesagent: Error Domain=NSCocoaErrorDomain Code=4097 "Couldn’t communicate with a helper application." (connection to service named com.apple.iconservices) UserInfo=0x7fb4a3e44bb0 {NSDebugDescription=connection to service named com.apple.iconservices}

Jul 1, 2015, 6:08:23 AM kernel[0]: IO80211AWDLPeerManager::setAwdlOperatingMode Setting the AWDL operation mode from AUTO to SUSPENDED

Jul 1, 2015, 6:08:23 AM kernel[0]: IO80211AWDLPeerManager::setAwdlSuspendedMode() Suspending AWDL, enterQuietMode(true)

Jul 1, 2015, 6:08:23 AM kernel[0]: AirPort: Link Down on en1. Reason 8 (Disassociated because station leaving).

Jul 1, 2015, 6:08:23 AM kernel[0]: en1: channel changed to 1

Jul 1, 2015, 6:08:23 AM kernel[0]: en1::IO80211Interface::postMessage bssid changed

Jul 1, 2015, 6:08:23 AM kernel[0]: ARPT: 1719.620107: AWDL Sync Enabled 0

Jul 1, 2015, 6:08:23 AM kernel[0]: ARPT: 1719.673291: MacAuthEvent en1   Auth result for: c8:d7:19:4b:59:75  MAC AUTH succeeded

Jul 1, 2015, 6:08:23 AM kernel[0]: AirPort: Link Up on en1

Jul 1, 2015, 6:08:23 AM kernel[0]: en1: BSSID changed to c8:d7:19:4b:59:75

Jul 1, 2015, 6:08:23 AM kernel[0]: en1: channel changed to 149,+1

Jul 1, 2015, 6:08:23 AM kernel[0]: en1::IO80211Interface::postMessage bssid changed

Jul 1, 2015, 6:08:23 AM kernel[0]: ARPT: 1719.676745: AWDL Sync Enabled 0

Jul 1, 2015, 6:08:23 AM kernel[0]: AirPort: RSN handshake complete on en1

Jul 1, 2015, 6:08:23 AM kernel[0]: IO80211AWDLPeerManager::setAwdlOperatingMode Setting the AWDL operation mode from SUSPENDED to AUTO

Jul 1, 2015, 6:08:23 AM kernel[0]: IO80211AWDLPeerManager::setAwdlAutoMode Resuming AWDL

Jul 1, 2015, 6:08:23 AM sandboxd[187]: airportd(55) deny file-read-metadata /Library/Preferences/com.apple.security-common.plist

Jul 1, 2015, 6:08:23 AM sandboxd[187]: airportd(55) deny file-read-data /Library/Preferences/com.apple.security-common.plist

Jul 1, 2015, 6:08:29 AM WindowServer[140]: WSGetSurfaceInWindow : Invalid surface 493135950 for window 96

Jul 1, 2015, 6:08:29 AM WindowServer[140]: WSGetSurfaceInWindow : Invalid surface 493135950 for window 96

Jul 1, 2015, 6:08:29 AM WindowServer[140]: WSGetSurfaceInWindow : Invalid surface 493135950 for window 96

Jul 1, 2015, 6:08:29 AM com.apple.xpc.launchd[1]: Service exited due to signal: Killed: 9

Jul 1, 2015, 6:08:46 AM kernel[0]: IO80211AWDLPeerManager::setAwdlOperatingMode Setting the AWDL operation mode from AUTO to SUSPENDED

Jul 1, 2015, 6:08:46 AM kernel[0]: IO80211AWDLPeerManager::setAwdlSuspendedMode() Suspending AWDL, enterQuietMode(true)

Jul 1, 2015, 6:08:49 AM kernel[0]: IO80211AWDLPeerManager::setAwdlOperatingMode Setting the AWDL operation mode from SUSPENDED to AUTO

Jul 1, 2015, 6:08:49 AM kernel[0]: IO80211AWDLPeerManager::setAwdlAutoMode Resuming AWDL

Jul 1, 2015, 6:09:02 AM kernel[0]: Google Chrome He (map: 0xffffff802190fa50) triggered DYLD shared region unnest for map: 0xffffff802190fa50, region 0x7fff8de00000->0x7fff8e000000. While not abnormal for debuggers, this increases system memory footprint until the target exits.

Jul 1, 2015, 6:09:35 AM SophosAutoUpdate[198]: Failed to retrieve Auto Configuration Script from URL. (Script URL: http://wpad/wpad.dat)

Jul 1, 2015, 6:10:30 AM com.apple.xpc.launchd[1]: Endpoint has been activated through legacy launch(3) APIs. Please switch to XPC or bootstrap_check_in(): com.apple.pubsub.ipc

Jul 1, 2015, 6:10:30 AM com.apple.xpc.launchd[1]: Endpoint has been activated through legacy launch(3) APIs. Please switch to XPC or bootstrap_check_in(): com.apple.pubsub.notification

Jul 1, 2015, 6:10:37 AM kernel[0]: Google Chrome He (map: 0xffffff801fa5d780) triggered DYLD shared region unnest for map: 0xffffff801fa5d780, region 0x7fff8de00000->0x7fff8e000000. While not abnormal for debuggers, this increases system memory footprint until the target exits.

Jul 1, 2015, 6:10:47 AM com.apple.xpc.launchd[1]: The _DirtyJetsamMemoryLimit key is not available on this platform.

Jul 1, 2015, 6:10:52 AM System Preferences[474]: Failed to connect (mPasskeyDisplay) outlet from (IOBluetoothDevicePairViewController) to (IOBluetoothPasskeyDisplay): missing setter or instance variable

Jul 1, 2015, 6:10:52 AM System Preferences[474]: [BluetoothHIDDevice][initWithHIDDevice] Unable to get Object ID from IORegistry

Jul 1, 2015, 6:10:52 AM System Preferences[474]: [BluetoothHIDDevice][initWithHIDDevice] Unable to get Object ID from IORegistry

Jul 1, 2015, 6:11:17 AM AddressBookSourceSync[472]: [CardDAVPlugin-ERROR] -getPrincipalInfo:[_controller supportsRequestCompressionAtURL:https://fxcrackerjack%40gmail.com@google.com/carddav/v1/principals/fxcrackerjack %40gmail.com///fxcrackerjack%40gmail.com@google.com/carddav/v1/principals/fxcrackerjack%40gmail.com/] Error Domain=NSURLErrorDomain Code=-1001 "The request timed out." UserInfo=0x7fcdd24197e0 {NSUnderlyingError=0x7fcdd481a8a0 "The request timed out.", NSErrorFailingURLStringKey=https://fxcrackerjack%40gmail.com@google.com/carddav/v1/principals/fxcrackerjack %40gmail.com/jack%40gmail.com@google.com/carddav/v1/principals/fxcrackerjack%40gmail.com/, NSErrorFailingURLKey=https://fxcrackerjack%40gmail.com@google.com/carddav/v1/principals/fxcrackerjack %40gmail.com///fxcrackerjack%40gmail.com@google.com/carddav/v1/principals/fxcrackerjack%40gmail.com/, NSLocalizedDescription=The request timed out.}

Jul 1, 2015, 6:11:17 AM AddressBookSourceSync[472]: [CardDAVPlugin-ERROR] -getPrincipalInfo:[_controller supportsRequestCompressionAtURL:https://fxcrackerjack%40gmail.com@webdav.facebook.com/100001286239560///fxcrackerjack%40gmail.com@webdav.facebook.com/100001286239560/] Error Domain=NSURLErrorDomain Code=-1001 "The request timed out." UserInfo=0x7fcdd274a650 {NSUnderlyingError=0x7fcdd481f150 "The request timed out.", NSErrorFailingURLStringKey=https://fxcrackerjack%40gmail.com@webdav.facebook.com/100001286239560/, NSErrorFailingURLKey=https://fxcrackerjack%40gmail.com@webdav.facebook.com/100001286239560///fxcrackerjack%40gmail.com@webdav.facebook.com/100001286239560/, NSLocalizedDescription=The request timed out.}

Jul 1, 2015, 6:12:37 AM System Preferences[474]: Unable to simultaneously satisfy constraints:

(

    "<NSLayoutConstraint:0x618000293060 NSTextField:0x610000195d60.centerY == IISKeyboardLayoutWebView:0x6180001bcfc0.centerY>",

    "<NSLayoutConstraint:0x61000028fb90 V:[NSScrollView:0x6100001d98c0]-(47)-[NSTextField:0x610000195d60]>",

    "<NSLayoutConstraint:0x61800028b7c0 V:[NSScrollView:0x6100001d98c0]-(4)-[IISKeyboardLayoutWebView:0x6180001bcfc0]>" ,

    "<NSLayoutConstraint:0x610000293ec0 V:[NSTextField:0x610000195d60]-(51)-[NSButton:0x610000156420'Cancel']>",

    "<NSLayoutConstraint:0x618000293d80 V:[IISKeyboardLayoutWebView:0x6180001bcfc0]-(9)-[NSButton:0x610000156420'Cancel ']>"

)

 

Will attempt to recover by breaking constraint

<NSLayoutConstraint:0x610000293ec0 V:[NSTextField:0x610000195d60]-(51)-[NSButton:0x610000156420'Cancel']>

 

Set the NSUserDefault NSConstraintBasedLayoutVisualizeMutuallyExclusiveConstraints to YES to have -[NSWindow visualizeConstraints:] automatically called when this happens.  And/or, break on objc_exception_throw to catch this in the debugger.

Jul 1, 2015, 6:12:42 AM System Preferences[474]: [BluetoothHIDDevice][initWithHIDDevice] Unable to get Object ID from IORegistry

Jul 1, 2015, 6:12:58 AM kernel[0]: Google Chrome He (map: 0xffffff801fa5d780) triggered DYLD shared region unnest for map: 0xffffff801fa5d780, region 0x7fff8de00000->0x7fff8e000000. While not abnormal for debuggers, this increases system memory footprint until the target exits.

Jul 1, 2015, 6:13:12 AM com.apple.xpc.launchd[1]: The _DirtyJetsamMemoryLimit key is not available on this platform.

Jul 1, 2015, 6:13:14 AM com.apple.xpc.launchd[1]: The _DirtyJetsamMemoryLimit key is not available on this platform.

Jul 1, 2015, 6:13:36 AM com.apple.xpc.launchd[1]: The _DirtyJetsamMemoryLimit key is not available on this platform.

Jul 1, 2015, 6:13:36 AM com.apple.preference.security.remoteservice[488]: Unknown class AddRemoveBarCell in Interface Builder file at path /System/Library/PreferencePanes/Security.prefPane/Contents/Resources/Base.lproj /SecurityPref.nib.

Jul 1, 2015, 6:14:13 AM WindowServer[140]: window 8e is already attached to window 82

Jul 1, 2015, 6:14:14 AM WindowServer[140]: window 8e is already attached to window 82

Jul 1, 2015, 6:14:14 AM WindowServer[140]: window 8e is already attached to window 82

Jul 1, 2015, 6:14:16 AM WindowServer[140]: _CGXGetWindowOrderingGroup: Operation on a window 0x8e requiring rights 0x5 by caller System Preferences

Jul 1, 2015, 6:14:35 AM com.apple.xpc.launchd[1]: The _DirtyJetsamMemoryLimit key is not available on this platform.

Jul 1, 2015, 6:14:35 AM com.apple.xpc.launchd[1]: The _DirtyJetsamMemoryLimit key is not available on this platform.

Jul 1, 2015, 6:14:35 AM com.apple.preferences.internetaccounts.remoteservice[490]: objc[490]: Class IAACAccountHelper is implemented in both /System/Library/PreferencePanes/InternetAccounts.prefPane/Contents/MacOS/Intern etAccounts and /System/Library/InternetAccounts/Google.iaplugin/Contents/MacOS/Google. One of the two will be used. Which one is undefined.

Jul 1, 2015, 6:14:35 AM com.apple.internetaccounts[491]: Additional Logging , array retured in signedInAccounts is (

)

Jul 1, 2015, 6:14:36 AM com.apple.internetaccounts[491]: Adding listener

Jul 1, 2015, 6:14:36 AM com.apple.internetaccounts[491]: Returning accountUIDs: (

)

Jul 1, 2015, 6:14:36 AM com.apple.internetaccounts[491]: [Warning] IMAccount: 0x7f9b9a61a430 [ID: C889BC23-B5D4-4E5F-A304-8132DCBEBE3C Service: IMService[Jabber] Login: fxcrackerjack@gmail.com Active: YES LoginStatus: Offline]: Couldn't load service icon from (null)

Jul 1, 2015, 6:14:36 AM com.apple.internetaccounts[491]: [Warning] IMAccount: 0x7f9b9a61a430 [ID: C889BC23-B5D4-4E5F-A304-8132DCBEBE3C Service: IMService[Jabber] Login: fxcrackerjack@gmail.com Active: YES LoginStatus: Offline]: Couldn't load service icon from (null)

Jul 1, 2015, 6:14:52 AM WindowServer[140]: WSGetSurfaceInWindow : Invalid surface 680892503 for window 128

Jul 1, 2015, 6:14:52 AM WindowServer[140]: WSGetSurfaceInWindow : Invalid surface 680892503 for window 128

Jul 1, 2015, 6:14:52 AM WindowServer[140]: WSGetSurfaceInWindow : Invalid surface 680892503 for window 128

Jul 1, 2015, 6:14:52 AM com.apple.xpc.launchd[1]: Service exited due to signal: Killed: 9

Jul 1, 2015, 6:14:58 AM com.apple.xpc.launchd[1]: The _DirtyJetsamMemoryLimit key is not available on this platform.

Jul 1, 2015, 6:14:59 AM com.apple.xpc.launchd[1]: The _DirtyJetsamMemoryLimit key is not available on this platform.

Jul 1, 2015, 6:15:33 AM com.apple.xpc.launchd[1]: The _DirtyJetsamMemoryLimit key is not available on this platform.

Jul 1, 2015, 6:16:21 AM CalendarAgent[277]: [com.apple.calendar.store.log.caldav.queue] [Account fxcrackerjack@gmail.com@https://webdav.facebook.com/100001286239560/ timed out when executing operation: <CalDAVAccountRefreshQueueableOperation: 0x7fced3421d80; Sequence: 0>]

Jul 1, 2015, 6:16:21 AM CalendarAgent[277]: [com.apple.calendar.store.log.caldav.queue] [Adding [<CalDAVAccountRefreshQueueableOperation: 0x7fced3421d80; Sequence: 0>] to failed operations.]

Jul 1, 2015, 6:16:21 AM CalendarAgent[277]: [com.apple.calendar.store.log.caldav.queue] [Account refresh failed with error: Error Domain=NSURLErrorDomain Code=-1001 "The request timed out." UserInfo=0x7fced37caf80 {NSUnderlyingError=0x7fced587d740 "The request timed out.", NSErrorFailingURLStringKey=https://fxcrackerjack%40gmail.com@webdav.facebook.com/100001286239560///fxcrackerjack%40gmail.com@webdav.facebook.com/100001286239560/, NSErrorFailingURLKey=https://fxcrackerjack%40gmail.com@webdav.facebook.com/100001286239560///fxcrackerjack%40gmail.com@webdav.facebook.com/100001286239560/, AccountName=Facebook, CalDAVErrFromRefresh=YES, NSLocalizedDescription=The request timed out.}]

Jul 1, 2015, 6:16:23 AM com.apple.xpc.launchd[1]: The _DirtyJetsamMemoryLimit key is not available on this platform.

Jul 1, 2015, 6:16:38 AM CalendarAgent[277]: [com.apple.calendar.store.log.caldav.queue] [Account fxcrackerjack@gmail.com@https://calendar.google.com/calendar/dav/

iMac, OS X Mavericks (10.9), HP officejet 6450 all in one

Posted on Jul 1, 2015 4:33 AM

by Linc Davis,Solvedanswer
Linc Davis Linc Davis
Level 10 (207,926 points)
Applications
A:

Remove the Sophos product by following the instructions on this page, and also this one, if applicable. If you have a different version, the procedure may be different.

Back up all data before making any changes. Never install any commercial "anti-virus" product again.

Posted on Jul 1, 2015 12:29 PM

Close
velda j

Q: safari will not start

  • All replies
  • Helpful answers

  • by Linc Davis,Helpful

    Linc Davis Linc Davis Jul 1, 2015 9:53 AM in response to velda j
    Level 10 (207,926 points)
    Applications
    Jul 1, 2015 9:53 AM in response to velda j

    You have the right idea, but you need to clear the Console window and then post only the log messages that appear when you try to launch Safari.

  • by velda j,

    velda j velda j Jul 1, 2015 12:13 PM in response to Linc Davis
    Level 1 (0 points)
    Jul 1, 2015 12:13 PM in response to Linc Davis

    Jul  1 05:36:00 Veldas-imac.domain_not_set.invalid softwareupdate_firstrun_tasks[88]: swscan.apple.com is available: TRUE

    Jul  1 05:36:00 Veldas-imac.domain_not_set.invalid softwareupdated[195]: softwareupdated: Starting with build 10.10.3 (14D136)

    Jul  1 05:36:03 Veldas-imac.domain_not_set.invalid softwareupdated[195]: BackgroundActivity: Activity check-in with Interval 21600

    Jul  1 05:36:03 Veldas-imac.domain_not_set.invalid softwareupdated[195]: Adding client SUUpdateServiceClient pid=88, uid=200, installAuth=NO rights=(), transactions=0 (/System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdate_firstrun_tasks)

    Jul  1 05:36:03 Veldas-imac.domain_not_set.invalid softwareupdated[195]: Removing client SUUpdateServiceClient pid=88, uid=200, installAuth=NO rights=(), transactions=0 (/System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdate_firstrun_tasks)

    Jul  1 05:36:21 Veldas-imac.domain_not_set.invalid softwareupdate_notify_agent[332]: Running for LoginDone

    Jul  1 05:36:21 Veldas-imac.domain_not_set.invalid softwareupdate_notify_agent[332]: AssertionMgr: Take com.apple.softwareupdate.NotifyAgentAssertion assertion with type BackgroundTask for pid 332

    Jul  1 05:36:21 Veldas-imac.domain_not_set.invalid softwareupdated[195]: Adding client SUUpdateServiceClient pid=332, uid=502, installAuth=NO rights=(), transactions=0 (/System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdate_notify_agent)

    Jul  1 05:36:21 Veldas-imac.domain_not_set.invalid softwareupdate_notify_agent[332]: Notifying with params: {

          UpdateNotificationsOnly = 1;

      }

    Jul  1 05:36:21 Veldas-imac.domain_not_set.invalid softwareupdate_notify_agent[332]: appstoreupdateagent notified

    Jul  1 05:36:21 Veldas-imac.domain_not_set.invalid softwareupdate_notify_agent[332]: AssertionMgr: Cancel com.apple.softwareupdate.NotifyAgentAssertion assertion for pid 332

    Jul  1 05:36:21 Veldas-imac.domain_not_set.invalid softwareupdated[195]: Removing client SUUpdateServiceClient pid=332, uid=502, installAuth=NO rights=(), transactions=0 (/System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdate_notify_agent)

    Jul  1 05:36:25 Veldas-imac.domain_not_set.invalid softwareupdated[195]: Adding client SUUpdateServiceClient pid=335, uid=502, installAuth=NO rights=(), transactions=0 (/System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Resources/s toreassetd)

    Jul  1 05:40:20 Veldas-imac.domain_not_set.invalid softwareupdate_firstrun_tasks[88]: swscan.apple.com is available: TRUE

    Jul  1 05:40:20 Veldas-imac.domain_not_set.invalid softwareupdated[194]: softwareupdated: Starting with build 10.10.3 (14D136)

    Jul  1 05:40:24 Veldas-imac.domain_not_set.invalid softwareupdated[194]: BackgroundActivity: Activity check-in with Interval 21600

    Jul  1 05:40:24 Veldas-imac.domain_not_set.invalid softwareupdated[194]: Adding client SUUpdateServiceClient pid=88, uid=200, installAuth=NO rights=(), transactions=0 (/System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdate_firstrun_tasks)

    Jul  1 05:40:24 Veldas-imac.domain_not_set.invalid softwareupdated[194]: Removing client SUUpdateServiceClient pid=88, uid=200, installAuth=NO rights=(), transactions=0 (/System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdate_firstrun_tasks)

    Jul  1 05:40:41 Veldas-imac.domain_not_set.invalid softwareupdate_notify_agent[335]: Running for LoginDone

    Jul  1 05:40:41 Veldas-imac.domain_not_set.invalid softwareupdate_notify_agent[335]: AssertionMgr: Take com.apple.softwareupdate.NotifyAgentAssertion assertion with type BackgroundTask for pid 335

    Jul  1 05:40:41 Veldas-imac.domain_not_set.invalid softwareupdated[194]: Adding client SUUpdateServiceClient pid=335, uid=502, installAuth=NO rights=(), transactions=0 (/System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdate_notify_agent)

    Jul  1 05:40:41 Veldas-imac.domain_not_set.invalid softwareupdate_notify_agent[335]: Notifying with params: {

          UpdateNotificationsOnly = 1;

      }

    Jul  1 05:40:41 Veldas-imac.domain_not_set.invalid softwareupdate_notify_agent[335]: appstoreupdateagent notified

    Jul  1 05:40:41 Veldas-imac.domain_not_set.invalid softwareupdate_notify_agent[335]: AssertionMgr: Cancel com.apple.softwareupdate.NotifyAgentAssertion assertion for pid 335

    Jul  1 05:40:41 Veldas-imac.domain_not_set.invalid softwareupdated[194]: Removing client SUUpdateServiceClient pid=335, uid=502, installAuth=NO rights=(), transactions=0 (/System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdate_notify_agent)

    Jul  1 05:40:48 Veldas-imac.domain_not_set.invalid softwareupdated[194]: Adding client SUUpdateServiceClient pid=338, uid=502, installAuth=NO rights=(), transactions=0 (/System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Resources/s toreassetd)

    Jul  1 05:42:48 Veldas-imac.domain_not_set.invalid Sophos Installer[371]: [SMEInstallController.m:209] Installing he version 9.2.4

    Jul  1 05:42:49 Veldas-imac.domain_not_set.invalid Sophos Installer[371]: [SMEInstallController.m:668] Upgrading the "he" product

    Jul  1 05:42:49 Veldas-imac.domain_not_set.invalid Sophos Installer[371]: [SMEAggregateInstallStrategy.m:71] "installer.prepare.stopProcesses" success: YES

    Jul  1 05:42:49 Veldas-imac.domain_not_set.invalid Sophos Installer[371]: [SMEAggregateInstallStrategy.m:71] "installer.prepare.removeComponents" success: YES

    Jul  1 05:42:49 Veldas-imac.domain_not_set.invalid Sophos Installer[371]: [SMEAggregateInstallStrategy.m:71] "installer.prepare.removeKeychains" success: YES

    Jul  1 05:42:50 Veldas-imac.domain_not_set.invalid Sophos Installer[372]: [SMEInstallController.m:221] Starting receipt service for he version 9.2.4

    Jul  1 05:42:50 Veldas-imac.domain_not_set.invalid Sophos Installer[372]: [SMEReceiptServiceStrategy.m:194] Fix plan is empty. Nothing to fix

    Jul  1 05:42:50 Veldas-imac.domain_not_set.invalid Sophos Installer[371]: [SMEBuildInstallPlanStrategy.m:189] Install plan:

          components: [data]

              daemons: []

      managed daemons: [com.sophos.intercheck, com.sophos.scan]

              agents: []

    Jul  1 05:42:50 Veldas-imac.domain_not_set.invalid Sophos Installer[371]: [SMEAggregateInstallStrategy.m:71] "installer.localPayload.buildPlan" success: YES

    Jul  1 05:42:53 Veldas-imac.domain_not_set.invalid Sophos Installer[371]: [SMEAggregateInstallStrategy.m:71] "installer.localPayload.cacheManifestComponents" success: YES

    Jul  1 05:42:56 Veldas-imac.domain_not_set.invalid Sophos Installer[372]: [SMEAggregateInstallStrategy.m:71] "receiptService.removeComponents.stopProcesses" success: YES

    Jul  1 05:42:56 Veldas-imac.domain_not_set.invalid Sophos Installer[372]: [SMEAggregateInstallStrategy.m:71] "receiptService.removeComponents.removeFiles" success: YES

    Jul  1 05:42:56 Veldas-imac.domain_not_set.invalid Sophos Installer[372]: [SMEReceiptServiceStrategy.m:254] "receiptService.removeComponents" success: YES

    Jul  1 05:42:56 Veldas-imac.domain_not_set.invalid Sophos Installer[371]: [SMEAggregateInstallStrategy.m:71] "installer.localPayload.remoteRemove" success: YES

    Jul  1 05:42:56 Veldas-imac.domain_not_set.invalid Sophos Installer[371]: [SMEAggregateInstallStrategy.m:71] "installer.localPayload.installComponents" success: YES

    Jul  1 05:42:56 Veldas-imac.domain_not_set.invalid Sophos Installer[371]: [SMEAggregateInstallStrategy.m:71] "installer.localPayload.processStart" success: YES

    Jul  1 05:42:58 Veldas-imac.domain_not_set.invalid Sophos Installer[371]: [SMEAggregateInstallStrategy.m:71] "installer.writeReceipt" success: YES

    Jul  1 05:42:58 Veldas-imac.domain_not_set.invalid Sophos Installer[371]: [SMEInstallController.m:563] "installer" success: YES

    Jul  1 05:42:58 Veldas-imac.domain_not_set.invalid Sophos Installer[372]: [SMEInstallController.m:563] "receiptService" success: YES

    Jul  1 05:42:58 Veldas-imac.domain_not_set.invalid Sophos Installer[371]: [SMEInstallController.m:297] Installation complete

    Jul  1 07:03:59 Veldas-imac.domain_not_set.invalid softwareupdated[194]: Adding client SUUpdateServiceClient pid=557, uid=502, installAuth=NO rights=(), transactions=0 (/System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.W ebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent)

    Jul  1 07:04:08 Veldas-imac.domain_not_set.invalid softwareupdated[194]: Removing client SUUpdateServiceClient pid=557, uid=502, installAuth=NO rights=(), transactions=0 (/System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.W ebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent)

    Jul  1 07:08:46 Veldas-imac.domain_not_set.invalid softwareupdated[194]: Adding client SUUpdateServiceClient pid=574, uid=502, installAuth=NO rights=(), transactions=0 (/System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.W ebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent)

    Jul  1 07:09:02 Veldas-imac.domain_not_set.invalid softwareupdated[194]: Removing client SUUpdateServiceClient pid=574, uid=502, installAuth=NO rights=(), transactions=0 (/System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.W ebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent)

    Jul  1 07:09:40 Veldas-imac.domain_not_set.invalid softwareupdated[194]: Adding client SUUpdateServiceClient pid=582, uid=502, installAuth=NO rights=(), transactions=0 (/System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.W ebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent)

    Jul  1 07:10:11 Veldas-imac.domain_not_set.invalid softwareupdated[194]: Removing client SUUpdateServiceClient pid=582, uid=502, installAuth=NO rights=(), transactions=0 (/System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.W ebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent)

  • by velda j,

    velda j velda j Jul 1, 2015 12:26 PM in response to Linc Davis
    Level 1 (0 points)
    Jul 1, 2015 12:26 PM in response to Linc Davis

    system.log:

     

      Errors and Warnings: Jul  1 14:34:11 Veldas-imac.domain_not_set.invalid CalendarAgent[249]: [com.apple.calendar.store.log.caldav.queue] [Account refresh failed with error: Error Domain=NSURLErrorDomain Code=-1001 "The request timed out." UserInfo=0x7fb7ea6bda00 {NSUnderlyingError=0x7fb7ea6ea540 "The request timed out.", NSErrorFailingURLStringKey=https://fxcrackerjack%40gmail.com@calendar.google.com/calendar/dav/fxcrackerjack %40gmail.com/user///fxcrackerjack%40gmail.com@calendar.google.com/calendar/dav/fxcrackerjack%40gmail.com/user/, NSErrorFailingURLKey=https://fxcrackerjack%40gmail.com@calendar.google.com/calendar/dav/fxcrackerjack %40gmail.com/user///fxcrackerjack%40gmail.com@calendar.google.com/calendar/dav/fxcrackerjack%40gmail.com/user/, AccountName=Calendar, CalDAVErrFromRefresh=YES, NSLocalizedDescription=The request timed out.}]

    Jul  1 14:35:51 Veldas-imac.domain_not_set.invalid GoogleSoftwareUpdateDaemon[607]: +[KSKeystoneTicketRepair updateKeystoneTicketInTicketStore:version:bundlePath:error:] KSKeystoneTicketRepair does not need to update the Keystone ticket.

    Jul  1 14:37:51 Veldas-imac.domain_not_set.invalid GoogleSoftwareUpdateDaemon[607]: -[KSServerUpdateRequest(PrivateMethods) fetcher:failedWithError:] KSServerUpdateRequest fetch failed. (productID: com.google.Keystone) [com.google.UpdateEngine.CoreErrorDomain:702 - 'https://tools.google.com/service/update2?cup2hreq=63ee185e899b31ba023ef6b1ba5af7 4fc9bde799bc3fc4ca8e9436f1dbf4bd31&cup2key=5:2276585548'] (KSOutOfProcessFetcher timeout while waiting for fetch. - 'https://tools.google.com/service/update2?cup2hreq=63ee185e899b31ba023ef6b1ba5af7 4fc9bde799bc3fc4ca8e9436f1dbf4bd31&cup2key=5:2276585548' [com.google.UpdateEngine.CommonErrorDomain:1502])

    Jul  1 14:39:52 Veldas-imac.domain_not_set.invalid GoogleSoftwareUpdateDaemon[607]: -[KSServerUpdateRequest(PrivateMethods) fetcher:failedWithError:] KSServerUpdateRequest fetch failed. (productIDs: com.google.Keystone, ... (2)) [com.google.UpdateEngine.CoreErrorDomain:702 - 'https://tools.google.com/service/update2?cup2hreq=8fa9a8cfefff797f0ca6f134cfb586 aed3d69db7864dc48829e831a0db5f4818&cup2key=5:3656320893'] (KSOutOfProcessFetcher timeout while waiting for fetch. - 'https://tools.google.com/service/update2?cup2hreq=8fa9a8cfefff797f0ca6f134cfb586 aed3d69db7864dc48829e831a0db5f4818&cup2key=5:3656320893' [com.google.UpdateEngine.CommonErrorDomain:1502])

    Jul  1 14:41:53 Veldas-imac.domain_not_set.invalid GoogleSoftwareUpdateAgent[605]: 2015-07-01 14:35:51.440 GoogleSoftwareUpdateAgent[605/0xb0219000] [lvl=1] -[KSProductsReportingStore updateProductActivesWithError:] Retrieving product actives started.

    Jul  1 14:41:53 Veldas-imac.domain_not_set.invalid GoogleSoftwareUpdateAgent[605]: 2015-07-01 14:35:51.441 GoogleSoftwareUpdateAgent[605/0xb0219000] [lvl=1] -[KSProductsReportingStore updateProductActivesWithError:] Retrieving product actives completed. Success: YES

    Jul  1 14:41:53 Veldas-imac.domain_not_set.invalid GoogleSoftwareUpdateAgent[605]: 2015-07-01 14:35:51.441 GoogleSoftwareUpdateAgent[605/0xb0219000] [lvl=1] +[KSProductsReportingStore loadReportingAttributesWithError:] Retrieving product reporting attributes started.

    Jul  1 14:41:53 Veldas-imac.domain_not_set.invalid GoogleSoftwareUpdateAgent[605]: 2015-07-01 14:35:51.441 GoogleSoftwareUpdateAgent[605/0xb0219000] [lvl=1] +[KSProductsReportingStore loadReportingAttributesWithError:] Retrieving product reporting attributes completed.

    Jul  1 14:41:53 Veldas-imac.domain_not_set.invalid GoogleSoftwareUpdateAgent[605]: 2015-07-01 14:39:52.788 GoogleSoftwareUpdateAgent[605/0xb0219000] [lvl=1] +[KSCUPProtocol(InternalHelpers) addCupDataToRequest:fixedNonce:publicKey:error:] Added CUP information to URL: https://tools.google.com/service/update2?cup2hreq=e6da24d93b360d277d2acaf2b806db bac9b85f0ad0f9b5e0df0bc5d4b342b125&cup2key=5:3677297482

    Jul  1 14:41:53 Veldas-imac.domain_not_set.invalid GoogleSoftwareUpdateAgent[605]: 2015-07-01 14:41:53.051 GoogleSoftwareUpdateAgent[605/0xb0219000] [lvl=3] -[KSServerUpdateRequest(PrivateMethods) fetcher:failedWithError:] KSServerUpdateRequest fetch failed. (productID: com.google.Chrome) [com.google.UpdateEngine.CoreErrorDomain:702 - 'https://tools.google.com/service/update2?cup2hreq=e6da24d93b360d277d2acaf2b806db bac9b85f0ad0f9b5e0df0bc5d4b342b125&cup2key=5:3677297482'] (KSOutOfProcessFetcher timeout while waiting for fetch. - 'https://tools.google.com/service/update2?cup2hreq=e6da24d93b360d277d2acaf2b806db bac9b85f0ad0f9b5e0df0bc5d4b342b125&cup2key=5:3677297482' [com.google.UpdateEngine.CommonErrorDomain:1502])

    Jul  1 14:43:53 Veldas-imac.domain_not_set.invalid GoogleSoftwareUpdateAgent[605]: 2015-07-01 14:43:53.472 GoogleSoftwareUpdateAgent[605/0xb0219000] [lvl=3] -[KSAgentUploader fetcher:failedWithError:] Failed to upload stats to <NSMutableURLRequest: 0x360930> { URL: https://tools.google.com/service/update2 } with error Error Domain=NSURLErrorDomain Code=-1001 "The request timed out." UserInfo=0x43c860 {NSErrorFailingURLStringKey=https://tools.google.com/service/update2, NSErrorFailingURLKey=https://tools.google.com/service/update2, NSLocalizedDescription=The request timed out., NSUnderlyingError=0x43c000 "The request timed out."}

    Jul  1 14:46:21 Veldas-imac.domain_not_set.invalid CalendarAgent[249]: [com.apple.calendar.store.log.caldav.queue] [Account refresh failed with error: Error Domain=NSURLErrorDomain Code=-1001 "The request timed out." UserInfo=0x7fb7ea5a63f0 {NSUnderlyingError=0x7fb7ea7c09e0 "The request timed out.", NSErrorFailingURLStringKey=https://fxcrackerjack%40gmail.com@webdav.facebook.com/100001286239560///fxcrackerjack%40gmail.com@webdav.facebook.com/100001286239560/, NSErrorFailingURLKey=https://fxcrackerjack%40gmail.com@webdav.facebook.com/100001286239560///fxcrackerjack%40gmail.com@webdav.facebook.com/100001286239560/, AccountName=Facebook, CalDAVErrFromRefresh=YES, NSLocalizedDescription=The request timed out.}]

    Jul  1 15:02:23 Veldas-imac.domain_not_set.invalid CalendarAgent[249]: [com.apple.calendar.store.log.caldav.queue] [Account refresh failed with error: Error Domain=NSURLErrorDomain Code=-1001 "The request timed out." UserInfo=0x7fb7ecc0be90 {NSUnderlyingError=0x7fb7ea63e560 "The request timed out.", NSErrorFailingURLStringKey=https://fxcrackerjack%40gmail.com@webdav.facebook.com/100001286239560///fxcrackerjack%40gmail.com@webdav.facebook.com/100001286239560/, NSErrorFailingURLKey=https://fxcrackerjack%40gmail.com@webdav.facebook.com/100001286239560///fxcrackerjack%40gmail.com@webdav.facebook.com/100001286239560/, AccountName=Facebook, CalDAVErrFromRefresh=YES, NSLocalizedDescription=The request timed out.}]

    Jul  1 15:04:22 Veldas-imac.domain_not_set.invalid CalendarAgent[249]: [com.apple.calendar.store.log.caldav.queue] [Account refresh failed with error: Error Domain=NSURLErrorDomain Code=-1001 "The request timed out." UserInfo=0x7fb7ea5f4880 {NSUnderlyingError=0x7fb7ea6910b0 "The request timed out.", NSErrorFailingURLStringKey=https://fxcrackerjack%40gmail.com@calendar.google.com/calendar/dav/fxcrackerjack %40gmail.com/user///fxcrackerjack%40gmail.com@calendar.google.com/calendar/dav/fxcrackerjack%40gmail.com/user/, NSErrorFailingURLKey=https://fxcrackerjack%40gmail.com@calendar.google.com/calendar/dav/fxcrackerjack %40gmail.com/user///fxcrackerjack%40gmail.com@calendar.google.com/calendar/dav/fxcrackerjack%40gmail.com/user/, AccountName=Calendar, CalDAVErrFromRefresh=YES, NSLocalizedDescription=The request timed out.}]

    Jul  1 15:18:25 Veldas-imac.domain_not_set.invalid CalendarAgent[249]: [com.apple.calendar.store.log.caldav.queue] [Account refresh failed with error: Error Domain=NSURLErrorDomain Code=-1001 "The request timed out." UserInfo=0x7fb7ea7b0a80 {NSUnderlyingError=0x7fb7ea68cd60 "The request timed out.", NSErrorFailingURLStringKey=https://fxcrackerjack%40gmail.com@webdav.facebook.com/100001286239560///fxcrackerjack%40gmail.com@webdav.facebook.com/100001286239560/, NSErrorFailingURLKey=https://fxcrackerjack%40gmail.com@webdav.facebook.com/100001286239560///fxcrackerjack%40gmail.com@webdav.facebook.com/100001286239560/, AccountName=Facebook, CalDAVErrFromRefresh=YES, NSLocalizedDescription=The request timed out.}]

  • by Linc Davis,Solvedanswer

    Linc Davis Linc Davis Jul 1, 2015 12:29 PM in response to velda j
    Level 10 (207,926 points)
    Applications
    Jul 1, 2015 12:29 PM in response to velda j

    Remove the Sophos product by following the instructions on this page, and also this one, if applicable. If you have a different version, the procedure may be different.

    Back up all data before making any changes. Never install any commercial "anti-virus" product again.

  • by velda j,

    velda j velda j Jul 1, 2015 3:50 PM in response to Linc Davis
    Level 1 (0 points)
    Jul 1, 2015 3:50 PM in response to Linc Davis

    Sopho was recommended by a Apple Representative at store when I purchased Mac.  Removing it seems to have done the trick - even loads faster.  So am I correct that Apple does not need ANY additional protective software?  If so, nice.  I worry about bank/ credit/tax/ etc .
    Thank you for your help.

  • by Linc Davis,

    Linc Davis Linc Davis Jul 1, 2015 5:13 PM in response to velda j
    Level 10 (207,926 points)
    Applications
    Jul 1, 2015 5:13 PM in response to velda j

    So am I correct that Apple does not need ANY additional protective software?

    Yes. All so-called "anti-virus" software is worse than useless.

     

    Apple as a company doesn't endorse any third-party software. If an Apple employee recommends software, that's his or her personal opinion, not Apple's opinion, and not necessarily correct—as you've found.