Tuff Ghost

Q: WARNING: iCloud Music Library just destroyed my Mac's iTunes Library

I have a 13000 song library on my iMac. Installed iOS 8.4 on my iPhone this morning and had Apple Music and iCloud Music Library going...Everything was working fine on the device. Got home and installed 10.10.4 and iTunes 12.2 on my iMac. It asked to turn on iCloud Music Library and I accepted. All of the sudden it starts overwriting my album art with completely wrong art (example: Weezer showed art for a Radiohead album) on both my iMac AND my iPhone, screwing up metadata by putting random songs in albums where they didn't belong (there was a Cursive album where the first track was listed as a Foo Fighters song). Even worse, when I'd click to listen to certain songs, it would play the wrong song/artist, like the metadata was hijacked. What in the ****?  I've had this library organized perfectly for the better part of a decade and Apple Music screwed it up in minutes.

 

I was able to restore everything through a Time Machine backup and made sure NOT to turn on iCloud Music Library when I re-opened the .itl file. What a disaster. Hopefully someone from Apple reads this. Thinking it may have something to do with a iTunes Match account I had briefly a few years back. But yikes, can't believe how much damage it did in 5 minutes.

Posted on Jun 30, 2015 7:45 PM

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Q: WARNING: iCloud Music Library just destroyed my Mac's iTunes Library

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  • by benpaul12,

    benpaul12 benpaul12 Jul 1, 2015 8:16 PM in response to Tuff Ghost
    Level 1 (0 points)
    Jul 1, 2015 8:16 PM in response to Tuff Ghost

    For me it screwed up the Album Art on my iPhone but I've managed to keep it away from my iTunes collection. I am not sure if this is the reason why but I am selecting these options in Store settings on iTunes, this was before enabling iCloud Music/Apple Music.

     

    Screen Shot 2015-07-02 at 15.13.52.png

     

    It just seems to me that Apple has major problems with track alignments in this service. Yesterday I wanted to add Hotel California to my music collection but because I had a live copy of the song with the same title, it wouldn't allow it. Today it's working. Perhaps they're working through this?

     

    If my iTunes files were touched by this, there's no way I'd be using this service.

  • by KaiserSoze101,

    KaiserSoze101 KaiserSoze101 Jul 1, 2015 8:34 PM in response to Zackadelic
    Level 1 (0 points)
    Jul 1, 2015 8:34 PM in response to Zackadelic

    Can I delete the 'iTunes Library (Corrupt).itl' file after everything is done? Thank you by the way!

  • by Andy_Mark,

    Andy_Mark Andy_Mark Jul 1, 2015 8:40 PM in response to KaiserSoze101
    Level 1 (0 points)
    Jul 1, 2015 8:40 PM in response to KaiserSoze101

    You need check all your files and playlists! I change .itl and think what all done, but when I checked I found what many files disappeared((( or moved on ~/iTunes/iTunes Media/Apple Music

    My solution it's TimeMACHINE

  • by Olaskon,

    Olaskon Olaskon Jul 1, 2015 9:18 PM in response to Tuff Ghost
    Level 1 (0 points)
    Jul 1, 2015 9:18 PM in response to Tuff Ghost

    I found if you go into settings on your iPhone, after updating it and your itunes to the latest software, there is an option to turn off iCloud music, when you press it it changes to an option to have genius on. Anyway, now that it says turn genius on I can synch my music with iTunes properley again.

  • by Helge Krabye,

    Helge Krabye Helge Krabye Jul 1, 2015 10:59 PM in response to Tuff Ghost
    Level 1 (149 points)
    Apple TV
    Jul 1, 2015 10:59 PM in response to Tuff Ghost

    The exact same problem here, after installing the latest iOS on iPhone and iPad, iTunes 12.2.0 on iMac and start a subscription on iTunes Match. A lot of my 12.000 tracks are messed up with wrong metadata, wrong audio files for artist names, wrong tracks in wrong albums, and the old problem of using random (?) album covers. Most of my Bob Dylan albums are now displayed under a different artist name, as one example. The serious thing is that iTunes is actually renaming and moving the audiofiles in Finder.

     

    I will have a support person from Apple calling me up soon to help. I will let you know how it goes.

  • by derzornigemarkus,

    derzornigemarkus derzornigemarkus Jul 1, 2015 11:38 PM in response to Tuff Ghost
    Level 1 (4 points)
    iPhone
    Jul 1, 2015 11:38 PM in response to Tuff Ghost

    Same problem and luckily same solution here too.

  • by person5598,

    person5598 person5598 Jul 1, 2015 11:46 PM in response to zpaolo
    Level 1 (0 points)
    Jul 1, 2015 11:46 PM in response to zpaolo

    Hey, I'm having this problem. I have the correct album art on my Mac, but it's messed up on my phone, every time I try to sync, it just says it is not able to. Did you have this problem?

  • by MrAlfisti,

    MrAlfisti MrAlfisti Jul 1, 2015 11:51 PM in response to Zackadelic
    Level 1 (24 points)
    iPhone
    Jul 1, 2015 11:51 PM in response to Zackadelic

    Hi, thanks for the tip.

    I restored a library file taken yesterday morning, but i still have missing music.

    What a nightmare - i don't even want to start looking for how many tracks apple has deleted from my library!

  • by Tulir,

    Tulir Tulir Jul 2, 2015 12:08 AM in response to MrAlfisti
    Level 1 (9 points)
    Photos for Mac
    Jul 2, 2015 12:08 AM in response to MrAlfisti

    What is really disappointing is that Apple in the last year is not the Apple I used to know. The QA is totally down and it is in many areas especially in Mac OS and IOS. It looks to me that they are now rushing products, not doing proper QA and not even fixing many bugs that beta testers are submitting.

     

    It is a pity because I was not used to this from Apple - yes Microsoft Windows and Android were always like this but not Apple. Actually in the last few months Microsoft is getting better and I hope that Apple noticing this.

     

    IMO: Apple should not rush half debugged products just to be in line with others. It is better to be last releasing a product BUT this product is 100% working! The customers will always appreciate this better than messy buggy products that are unusable!

     

    And in regards to Apple Music - even the presentation was very very lame!

  • by zpaolo,

    zpaolo zpaolo Jul 2, 2015 1:05 AM in response to person5598
    Level 1 (0 points)
    Jul 2, 2015 1:05 AM in response to person5598

    person5598 wrote:

     

    Hey, I'm having this problem. I have the correct album art on my Mac, but it's messed up on my phone, every time I try to sync, it just says it is not able to. Did you have this problem?

     

    Looks like what happened to me, I just disabled apple music and icloud music library, all my albums on iPhone were without artowrk then, I then re-synced with the Mac and it got back to normal. You can try deleting all your music from your iPhone (through settings/usage) and then sync back with your Mac.

  • by zpaolo,

    zpaolo zpaolo Jul 2, 2015 1:13 AM in response to Tuff Ghost
    Level 1 (0 points)
    Jul 2, 2015 1:13 AM in response to Tuff Ghost

    Eight pages of reporting issues, finding workarounds, discussing the sheer disaster that this iCloud Library is, and no tech-oriented blog has reported the issue yet. I think people should know that to use Apple Music properly you have to embrace a iTunes Match like approach. Tech support told me it's explained on their website, too bad when I switched it on there was no direct link or explanation on iPhone.

     

    Apple shouldn't be a "me too" company, they used to come later but with better products, now the mechanism of merging my library with apple music is (when it works and don't trash everything in the process) exactly the same as Spotify or other streaming services. From a company that has the absolute and total control on developmente and integration of its apps I expected much more. For example apps like Stezza or Cartunes can play Apple Music songs you have in your library, but with no album art.

  • by joewinstanley,

    joewinstanley joewinstanley Jul 2, 2015 1:20 AM in response to Tuff Ghost
    Level 1 (0 points)
    Jul 2, 2015 1:20 AM in response to Tuff Ghost

    What a mess. Sort it out Apple.

  • by martinv040,

    martinv040 martinv040 Jul 2, 2015 1:37 AM in response to joewinstanley
    Level 1 (4 points)
    iPhone
    Jul 2, 2015 1:37 AM in response to joewinstanley

    Nothing much to add. Apart from: the Apple Music-cluster bomb hit my library too 

  • by fishdoggy,

    fishdoggy fishdoggy Jul 2, 2015 1:48 AM in response to Tuff Ghost
    Level 1 (0 points)
    Jul 2, 2015 1:48 AM in response to Tuff Ghost

    Well it looks like I have similar issues. My library is approximately 19,000 songs, of which about 10,000 were synced to my iphone. I had dabbled in the past with MATCH but I didn't really like losing control of my library so I turned it off.

     

    One of the more appealing aspects of Apple Music was to integrate some new offline/downloaded tracks from the streaming function with my library. (I am a long time user of RDIO and it slightly annoys me that I need to use two apps to listen to music...). So, I downloaded IOS 8.4 to my phone, and it suggested I upload my music to the cloud - also a requirement if you want to use the offline listening feature. I did so. So that was 10,000 songs in the cloud. The following day we had the iTunes 12.2 update. I own both an iMac and a Macbook, but up to now have not used iTunes on the iMac, my music library is on an 128GB SD card in my laptop. (With a fairly recent copy on a NAS drive).

     

    So, I upgraded my laptop, and thought I'd let it join the iCloud party. As this was the source of my music, it made sense to me to merge the cloud library with my laptop library. I thought that meant that the 9000 or so tracks that weren't on my phone would end up in the cloud.

     

    That did not happen.

     

    What did happen: almost every album in Itunes, the cloud, on my phone etc etc got the wrong art, almost every song got the wrong metadata. It is an absolute disaster area. I tried the renaming of old library files trick...but to no avail. So far I have had to delete all songs from the icloud library (instructions in a previous post on here - and you DO have to limit the deletes to 999 tracks at a time). Luckily I have the imac I can test that on. I can now see my icloud library is empty. I have tried to empty out the iTunes library and recreate it from the files on the SD card. No such luck - all I have is a complete mess of wrong metadata. I played an Idlewild song, it came up with ELO cover art and was actually a Godspeed You Black Emperer mp3.

     

    I have now deleted everything from the iTunes music library, files included, and will rebuild it from the NAS version which I use for Sonos.

     

    Honestly Apple, this is shocking. I have some degree of IT literacy - how are your core customers coping?

  • by Kottemer,

    Kottemer Kottemer Jul 2, 2015 2:38 AM in response to Kottemer
    Level 1 (0 points)
    Jul 2, 2015 2:38 AM in response to Kottemer

    Follow up to my earlier post. After resetting the old iTunes Match information (without having a subscription for at least half a year) the library seemed fine at first glance. It took quite a while to upload the entirety. Lots of songs had the "removed from iCloud" tag, but they could all be added to the iCloud library.

    No duplicate playlists, everything in the library was accessible not only on my mac but also on my i-devices.


    However, after a closer inspection there are a lot of files mixed up. Tasmin Archer is now apparently with Porcupine Tree, c'mon. A Marc Cohn song is listed as Steve Winwood etc. In all those cases the matching algorithm thought it's a duplicate, with the correct song marked as the duplicate.


    Screen Shot 2015-07-02 at 11.31.24.png

    In this example the first  song is in fact Push from Matchbox Twenty, the second one - marked as duplicate - is lovely PJ herself.



    Bottomline, glad i have a backup. Will revert to my time machine backup and NOT ENABLE ICLOUD LIBRARY.


    What a major cluster$%&!! Apple. Please get this sorted out ASAP

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