Q: starkey halo

Yes. While still in the Apple store, we tested the new phone and it paired OK. Later, after I had restored from a backup, it didn't. This is what makes me suspect a rogue app, although I did later do a full erase of all content and settings and then set up as a new phone with no apps on it but it would not pair. If it is an app, it's one that leaves a footprint on an erased phone. Does anyone know of a way to do a deeper erase?

No, not a deeper erase, BUT I have had a pairing problem in THE PAST that was solved by "heading for the hills" -at least FAR from any active Wi-Fi signals.  Then it worked just fine, and after successfully pairing, it would CONNECT just fine back home, surrounded by Wi-Fi.

I should tell you that BlueTooth and Wi-Fi (B&G&N) are on the same band.  AND I have some very long range BlueTooth devices at my house.  Yes, common BlueTooth devices are supposed to be limited to 10 metres (33 feet) but there are (and I have) some BlueTooth devices with a range of several kilometres (a mile or two, depending on terrain.  Those devices were preventing my Halos from PAIRING with my iPhone.  But once PAIRED (in the woods) the Halos connected just fine.

Here is a link to ONE of the long range devices I use:

http://www.aircable.net/online/index.php?route=product/category&path=20

Addendum.

IOS 8.4 WAS RELEASED THIS MORNING, AND I UPGRADED IMMEDIATELY.  ALL IS GOOD.  I DIDN'T NEED TO RE-PAIR MY HALOS, AND EVERYTHING WORKS JUST AS IT DID BEFORE.

Jim

Try this, if you haven't already: erase all content and settings. Then reboot as a new phone without your Apple ID.  If your experience mirrors mine, the phone will then pair.  Now, go to Settings/Itunes and put in your Apple ID.  Mine still paired.  To my surprise, when I restored from a computer backup, the phone still paired.  Somehow, booting with my Apple ID prevented Bluetooth pairing. 

Hello,

The good news is you know the phone and Halos paired. If you do a Factory restore, everything should be erased. The keyword is should.

Connect your phone to your Mac or PC then using iTunes, do a factory restore. Disconnect your phone from the PC and run the setup. Don’t setup the wifi, Apple ID, etc. Keep it as plain Vanilla as possible. Once at the main screen, turn off cellular then turn on Bluetooth. Say a prayer, do a little funky chicken dance then pair your Halos. If it pairs, turn on cellular, see if the Halos are still paired. Open and closed the Halo battery door and see if they pair up again automatically. If they pair, next turn on your wifi and see if the Halos are still Paired. Open and close the battery door and see if the Halos auto connect with the phone. Install an app and do the drill of checking the Halos, opening and closing the door. A lot of work but in the end, worth it since you figured out the problem.

Most BT, wifi and cordless phones are on 2.4GHz so the possibility of interference exist.

HTH and good luck.

You, sir, are a legend. This has worked, and if you happen to live in  Melbourne, I'll buy you a beer.

I Think it's the factory reset that was the key, in the past I had just tried erase all settings which did not work. I am now connected for the first time in six weeks, and can adjust my volume.

For interest, I have not restored from a back up, I am just adding apps one by one and checking that things still work. So far so good.

I have found that other bluetooth devices in the area tend to interfere with the hearing aids staying connected to your iphone. I have an iPad and use its own bluetooth to connect to a physical keyboard. Unfortunately, its aggressive bluetooth outreach tends to attempt to take over my hearing aids. Often this results in one hearing aid connected and the other disconnected. Disabling bluetooth on my ipad solves the issue, but that's not really a solution since it disconnects my keyboard.

When I try the "forget this device" for the hearing aids on the iPad with bluetooth on, it disconnects, but then keeps trying to pair; it won't let go.

I concur with OldGnome for the most part. I have my frustrations with the HA's but I hear better. Yesterday my Audi did what he called speech mapping which is a new process that he said was expensive to obtain but he thinks helps  immeasurably. I have no probs with connectivity except that having an ipad with Bluetooth on causes a problem with streaming, and despite telling it regularly to forget the HA's it still tries to connect with them. I find trying to go from one device to the other simply frustrating.

When the last firmware came out, Starkey added Stream boost after my Audi and I had gotten the previous streaming program to work very well. Because Starkey made it impossible to disable stream boost, my audi reprogramed the sound on Stream Boost.

I also see no reason Starkey can't make firmware updates available to users so when we get the updte we do not have to sit around the Audi's office for 15 minutes waiting for it to happen. Instead we just go in and get him/her to tweak the things.

WOuld I give them up? Not on your life. I can actually hear for the most part now in many environments that with my old ones it was nearly impossible.

That's my take and I am sorry that anyone is having not so good experiences let alnone one that would make him/her give up.

Hi Roger,

I have the exact same prob and have spoken with Starkey about it and sent apple.com/feedback messages about it. I don't even try connecting to my ipad with my HAs because trying to switch back and froth between iPad and iPhone is a nightmare for me. I have no idea how iOS 8.4 has affected anyone. I did not experience any new phenomenon so I haven't tried anything to see if it is easier to switch back and forth.

Just now I tried making a call and my brand new iPad did the same thing as my old recently stolen one did, namely blocked one of my HAs from streaming with my iPhone on a call. Had to turn BT off on iPad. That's a nuisance since I use BT keyboard with it.

NOTICE!  iOS 9 will allow you to DISCONNECT a BlueTooth device WITHOUT using "Forget This Device."  Here's a link:

iOS 9 tips: Disconnect from a Bluetooth accessory without making your iPhone forget it

Worse for me, I've had my starkey hearing aids for a year. They stopped connecting, two week ago, followed all the directions from Starkey, including updating iOS, forgetting and trying to re-pair, and now neither will pair at all, see the same as discussed above, searching but never finding and blue tooth under hearing aids disappeared, of course Starkeysays theres nothing wrong the aids.   haven't wiped my phone back to its original settings yet.  has anyone solved this problem?

Valerie, mine have been connecting perfectly for 6 months or more, but when I had your problem I "took a drive" to a rural area with NO Wi-Fi or other signals in that band.  Then I did the "Forget" thing and Paired.  My Starkeys have connected fine ever since. 

I should note that I can "see" 14 neighbor's Wi-Fi signals on the Mac in my basement.  I think that the Starkeys were getting confused with all the competing signals.  Until I "took a drive", I had a terrible time pairing and connecting.

You live in a lovely area.  I'm particularly fold of the area around Sequim. 

It's ntot just wifi but also ipads and maybe other bluetooth devices. The only prob I have is with my iPad. Since I've had two recently, it is the iPad. If BT is on on my iPad either one or the other aid seems not to pair correctly. Mostly it won't stream. When I turn BT off on the iPad the streaming returns. Latest iOS upgrade did not help matters.

Hi Parrish!

Yes.  I agree.  Thats why I posted my experience about escaping all other signals by driving out into the woods.  Wi-Fi and BlueTooth and some cordless phones and other appliances share the same band of frequencies.  The signals all vie for the attention of the Starkeys, much like being in a crowded airline terminal with squalling kids, overhead loudspeakers and panhandlers.  To the Starkeys, it is like DONKEY in the movie SHRECK:  "PICK ME!  PICK ME!"  But after I got away from all the competing devices, I did a Forget and a pairing, and all has been fine since.  Even back with all the competing signals.  And that has been many months now.

BTW: I read an article recently that said that iOS9 would give the ability to DISCONNECT specific BlueTooth devices WITHOUT using "Forget."  That should give people the ability to keep their iPads from trying to take over the HA's from the iPhone.  That should help a lot of us.  My car radio and Starkeys sometimes get into an argument over the iPhone.

I note that you are an "early riser" too. 

Hi all. I haven't commented in awhile but here I am. About a month ago my battery door broke and my Aud gave me loaners and sent mine to Starkey. The loaner Halo's worked much better than my originals. Starkey replaced my old ones with a new pair. What I was interested in was to see if anything had changed: Not really. During this time I did an interview by a U of Toronto researcher doing a study for Starkey, gave her an ear full, no pun intended.

Hopefully something good will come from it. I'm still dealing with loosing the connection when I go out of range and come back. The only way, all 3 pairs acted the same, is to leave the HA on and shut down the iPhone then start up the iPhone and all is well. I've re-paired, changed batteries, reset the iPhone but the connection does to come back when I come back into range, very annoying.

As I've posted before this is typical: I'm walking my dog and the road traffic noise gets very loud so I Mute via TruLink. Get home, do some chores out of range and realize I'm on Mute. Get back to the iPhone and it will not see my HA's, ug. Shut down time. What a drag.

Will post if this changes.

frank