HT203977: How to back up your iPhone, iPad, and iPod touch
Learn about How to back up your iPhone, iPad, and iPod touch
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All replies
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Helpful answers
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Dec 15, 2014 11:21 PM in response to kokeiliby selenafromshenzhen,Have you installed the latest version of iTunes? I think you need to restart your iTunes and update it to the latest version, and then later d the backup.
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Jul 2, 2015 9:08 AM in response to selenafromshenzhenby jtrac,I just installed iOS 8.4 and updated itunes and everytime I try to backup itunes gets stuck on "preparing to copy items"
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Jul 24, 2015 9:11 PM in response to jtracby ahflo,It just happened to me. Am using iPhone 6 and iOS 8.4.
So, I just closed itunes and opened it and click back up. It worked correctly after that.