HT201485: If you forgot the answers to your Apple ID security questions
Learn about If you forgot the answers to your Apple ID security questions
-
All replies
-
Helpful answers
-
by Winston Churchill,Jul 2, 2015 11:52 AM in response to Charmaine Caparas
Winston Churchill
Jul 2, 2015 11:52 AM
in response to Charmaine Caparas
Level 10 (104,081 points)
Apple TVWelcome to the Apple community.
Unfortunately, you cannot do very much with your phone unless you get assistance from the previous owner, they should either provide you with the password to unlock it or remove their account from the phone entirely remotely through iCloud.com > Find My Phone.
-
Jul 2, 2015 12:07 PM in response to Winston Churchillby camillegerv24,and what can i do if the previous owner does not remember his icloud username and password?
-
by Winston Churchill,Jul 2, 2015 12:15 PM in response to camillegerv24
Winston Churchill
Jul 2, 2015 12:15 PM
in response to camillegerv24
Level 10 (104,081 points)
Apple TVcamillegerv24 wrote:
and what can i do if the previous owner does not remember his icloud username and password?
nothing.
ask for your money back.