mas5221

Q: Launch Safari and get this:  IOsassist.com (tells me IOS is crashed) and call a toll free number.  Only safari affected


Tells me to call 866 304 3830.  This gotta be a Trojan.  I though Apple products were immune.  Help

iPad Air, iOS 8.4

Posted on Jul 2, 2015 6:24 PM

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Q: Launch Safari and get this:  IOsassist.com (tells me IOS is crashed) and call a toll free number.  Only safari affected

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  • Helpful answers

  • by Csound1,

    Csound1 Csound1 Jul 2, 2015 6:25 PM in response to mas5221
    Level 9 (51,346 points)
    Desktops
    Jul 2, 2015 6:25 PM in response to mas5221

    It's a scam, they're criminals. Don't call.

  • by Niel,

    Niel Niel Jul 2, 2015 6:25 PM in response to mas5221
    Level 10 (314,289 points)
    Mac OS X
    Jul 2, 2015 6:25 PM in response to mas5221

    It’s a scam popup loaded directly from the Internet and not a trojan horse or other malware. Click here and follow the instructions in the first paragraph of the last section.


    (129576)

  • by mas5221,

    mas5221 mas5221 Jul 2, 2015 6:34 PM in response to mas5221
    Level 1 (0 points)
    Jul 2, 2015 6:34 PM in response to mas5221

    went to safari in setting and cleared everything.  so far so good for now.  strange.....

  • by smogrfg,

    smogrfg smogrfg Jul 6, 2015 10:23 AM in response to Niel
    Level 1 (0 points)
    Jul 6, 2015 10:23 AM in response to Niel

    I agree with this answer. The two things you need to do to get rid of this scam is "Clear History and Website Data" and also when you reuse Safari Use "Private Browsing". This will not leave tracks. Both are needed to keep this from re-occurring. The other thing I can add is if you call the number the first thing they will ask you to do is hook up to their website. Then they will get the opportunity to put malware on your computer and steal your passwords. Do not call the number.

  • by bigscaryguy,

    bigscaryguy bigscaryguy Jul 6, 2015 4:30 PM in response to smogrfg
    Level 1 (0 points)
    Jul 6, 2015 4:30 PM in response to smogrfg

    Thanks, I called the 1 800 number as the screen was frozen, I hooked up to a computer as the guy was instructing me and when he asked me to give him access to control my screen it was then I felt this doesn't sound right so I ended the call. The guy was an a***h*** too which also clued me in.

  • by Wildcat92,

    Wildcat92 Wildcat92 Aug 2, 2015 10:09 PM in response to bigscaryguy
    Level 1 (0 points)
    Aug 2, 2015 10:09 PM in response to bigscaryguy

    Ok. I gave the guy my name and email address and then he connected to my computer remotely.  I ended the call after 2 minutes, because then it seemed really fishy.  Now what should I do?  I have never done anything this stupid before.  I called my internet provider right after I shut down my computer and disconnected from the Internet.  My internet provider assigned me a new IP address, but I still cannot get Safari to work. I'm scared to death that this guy hacked my computer.

  • by reckonankit,

    reckonankit reckonankit Aug 2, 2015 10:22 PM in response to mas5221
    Level 2 (175 points)
    Aug 2, 2015 10:22 PM in response to mas5221

    Don't call the number they are scam and remotely access your computer from that kind of software. Once you give the access of your Mac they change some registry and force to buy some scam version of software to protect and repair your Macbook they only look for your money. So keep away and don;t call them

  • by Briansyddall,

    Briansyddall Briansyddall Aug 3, 2015 12:43 AM in response to reckonankit
    Level 6 (9,262 points)
    Apple Watch
    Aug 3, 2015 12:43 AM in response to reckonankit

    Hi

    Go to settings down to Safari clear history& cookies

    DONOT respond to this Scam.

    Cheers

    Brian uk