Tkusterb

Q: What am I doing wrong with ApplePay?

I have had only occasional success using ApplePay in stores with my iPhone 6.

Can someone tell me EXACTLY the procedure?

 

1.  As the purchase is being tallied, I put my phone (turned on but asleep) right next to the reader.

2.  They ring up the total and ... usually NOTHING happens.  I end up having to pull out my debit card.

 

This procedure HAS worked a small handful to times (at the Apple Store, McDonald's, Sprouts, and Subway).  When the total is ringed up by the clerk, the phone wakes up and asks for the fingerprint to confirm.  Bingo!

But in a majority of cases (about 75% of attempts at these same store), nothing happens.

Am I doing something wrong?  Do I need to wake it up and tap on Passbook first or something?

 

When it works, it's great.  But mostly it's a dud for me.

Thanks!

iPhone 6, iOS 8.2

Posted on Jul 2, 2015 9:13 AM

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Q: What am I doing wrong with ApplePay?

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  • Helpful answers

  • by gothaggis,

    gothaggis gothaggis Jul 3, 2015 7:57 AM in response to sberman
    Level 1 (0 points)
    Jul 3, 2015 7:57 AM in response to sberman

    I have this same exact problem.  It worked the first few times I tried it (all at different Whole Foods) - now it doesn't seem to work at all.  When it is time to pay, I hold my phone next to the terminal and nothing happens.  I wish there was a way to test it without having to take to the apple store to see if there is something wrong with my phone.  I have no idea if its my phone, something I am doing, something the cashier is doing or something else?

  • by jayantfromleicester,Apple recommended

    jayantfromleicester jayantfromleicester Jul 4, 2015 12:28 AM in response to Tkusterb
    Level 1 (10 points)
    Jul 4, 2015 12:28 AM in response to Tkusterb

    try the below:

     

    Remember to hold the touch ID first, while still holing the the touch ID hold to the terminal this will take out the payment from your default card.

     

    Alternativly if you want to choose another card, go to passbook and select a card first then move towards terminal or hold against terminal and phone will wake up.

     

    If these are not working then it could be an issue with the terminal at the shop and they may need to upgrade their contactless terminal or even increase the amount that can be purchased using Apple Pay.

     

    Pay with Apple Pay in stores

    To pay with Apple Pay using your default card, hold your iPhone within an inch of the contactless reader with your finger held on Touch ID without pressing it. (You can watch the demo to see how it works.) If you need to choose between Credit or Debit on the terminal, we recommend that you choose Credit to get the most consistent Apple Pay experience. Choosing Debit might not always work with some older merchant payment terminals and backend systems.

    Pay with a different card on your iPhone:

    1. Hold your iPhone near the contactless reader without placing your finger on Touch ID. Your iPhone will wake up, and you'll see your default card on your screen.
    2. Tap your default card. From the list of cards, tap the one you want to use.
    3. Place your finger on Touch ID and move your iPhone near the reader to complete the payment. You might also need to sign a receipt, depending on the store and the transaction amount.

    Pay with Apple Pay in apps

    Pay with Apple Pay within an app using iPhone or iPad:

    1. Tap the Buy with Apple Pay button or Apple Pay button.
    2. Review your payment information and contact details. Enter other billing, shipping, and contact information if necessary. Apple Pay will store that information, so you won't need to enter it again.

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    3. Place your finger on Touch ID to complete the payment.

    When your payment information is sent successfully, you'll see Done and a checkmark on the screen.

    Manage your cards on your iPhone or iPad

    After you add credit or debit cards to Passbook, you can change the default card, update your card information, or remove a card at any time. You can have up to eight different cards on any device.

    Change your default card

    The first card you add to Passbook is your default card. To change your default card:

    1. Go to Settings > Passbook & Apple Pay.
    2. Tap Default Card.

      Passbook and Apple Pay settings
    3. Choose a new card.

    Update your card information, addresses, and contact information

    You can change the addresses, email, or phone number you use for paying within apps at any time. Go to Settings > Passbook & Apple Pay to update your information. To update the billing address for a card, go to Settings > Passbook & Apple Pay, tap a card, then tap the billing address.

    Remove a card

    You can remove a card from Apple Pay at any time. Go to Settings > Passbook & Apple Pay, tap the card that you want to remove, then tap Remove Card.Remove a card

    Get help if your device is lost or stolen

    You can remove your credit or debit cards from Apple Pay on iCloud.com. Just sign in, click Settings, choose your device, and remove your cards in the Apple Pay section.If Find My iPhone is turned on, you can also help keep your data secure in these ways:

    • Turn on Lost Mode to lock your device and suspend Apple Pay.
    • Erase your device remotely to prevent anyone else from accessing the data on your missing device and to remove your cards.

    You can also call your bank to suspend or remove your cards from Apple Pay. Learn more about what to do if your iPhone is lost or stolen.