Shootingbeaver

Q: iPhone 6 virus malware

Does anyone know how to get rid of viruses or malware on iPhone.  I had the same problem with my iPhone 4s and when I got my new 6 the virus must have transfered.   Everytime when I am in safari doesn't matter what site I am on a new window will pop up that's solid white then I am transferred to the App Store usually with a game app open.    Does anyone know how to stop this?   I have deleted cookies made sure pop up blocker is on deleted all website data and it won't stop this is one of the windows/tabs that will openimage.jpg

Posted on Oct 7, 2014 7:10 PM

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Q: iPhone 6 virus malware

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  • by J02GTR,

    J02GTR J02GTR Jul 3, 2015 12:13 AM in response to Shootingbeaver
    Level 1 (0 points)
    Jul 3, 2015 12:13 AM in response to Shootingbeaver

    If its just a redirect to forcibly open the App Store or Itunes Store, just go to Setting, General, Restrictions then turn off App Store or Itunes App Store. I know that you lose the notification of knowing if your Apps have an update or not, but you can just turn them back on, once a week or once a month to apply those updates. That has been my quickest and easiest solution, if clearing your cache and history does not work. I hope it helps for someone

  • by ucs09,

    ucs09 ucs09 Jan 5, 2016 10:37 PM in response to J02GTR
    Level 1 (0 points)
    Jan 5, 2016 10:37 PM in response to J02GTR

    Hey

    Thanks for the solution I shall try this today i am facing a similar problem since 03.11 and Service Center and call centre were unable to resolve the issue

    First the blamed WiFi service provider I have 2 Different ISP and used to get the problem even when on cellular data

    Please find screen shot

    Should Apple not be responsible to take care of such malacious App when we are paying a premium and call center washes hands off

    IMG_0864.PNGIMG_0866.PNGIMG_0865.PNG

  • by Chuck2001,

    Chuck2001 Chuck2001 Feb 4, 2016 8:14 PM in response to Shootingbeaver
    Level 1 (0 points)
    Feb 4, 2016 8:14 PM in response to Shootingbeaver

    Running Safari on my iPhone 5, I got a pop-up visiting a websiyte on medical info that said something like "You are lucky winner! Get free iPhone 7" or something like that.  The popup kept reappearing even if I:

    1. Stopped the browser running.

    2. Powered down then back up.

     

    Could not browse to any web site at all - the scam popup just kept appearing.

     

    I finally got rid of it by:

     

    1. Going to Settings/Safari.

    2. Selected Advanced

    3. Selected Website Data

    4. Scrolled to bottom of Website Data and selected "Remove All Website Data".

     

    Hope this helps.

  • by Anne Mc,

    Anne Mc Anne Mc Mar 19, 2016 7:58 AM in response to Chuck2001
    Level 1 (20 points)
    iPad
    Mar 19, 2016 7:58 AM in response to Chuck2001

    Clearing the website data alone doesn't always work. I had a persistent website prompting me to accept a new iPhone and got rid of it by:

     

    1. Closing Safari by double clicking the home button and swiping Safari up the screen

    2. Going to Settings > Safari > Clear History and Website Data

    3. Perform a hard restart by holding down the home and power buttons until the Apple logo appears

     

    If you leave Safari open when you clear the history, the website is current rather than history, so point 1 ensures it doesn't get saved back into the history after you've cleared it. Point 3 just makes absolutely sure there's nothing lurking in temporary memory.

     

    These 3 steps worked for me after I'd tried clearing and powering down.

  • by JustinRT,

    JustinRT JustinRT May 18, 2016 4:29 AM in response to Anne Mc
    Level 1 (4 points)
    May 18, 2016 4:29 AM in response to Anne Mc

    This worked for me too.. had to clear the history and I enabled do not track.

  • by Gene 54,

    Gene 54 Gene 54 Jun 28, 2016 10:58 PM in response to Briansyddall
    Level 1 (4 points)
    Jun 28, 2016 10:58 PM in response to Briansyddall

    It worked. Thanks

  • by Gene 54,

    Gene 54 Gene 54 Jun 28, 2016 11:03 PM in response to Briansyddall
    Level 1 (4 points)
    Jun 28, 2016 11:03 PM in response to Briansyddall

    Thank you. It worked. Simple but efficient cure. I also used a flight mode simultaniously, just in case.

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