-
All replies
-
Helpful answers
-
Jul 3, 2015 8:50 AM in response to stjepanmitrovicby Ingo2711,★HelpfulTo make sure that this is not software related, set it back to factory settings, without using any backup data afterwards. Set up the rest of the personal settings manually and test the camera. If it still does not work, this is a hardware issue and the phone has to be serviced by Apple or an Authorized Apple Service Provider:
Use iTunes to restore your iOS device to factory settings - Apple Support
-
Jul 3, 2015 1:15 PM in response to Ingo2711by stjepanmitrovic,For now, my camera is working so this is helpful We will see what future brings Thank you my man!
-
Jul 3, 2015 1:39 PM in response to stjepanmitrovicby Ingo2711,You're welcome
Glad that I could help.
-
-
Jul 3, 2015 4:05 PM in response to stjepanmitrovicby Ingo2711,If you did reset the phone to factory settings without using the latest backup, did you install any 3rd party apps after that?
If yes and some of them are using the camera, these apps might be causing a software issue.
If you did not install anything else but the default apps, this might point to a hardware issue with your camera.
-
-
Jul 4, 2015 1:19 AM in response to Ingo2711by stjepanmitrovic,When i saw that camera is working i backed up all apps and for an hour camera stopped working :/
-
Jul 4, 2015 4:41 AM in response to stjepanmitrovicby Ingo2711,Try again to set it up as new device and see if you can replicate this behavior, making the same steps as before. If the camera stops again to work after backing up the phone, you should get the phone tested by an Authorized Apple Service Provider or Apple.
Use iTunes to restore your iOS device to factory settings - Apple Support
-
Jul 15, 2015 6:17 AM in response to Ingo2711by stjepanmitrovic,still doesn't work.. i tried everything :/ is this happening only to me or what? i don't get it, i can't see any people with this problem...
-
Jul 15, 2015 7:27 AM in response to stjepanmitrovicby Ingo2711,You should get it tested, this looks like a hardware issue, sorry.

