HT201406: If the screen on your iPhone, iPad, or iPod touch doesn't respond to touch

Learn about If the screen on your iPhone, iPad, or iPod touch doesn't respond to touch
dan J T 2
Level 1 (0 points)

Q: my ipod fith generation will turn on but after that i can't swipe the screen to the side to put in my pass code and i can't turn it of unless i reset it by holding down the power button and home button so i really need help Thx

my iPod fifth generation will turn on but after that i can't swipe the screen to the side to put in my pass code and i can't turn it of unless i reset it by holding down the power button and home button so i really need help because i have no idea what to do because i don't have enough money to get a new one. Thx

iPod touch, iOS 8.2, it might be ios 8.3

Posted on Jul 4, 2015 1:42 PM

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dan J T 2

Q: my ipod fith generation will turn on but after that i can't swipe the screen to the side to put in my pass code and i can't turn i ... more

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  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Jul 4, 2015 1:44 PM in response to dan J T 2
    Level 9 (57,056 points)
    iPhone
    Jul 4, 2015 1:44 PM in response to dan J T 2

    dan J T 2 wrote:

     

    my iPod fifth generation will turn on but after that i can't swipe the screen to the side to put in my pass code and i can't turn it of unless i reset it by holding down the power button and home button so i really need help because i have no idea what to do because i don't have enough money to get a new one. Thx

    Why can't you swipe the screen? What happens when you try? You need to describe what happens when you try something instead of just what won't happen. I'm sorry you may not have money, but that is not relevant to the problem.

  • by dan J T 2,

    dan J T 2 dan J T 2 Jul 4, 2015 1:54 PM in response to ChrisJ4203
    Level 1 (0 points)
    Jul 4, 2015 1:54 PM in response to ChrisJ4203

    i now i yes i was just putting the money thing up because i have done stuff like this before and people were annoying and kept saying throw it away and get a new one so i did not want to have to deal with it and as for the what the screen does when i try to swipe the screen it is just unresponsive i do not know why it is unresponsive i dont know what else to say i hope that clears things up

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Jul 4, 2015 1:54 PM in response to dan J T 2
    Level 9 (57,056 points)
    iPhone
    Jul 4, 2015 1:54 PM in response to dan J T 2

    When you say that the device will turn on, you can see something on the screen, but the screen just will not respond? If that is the case, then the support document that you linked to the forum is what you need to do. If the normal user troubleshooting steps, restart, reset, restore from backup, restore as new, do not fix the device, then your only alternative is Apple Care. You would need to make an appointment at the Genius Bar of the nearest Apple store to have the device examined. That is free, however you may find that something is wrong with the device that may need repair.

  • by lllaass,

    lllaass lllaass Jul 4, 2015 1:59 PM in response to dan J T 2
    Level 10 (187,841 points)
    Desktops
    Jul 4, 2015 1:59 PM in response to dan J T 2

    Try:                                                                       

    - iOS: Not responding or does not turn on           

    - Also try DFU mode after try recovery mode

    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings

    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.

    - Try another cable                                                       

    - Try on another computer                                                       

    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.

      Apple Retail Store - Genius Bar              

  • by dan J T 2,

    dan J T 2 dan J T 2 Jul 4, 2015 1:59 PM in response to ChrisJ4203
    Level 1 (0 points)
    Jul 4, 2015 1:59 PM in response to ChrisJ4203

    thanks i appreciate the help as for the steps i do not know how to do that if i can not get into the device

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Jul 4, 2015 2:03 PM in response to dan J T 2
    Level 9 (57,056 points)
    iPhone
    Jul 4, 2015 2:03 PM in response to dan J T 2

    You do not need to get into the device to do a reset, nor a restore. You connect the device to the computer and perform the restore. The instructions for all are here.

     

    Restart your iPhone, iPad, or iPod touch - Apple Support

     

    Restore your device from an iCloud or iTunes backup - Apple Support

     

    Use iTunes to restore your iPhone, iPad, or iPod to factory settings - Apple Support

  • by dan J T 2,

    dan J T 2 dan J T 2 Jul 4, 2015 2:11 PM in response to ChrisJ4203
    Level 1 (0 points)
    Jul 4, 2015 2:11 PM in response to ChrisJ4203

    ok i have tried that before but how about this is there any way to wipe every bit of data with out getting onto the device

  • by lllaass,

    lllaass lllaass Jul 4, 2015 2:13 PM in response to dan J T 2
    Level 10 (187,841 points)
    Desktops
    Jul 4, 2015 2:13 PM in response to dan J T 2

    Place the iPod on a hard surface and stop on it very hard a dozen times or so.

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Jul 4, 2015 2:16 PM in response to dan J T 2
    Level 9 (57,056 points)
    iPhone
    Jul 4, 2015 2:16 PM in response to dan J T 2

    dan J T 2 wrote:

     

    ok i have tried that before but how about this is there any way to wipe every bit of data with out getting onto the device

    Tried WHAT before? And, what are you wanting to do, wipe it? You do that with the Restore as New, the last link I provided you. That wipes all data and then reinstalls the iOS.

  • by lllaass,

    lllaass lllaass Jul 4, 2015 2:36 PM in response to ChrisJ4203
    Level 10 (187,841 points)
    Desktops
    Jul 4, 2015 2:36 PM in response to ChrisJ4203

    Edited to delete reply, responded to wrong discussion

  • by dan J T 2,

    dan J T 2 dan J T 2 Jul 4, 2015 2:43 PM in response to lllaass
    Level 1 (0 points)
    Jul 4, 2015 2:43 PM in response to lllaass

    ok let me explain i do not have a mac i only have my i pod 4th and 5th i do not know how to do all this crap all i need to know is from when chrisJ4203 yes i get that i may have looked over the last link thinking that it was like what others had told me but what i need to know is on that last link i do not know how to get to where i can do that and dont get mad dude i am just 13 but basicly 14 since it is less than a week to my birth day so u know what i think that u need to have a little more patience ok?

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Jul 4, 2015 2:47 PM in response to dan J T 2
    Level 9 (57,056 points)
    iPhone
    Jul 4, 2015 2:47 PM in response to dan J T 2

    I'm not sure if you are responding to me or to Illaass. If you do not have a computer, you will have a hard time doing anything else. You may have to borrow one, but where is your iTunes library at? You can do anything listed in the links that I provided on a Windows computer as well. Just ensure you have the latest version of iTunes installed. If you are asking me to have patience, I have it, or I wouldn't be here.

  • by dan J T 2,

    dan J T 2 dan J T 2 Jul 4, 2015 2:50 PM in response to ChrisJ4203
    Level 1 (0 points)
    Jul 4, 2015 2:50 PM in response to ChrisJ4203

    ok i probably should of said that i am borrowing a computer but i meant i do not have a mac and i apologize for being rude it was because of something else

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Jul 4, 2015 2:51 PM in response to dan J T 2
    Level 9 (57,056 points)
    iPhone
    Jul 4, 2015 2:51 PM in response to dan J T 2

    Okay, so what is the problem now? If you have borrowed a computer, then restore the device. The computer has to have the latest version of iTunes on it, then if something isn't working, you need to describe what you see and what you have done.

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