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Helpful answers
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Jul 1, 2015 2:42 PM in response to BookJunketteby judysings,Hello BookJunkette,
If you are having issues redeeming an iBook Gift card, take a look at the resource below for troubleshooting steps.
Redeem and use iTunes Gift Cards and content codes - Apple Support
https://support.apple.com/en-us/HT201209If you can't redeem your iTunes Gift Card or code - Apple Support
https://support.apple.com/en-us/HT201195Take care,
- Judy
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Jul 3, 2015 9:25 PM in response to judysingsby BookJunkette,Yes, I've read all that. And it's done nothing to help. These are valid iBook codes directly from the authors. When I use iTunes, I always get the message: Code Redemption is temporarily unavailable. Please try again later. From my iPhone 3Gs, it doesn't even get that far. I enter the code, it asks for my password, then cycles back to the Redeem screen.
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Jul 5, 2015 11:52 AM in response to BookJunketteby judysings,Hi BookJunkette,
If the gift codes you are referring to are not iTunes Store gift cards, then I would suggest you contact iBooks Author support to have them investigate this a little further for you. Or, ask the author you are working with to contact iBooks Author Support and confirm how to get these codes to work for you.
iBooks Author worldwide support contacts - Apple Support
https://support.apple.com/en-us/HT202787Take care,
- Judy
