rraff

Q: iTunes could not back up phone because iPhone disconnected

Since iTunes 12.2 cannot backup iPhone 6 keep get error message "iTunes could not back up phone because iPhone disconnected".

On OS X 10.9.5 in iMac 27-inch, Late 2009

iPhone directly connected to USB port on iMac

iPhone updated to most recent OS (to use Apple Music)

Reinstalled iTunes

 

not sure what to do next other than wait for next version of iTunes?

 

thx

iPhone 6, iOS 8.4, iMac 10.9.5

Posted on Jul 5, 2015 9:06 PM

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Q: iTunes could not back up phone because iPhone disconnected

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  • by Rysz,

    Rysz Rysz Jul 5, 2015 10:32 PM in response to rraff
    Level 7 (20,780 points)
    iPhone
    Jul 5, 2015 10:32 PM in response to rraff

    Disconnect your iPhone.

    Restart your computer and iTunes.

    Reset iPhone by holding down the Wake/Sleep and Home buttons until the Apple logo appears.

    Try connecting and syncing again.

  • by rraff,

    rraff rraff Jul 6, 2015 11:12 PM in response to Rysz
    Level 1 (0 points)
    Jul 6, 2015 11:12 PM in response to Rysz

    Partially helped in a strange way, (I did also turn off iCloud Music Library)

    The iPhone now "Syncs" in the sense from iTunes it updated playlists, could add or remove apps, transferred purchases back to iMac

    BUT

    strangely did this while displaying the same error message (although clearly phone was connected as it was doing the above, and went thru the various steps for backing up)

    AND

    it did NOT change the date of the latest backup (so Apply changes for instance from the Apps tab worked but not the Back Up Now button just eventually generates that iPhone disconnected error message)

     

    My iPad mini that is still using 8.3 updated and backed up fine

     

    thanks for helping in case you have other ideas.

  • by MtnBiker,

    MtnBiker MtnBiker Sep 14, 2016 11:19 AM in response to Rysz
    Level 1 (82 points)
    Photography
    Sep 14, 2016 11:19 AM in response to Rysz

    Worked for me. I'm sure I must have tried this in the past as well as numerous other restarts of computers and phone. Maybe iTunes 12.5.1 fixed it which I had just installed before trying this. In any case I was able to backup after maybe a year of not being able to.