HT204770: Get help with iOS update and restore errors
Learn about Get help with iOS update and restore errors
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All replies
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Helpful answers
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Jul 6, 2015 1:46 AM in response to Deepak84meby modular747,Reset the phone: press both the home and lock buttons for up to 1 minute, releasing when the Apple logo appears.
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Jul 6, 2015 1:46 AM in response to Deepak84meby thunderzzz,Force your device to start. To do this, press Sleep/Wake and Home buttons and hold them for at least 10 seconds.
Try to reset your device. This won't delete your data stored on the phone.
- Press and hold the Sleep/Wake button
- Press and hold on the Home button
- Keep holding both buttons until the display turns off and back on with Apple logo on it.
If this does not help, take a look these Apple Support articles:
If your iPhone, iPad, or iPod touch doesn't respond or doesn't turn on - Apple Support
Use iTunes to restore your iPhone, iPad, or iPod to factory settings - Apple Support.
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Jul 6, 2015 6:03 AM in response to Deepak84meby belfastrunner,If nothing works, I'd place the phone in Recovery mode, then restore it from a backup made by iTunes.
To enter Recovery mode:
- Turn off your device and leave it off.
- Plug in your device's USB cable to a computer with iTunes.
- Hold down the Home button on your device as you connect the USB cable. ...
- When you see the iTunes logo and USB cable screen, release the Home button.