JC273

Q: Safari won't load HBO Go on macbook pro

I keep trying to load hbogo.com, but safari says it can not find the server. It was working just a couple of days ago. How can I fix this. I made sure everything was updated and restarted my computer and safar, but no luck.

MacBook Pro, OS X Mavericks (10.9.1)

Posted on Jan 22, 2014 6:47 PM

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Q: Safari won't load HBO Go on macbook pro

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  • Helpful answers

  • by Linc Davis,

    Linc Davis Linc Davis Jan 22, 2014 7:28 PM in response to JC273
    Level 10 (208,037 points)
    Applications
    Jan 22, 2014 7:28 PM in response to JC273

    Double-click anywhere in the line of text below on this page to select it, then copy it to the Clipboard by pressing the key combination command-C:

    hbogo.com

     

    Launch the Network Utility application.

     

    Select the Lookup tab and paste into the address field (command-V). Press return. Post the output that appears below – the text, please, not a screenshot.

      

    Important Note

     

    Some web browsers and mail clients will automatically convert a domain name such as "www.example.com" to a clickable URL, such as http://www.example.com. That will interfere with the test. If necessary, edit the input in the Network Utility window to remove any added characters.

  • by JC273,Helpful

    JC273 JC273 Jan 23, 2014 8:08 AM in response to Linc Davis
    Level 1 (0 points)
    Jan 23, 2014 8:08 AM in response to Linc Davis

    It says

    Lookup has started…

     

    www.hbogo.com -> The operation couldn’t be completed. (kCFErrorDomainCFNetwork error 2.)

  • by JC273,Helpful

    JC273 JC273 Jan 23, 2014 8:10 AM in response to JC273
    Level 1 (0 points)
    Jan 23, 2014 8:10 AM in response to JC273

    If I type in just hbogo.com it says

    Lookup has started…

     

    hbogo.com -> 206.208.179.83, 206.208.179.139, 206.208.179.21

  • by Linc Davis,

    Linc Davis Linc Davis Jan 23, 2014 8:54 AM in response to JC273
    Level 10 (208,037 points)
    Applications
    Jan 23, 2014 8:54 AM in response to JC273
  • by JC273,

    JC273 JC273 Jan 23, 2014 11:43 AM in response to Linc Davis
    Level 1 (0 points)
    Jan 23, 2014 11:43 AM in response to Linc Davis

    It still doesn't load. It just has a dark grey background that HBO's site has, but nothing else.

  • by Linc Davis,

    Linc Davis Linc Davis Jan 23, 2014 12:21 PM in response to JC273
    Level 10 (208,037 points)
    Applications
    Jan 23, 2014 12:21 PM in response to JC273

    Please post a screenshot that shows what you mean. Be careful not to include any private information.

    Start a reply to this message. Click the camera icon in the toolbar of the editing window and select the image file to upload it. You can also include text in the reply.

  • by JC273,

    JC273 JC273 Jan 23, 2014 9:26 PM in response to Linc Davis
    Level 1 (0 points)
    Jan 23, 2014 9:26 PM in response to Linc Davis

    This is all that shows

    Screen Shot 2014-01-24 at 12.22.29 AM.png

  • by Linc Davis,

    Linc Davis Linc Davis Jan 24, 2014 6:22 AM in response to JC273
    Level 10 (208,037 points)
    Applications
    Jan 24, 2014 6:22 AM in response to JC273

    Please read this whole message before doing anything.

     

    This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.

     

    Step 1

     

    The purpose of this step is to determine whether the problem is localized to your user account.

     

    Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”

     

    While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.

     

    Test while logged in as Guest. Same problem?

     

    After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.

     

    *Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.

     

    Step 2

     

    The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.

     

    Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you boot, and again when you log in.

       

    Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Ask for further instructions.

     

    Safe mode is much slower to boot and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal boot may also be somewhat slow.

     

    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

     

    Test while in safe mode. Same problem?

     

    After testing, reboot as usual (not in safe mode) and verify that you still have the problem. Post the results of Steps 1 and 2.

  • by JC273,

    JC273 JC273 Jan 27, 2014 6:22 AM in response to Linc Davis
    Level 1 (0 points)
    Jan 27, 2014 6:22 AM in response to Linc Davis

    I think what my problem is, is that my school's wifi wont allow me to get to hbogo. When I leave campus and use a different wifi, it works.

  • by Vanion76,

    Vanion76 Vanion76 Jan 30, 2014 4:51 PM in response to Linc Davis
    Level 1 (0 points)
    Jan 30, 2014 4:51 PM in response to Linc Davis

    Good day Linc Davis,

      Here is what I see when using the Lookup as suggested.

     

    Lookup has started…

     

    Trying "hbogo.com"

    ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 57770

    ;; flags: qr rd ra; QUERY: 1, ANSWER: 8, AUTHORITY: 0, ADDITIONAL: 4

     

    ;; QUESTION SECTION:

    ;hbogo.com.                              IN          ANY

     

    ;; ANSWER SECTION:

    hbogo.com.                    421          IN          A          206.208.179.21

    hbogo.com.                    421          IN          A          206.208.179.83

    hbogo.com.                    421          IN          A          206.208.179.139

    hbogo.com.                    5055          IN          NS          ns05.savvis.net.

    hbogo.com.                    5055          IN          NS          ns02.savvis.net.

    hbogo.com.                    5055          IN          NS          ns01.savvis.net.

    hbogo.com.                    5055          IN          NS          ns03.savvis.net.

    hbogo.com.                    5055          IN          NS          ns04.savvis.net.

     

    ;; ADDITIONAL SECTION:

    ns02.savvis.net.          155          IN          A          204.70.57.242

    ns03.savvis.net.          35          IN          A          204.70.25.234

    ns04.savvis.net.          271          IN          A          204.70.49.234

    ns05.savvis.net.          198          IN          A          204.71.116.25

     

    Received 244 bytes from 192.168.1.1#53 in 26 ms

     

     

    I also tried pinging all 3 IP Address but was taken to a site with a grey background (see image below)

     

     

    I also tried using Firefox and HBOGo worked perfectly fine, so at this point I'm guess the issue is pointing to my Safari Browser settings. I haven't had any recent updates and up to a couple of weeks ago everything was working fine. I'm current using Safari Version 6.1.1 (7537.73.11) ... any thoughts/suggestions on how to fix?

  • by amb005,

    amb005 amb005 Mar 2, 2014 8:38 PM in response to JC273
    Level 1 (0 points)
    Mar 2, 2014 8:38 PM in response to JC273

    Let me just say that I am in no way a computer genius. That said, I have been having similar problems getting hbogo to work. I did finally get it to load. Make sure that the "show develop menu in menu bar" box is checked in Safari's advanced preferences. Then go to hbogo.com.  The website, as usual, will fail to load. When it does, click devolop in the tool bar.  Choose user agent. The internet explorer 10.0 setting allows the page to load for me. I hope this helps anyone else having this problem.

  • by eneff,

    eneff eneff Sep 28, 2014 9:11 AM in response to amb005
    Level 1 (0 points)
    Sep 28, 2014 9:11 AM in response to amb005

    Thank you amb005! This worked for me. All I had to do actually was check the "show develop menu in menu bar" and reload the website and it worked. Thank you very much.

  • by upsettuh,

    upsettuh upsettuh Nov 5, 2014 6:38 PM in response to amb005
    Level 1 (0 points)
    Nov 5, 2014 6:38 PM in response to amb005

    absolutely brilliant

  • by ThePirateCapn,

    ThePirateCapn ThePirateCapn Jul 5, 2015 11:47 PM in response to amb005
    Level 1 (8 points)
    Wireless
    Jul 5, 2015 11:47 PM in response to amb005

    Thank you oh thank you!!!! 

     

    Solved it.  Develop>User Agent>IE10.

     

    No, I wonder what screw-up HBOGO.com site performed to give us this trouble?

     

    -P