Q: "Unable to access your iCloud Music Libarary

When I added music to my library on iTunes whilst it began working again, that wouldn't sync over to my iPhone. So now I have music on my iTunes that won't go over to iOS. Far out.  This system is flawed.

Beef_Jerky2000 wrote:

 

When I added music to my library on iTunes whilst it began working again, that wouldn't sync over to my iPhone. So now I have music on my iTunes that won't go over to iOS. Far out.  This system is flawed.

Once it started working again today I had no sync issues with any of my iOS devices. You  may want to kill the music app, or logout/in again.

Got it working on MacBook Pro (Yosemite). iPad 8.4 and iPhone 8.4 but cannot get it working on iMac – running Yosemite – my main music server.
When I tick the "iCloud Music Library" in iTunes preferences I get the spinning activity circle top right. I then get the stripey cloud symbol below saying something like "accessing your iCloud Music Library" – and then eventually it goes to a broken cloud symbol – with "unable to access iCloud Music Library"

The activity circle keeps spinning – and it looks like it is uploading my library – but nothing. I left it going for 48 hours – nothing. My Library is about 12,000 songs – ripped from CDs, purchased from iTunes and obtained 'elsewhere'
It's frustrating that Apple have connected Apple Music to iCloud Music. e.g. I can't add Apple Music to my library without activating the iCloud option.
Frankly I am not that fussed about accessing the music across all my devices. I just want my home iMac to have a comprehensive library – music that I own, and music that I add from Apple Music...

nickfromLA wrote:

 

Got it working on MacBook Pro (Yosemite). iPad 8.4 and iPhone 8.4 but cannot get it working on iMac – running Yosemite – my main music server.
When I tick the "iCloud Music Library" in iTunes preferences I get the spinning activity circle top right. I then get the stripey cloud symbol below saying something like "accessing your iCloud Music Library" – and then eventually it goes to a broken cloud symbol – with "unable to access iCloud Music Library"

The activity circle keeps spinning – and it looks like it is uploading my library – but nothing. I left it going for 48 hours – nothing. My Library is about 12,000 songs – ripped from CDs, purchased from iTunes and obtained 'elsewhere'
It's frustrating that Apple have connected Apple Music to iCloud Music. e.g. I can't add Apple Music to my library without activating the iCloud option.
Frankly I am not that fussed about accessing the music across all my devices. I just want my home iMac to have a comprehensive library – music that I own, and music that I add from Apple Music...

Since reports was iOS worked fine, on the macbook pro, does that library match what you have on the iMac? You may have to try creating a new iTunes library on the iMac (temporary) and see if it does connect. Sounds like a problem with a large library/server issue. When it didn't work for me, any iTunes app (Mac or windows) with an empty library failed to connect.

Thanks MajorIP4

I created a new user account on the iMac - and loaded only one album to iTunes - still will not connect with iCloud Music Library.

Frustrating...

Having the same issue as everyone else - "Unable to connect to iCloud music library." - in iTunes on OS only. iPad and iPhone work fine.

The reason I am posting is that I read someone else say they were "going through and 'loving' songs (clicking on the little hearts)" when theirs went down. I was doing the same - rating songs and giving hearts, when suddenly everything went grey. I clicked on the little "broken iCloud" icon in the upper right, it did its oscillating lines thing, and then everything came back. So I kept rating and "heart-ing." A few seconds later it did it again - greyed out - "Unable to connect to iCloud music library." This happened several more times - off and on, before I decided to log out and log back in. When I logged back in - all my "apple music" music had disappeared, and iTunes has been unable to connect to my iCloud music library since. Just FYI.

rrugan wrote:

 

Having the same issue as everyone else - "Unable to connect to iCloud music library." - in iTunes on OS only. iPad and iPhone work fine.

 

The reason I am posting is that I read someone else say they were "going through and 'loving' songs (clicking on the little hearts)" when theirs went down. I was doing the same - rating songs and giving hearts, when suddenly everything went grey. I clicked on the little "broken iCloud" icon in the upper right, it did its oscillating lines thing, and then everything came back. So I kept rating and "heart-ing." A few seconds later it did it again - greyed out - "Unable to connect to iCloud music library." This happened several more times - off and on, before I decided to log out and log back in. When I logged back in - all my "apple music" music had disappeared, and iTunes has been unable to connect to my iCloud music library since. Just FYI.

Interesting. I can't remember what exactly I was doing when it went offline, but I don't think is was "heartring" songs. Since my issues late Thursday I have not had any connectivity issues.

SOLVED for me!!!   I just got off the phone with Apple Support.  After two hours I got transferred to a senior representative and she solved it for me.  The problem occurs if you have multiple devices open and you try to stream from multiple devices at the same time.  In my case, I may have accidentally did this and just paused it.  So when I went back to my primary computer I got that error.  Note: A family plan would prevent that problem.  Just make sure you are only in one device at a time when you stream online and that should prevent the problem. 

Okay. So... I did as some of you suggested - quit iTunes and left it off for several hours. 6 hours actually. When I re-launched iTunes again, it reconnected with the iCloud music library within a few seconds and all my "apple music" music and playlists were restored. It has been working correctly for the past hour or so. Fingers crossed.

satchking wrote:

 

SOLVED for me!!!   I just got off the phone with Apple Support.  After two hours I got transferred to a senior representative and she solved it for me.  The problem occurs if you have multiple devices open and you try to stream from multiple devices at the same time.  In my case, I may have accidentally did this and just paused it.  So when I went back to my primary computer I got that error.  Note: A family plan would prevent that problem.  Just make sure you are only in one device at a time when you stream online and that should prevent the problem.

From what I understand, if you have the $15 Family Apple Music subscription (as opposed to the $10 personal) you prevent this problem.  Apparently you can stream to multiple devices even if they are using the same UserID/account.  Family plan just allows for up to X number (I don't know the exact number, 5?) simultaneous devices.

If you want, you can switch to the family plan during the 3 month trial to see if it's worth it.  You can always switch back to individual before you start getting billed at the end of 3 months.

I don't imagine people want to spend $5 more per month just to do multiple devices at once, but this is just an FYI in case you do.

In my case, my wife and I share the same login for music, but I still have to pay for family if we both want to use it at the same time.

Just some feedback from me.

After an entire week and a half of trying everything to get connected to iCloud Music Library, mine has suddenly connected overnight.

I really think that nothing I did had any effect.

In the past week I have, reloaded iTunes, signed in and out of iCloud on all my devices in every combo, changed my ID password, created a fresh iTunes library  on another user ID, connected via VPN, connected via Personal hotspot, rebouted router....etc.etc.etc

I hope it it not an ongoing problem....

How many of the original posters have had this fixed and remain working? I have been using iTunes 12.2 with no issues since it released, but have now been fighting this all afternoon.

Exactly the same thing happened to me.

As I posted further up the thread -- the solution I found was to quit iTunes, let it sit for several hours, then restart iTunes. (Someone had the theory that it had to do with giving the iTunes servers time to reset, but I have no idea if there is any validity in that.) I have found that it is a recurring problem.

Mine ist still not connecting at all...