abradax

Q: Synching Contacts between my iPhone and Desktop duplicates records

Synching contacts listed undere I Cloud between my iPad and PC using Outlook keeps on merging records on my iPad or iPhone. How can I move my Outlook contacts and my favorites in IE to Safari or my Contacts in iPad or iPhone without continually merging and duplicating them?

iPhone 4S, Windows 7, ios 7 on the iphone

Posted on Jul 4, 2015 4:15 PM

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Q: Synching Contacts between my iPhone and Desktop duplicates records

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  • by judysings,

    judysings judysings Jul 6, 2015 2:11 PM in response to abradax
    Community Specialists
    Jul 6, 2015 2:11 PM in response to abradax

    Hey there, abradax - 

    If you are seeing duplicate contacts when using iCloud and Outlook on your iPad and PC, take a look at the resource below for steps to resolve the issue.  I've highlighted the key information here for you.  Click on the article for complete details.

    If you see duplicate contacts after setting up iCloud Contacts - Apple Support
    https://support.apple.com/en-us/HT203565

    Check your settings in iTunes and iCloud

    • iOS: Tap Settings > iCloud on your iOS device. If the Contacts checkbox is selected, then iCloud is set to keep contacts up to date.
    • Windows: Open iCloud for Windows (or iCloud Control Panel). If the "Mail, Contacts, Calendars, and Tasks" checkbox is selected, then iCloud is set to keep contacts up to date.

    If iTunes and iCloud are both set to keep contacts up to date, consider disabling contact syncing in iTunes. Then, only iCloud will update your contacts.

    1. Connect your iOS device to your computer via USB cable.
    2. Locate your device in iTunes, then select the Info tab. 
    3. Deselect Sync Address Book Contacts or Sync Contacts.

    If you want to continue using iTunes to update your contacts, disable iCloud Contacts:

    Windows

    If you want to use iTunes to update your contacts on your PC, you must disable automatic updates between Outlook and iCloud. In iCloud for Windows (or iCloud Control Panel), you can't disable only one service. Disabling contact updates will also disable mail, calendar, and reminders updates with Outlook.

    1. Open iCloud for Windows (or iCloud Control Panel).
    2. Deselect “Mail, Contacts, Calendars, and Tasks,” then click Apply.

     

    Use Outlook 2007 or later

    If you're using Microsoft Outlook and have duplicates contacts, see these Microsoft articles for help:

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    Regards,

    - Judy

     

     

     

     

     

    Take care,

    - Judy