HT201485: If you forgot the answers to your Apple ID security questions
Learn about If you forgot the answers to your Apple ID security questionsQ: So I want to reset my security questions however when I follow the process apple gives, on step #4 it doesn't give me the option t ... So I want to reset my security questions however when I follow the process apple gives, on step #4 it doesn't give me the option to send it to an email. Any fixes more
-
All replies
-
Helpful answers
-
Jul 6, 2015 11:23 PM in response to diazdiazby King_Penguin,That means that you don't have a rescue email address on your account (an alternate email address is different), you need to follow the instructions to contact Support to get them reset.
Contacting Apple about account security : Contact Apple for help with Apple ID account security
If your country isn't on that page then try this form to contact Support : https://www.apple.com/emea/support/itunes/contact.html
When they've been reset you can then add a rescue email address for potential future use : Manage your Apple ID primary, rescue, alternate, and notification email addresses
Or if it's available in your country you could change to 2-step verification : Frequently asked questions about two-step verification for Apple ID