ychirea1

Q: Downloaded something called InKeepr and it is impossible to remove from my Mac, please help. There is nothing out there about this!

I downloaded something by mistake from a site called InKeepr and now I can't get it off of my Mac. I am afraid to go back to the site for help uninstalling it because it is obviously malicious. What is odd is that I can't find anything about this. Please check this out for me. It has infected all of my browsers when I open them it opens to InKeeper browser. Please help. thanks!

MacBook Pro, OS X Yosemite (10.10.3)

Posted on Jun 3, 2015 10:46 AM

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Q: Downloaded something called InKeepr and it is impossible to remove from my Mac, please help. There is nothing out there about this ... more

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  • by J B McCrea Ltd,

    J B McCrea Ltd J B McCrea Ltd Jul 2, 2015 7:25 AM in response to J.Create
    Level 1 (0 points)
    Jul 2, 2015 7:25 AM in response to J.Create

    Worked perfectly - thanks jCreate!

  • by Mstroud66,

    Mstroud66 Mstroud66 Jul 3, 2015 11:06 AM in response to J.Create
    Level 1 (0 points)
    Jul 3, 2015 11:06 AM in response to J.Create

    Once I found "Activity Monitor" this was a piece of cake! Thank you!

  • by gemini52472,

    gemini52472 gemini52472 Jul 4, 2015 9:03 AM in response to ychirea1
    Level 1 (0 points)
    Jul 4, 2015 9:03 AM in response to ychirea1

       1  Start time: 09:52:02 07/04/15

       2 

       3  Revision: 1325

       4 

       5  Model Identifier: MacBookAir6,2

       6  Memory: 4 GB

       7  System Version: OS X 10.9.5 (13F1077)

       8  Kernel Version: Darwin 13.4.0

       9  Time since boot: 8 days 2:20

      10 

      11  Root access: No

      12 

      13  USB

      14 

      15      Fitbit Base Station (Fitbit Inc.)

      16 

      17  DNS: 75.75.75.75

      18 

      19  Diagnostic reports

      20 

      21      2015-06-12 SymDaemon crash

      22      2015-06-13 SymUIAgent crash

      23      2015-06-14 Dock crash

      24      2015-06-27 AppDS crash

      25      2015-07-02 helpd crash

      26 

      27  Kernel log

      28 

      29      Jun 28 10:08:02 SMC::smcHandleInterruptEvent WARNING status=0x0 (0x20 not set) notif=0x0

      30 

      31  System log

      32 

      33      Jul  3 11:54:17 parentalcontrolsd: StartObservingFSEvents [849:] -- *** StartObservingFSEvents started event stream

      34      Jul  3 12:12:28 airportd: _doAutoJoin: Already associated to “HOME-9E42”. Bailing on auto-join.

      35      Jul  3 12:14:31 Symantec Error Reporting: Symantec Error Reporting Daemon: Failed to submit anything.

      36      Jul  3 13:11:43 Symantec Error Reporting: Symantec Error Reporting Daemon: Failed to submit anything.

      37      Jul  3 14:13:11 Symantec Error Reporting: Symantec Error Reporting Daemon: Failed to submit anything.

      38      Jul  3 14:55:55 parentalcontrolsd: StartObservingFSEvents [849:] -- *** StartObservingFSEvents started event stream

      39      Jul  3 15:12:24 Symantec Error Reporting: Symantec Error Reporting Daemon: Failed to submit anything.

      40      Jul  3 16:14:35 Symantec Error Reporting: Symantec Error Reporting Daemon: Failed to submit anything.

      41      Jul  3 17:10:09 Symantec Error Reporting: Symantec Error Reporting Daemon: Failed to submit anything.

      42      Jul  3 18:15:36 Symantec Error Reporting: Symantec Error Reporting Daemon: Failed to submit anything.

      43      Jul  3 18:40:45 airportd: _handleLinkEvent: WiFi is not powered. Resetting state variables.

      44      Jul  3 19:16:22 airportd: _handleLinkEvent: WiFi is not powered. Resetting state variables.

      45      Jul  3 19:37:45 Symantec Error Reporting: Symantec Error Reporting Daemon: Failed to submit anything.

      46      Jul  3 19:40:01 airportd: _handleLinkEvent: WiFi is not powered. Resetting state variables.

      47      Jul  4 06:09:09 airportd: _doAutoJoin: Already associated to “HOME-9E42”. Bailing on auto-join.

      48      Jul  4 06:09:13 airportd: _handleLinkEvent: WiFi is not powered. Resetting state variables.

      49      Jul  4 06:10:44 netbiosd: Unable to start NetBIOS name service:

      50      Jul  4 06:31:27 parentalcontrolsd: StartObservingFSEvents [849:] -- *** StartObservingFSEvents started event stream

      51      Jul  4 07:11:23 Symantec Error Reporting: Symantec Error Reporting Daemon: Failed to submit anything.

      52      Jul  4 08:08:18 Symantec Error Reporting: Symantec Error Reporting Daemon: Failed to submit anything.

      53      Jul  4 08:36:13 Symantec Daemon: Could not send a submission to Symantec because it failed to transmit.

      54      Jul  4 09:10:14 Symantec Error Reporting: Symantec Error Reporting Daemon: Failed to submit anything.

      55      Jul  4 09:25:58 airportd: _handleLinkEvent: WiFi is not powered. Resetting state variables.

      56      Jul  4 09:26:29 com.apple.CrashReporter.ACRRDaemonPlugin: Submission failed with the launch daemon: (null)

      57      Jul  4 09:40:39 airportd: _handleLinkEvent: WiFi is not powered. Resetting state variables.

      58 

      59  launchd log

      60 

      61      Jul  2 03:40:07 com.apple.WebKit.Networking.UUID: Exited with code: 1

      62      Jul  2 03:40:07 com.apple.WebKit.Plugin.64.UUID: Exited with code: 1

      63      Jul  2 04:00:10 com.symantec.errorreporting.periodic: Exited with code: 70

      64      Jul  2 05:03:07 com.symantec.errorreporting.periodic-agent: Exited with code: 70

      65      Jul  2 17:32:43 com.symantec.errorreporting.periodic: Exited with code: 70

      66      Jul  3 07:54:13 com.symantec.errorreporting.periodic-agent: Exited with code: 70

      67      Jul  3 09:01:41 com.symantec.errorreporting.periodic: Exited with code: 70

      68      Jul  3 10:04:38 com.symantec.errorreporting.periodic-agent: Exited with code: 70

      69      Jul  3 11:01:34 com.symantec.errorreporting.periodic: Exited with code: 70

      70      Jul  3 12:14:31 com.symantec.errorreporting.periodic-agent: Exited with code: 70

      71      Jul  3 13:11:43 com.symantec.errorreporting.periodic: Exited with code: 70

      72      Jul  3 14:13:11 com.symantec.errorreporting.periodic-agent: Exited with code: 70

      73      Jul  3 15:12:24 com.symantec.errorreporting.periodic: Exited with code: 70

      74      Jul  3 16:14:35 com.symantec.errorreporting.periodic-agent: Exited with code: 70

      75      Jul  3 17:10:09 com.symantec.errorreporting.periodic: Exited with code: 70

      76      Jul  3 18:15:36 com.symantec.errorreporting.periodic-agent: Exited with code: 70

      77      Jul  3 19:37:45 com.symantec.errorreporting.periodic: Exited with code: 70

      78      Jul  4 06:10:46 com.apple.qtkitserver: Could not terminate job: 3: No such process

      79      Jul  4 06:10:46 com.apple.WebKit.WebContent.UUID: Could not terminate job: 3: No such process

      80      Jul  4 06:10:46 com.apple.WebKit.Networking.UUID: Exited with code: 1

      81      Jul  4 07:11:23 com.symantec.errorreporting.periodic-agent: Exited with code: 70

      82      Jul  4 08:08:18 com.symantec.errorreporting.periodic: Exited with code: 70

      83      Jul  4 08:14:05 com.apple.WebKit.WebContent.UUID: Could not terminate job: 3: No such process

      84      Jul  4 08:14:05 com.apple.WebKit.Networking.UUID: Exited with code: 1

      85      Jul  4 09:10:14 com.symantec.errorreporting.periodic-agent: Exited with code: 70

      86 

      87  Loaded kernel extensions

      88 

      89      com.symantec.kext.SymAPComm (12.7.1f4)

      90      com.symantec.kext.filesecurity (12.7f4)

      91      com.symantec.kext.fw (5.3.1f4)

      92      com.symantec.kext.internetSecurity (5.4f4)

      93      com.symantec.kext.ips (3.10.2f23)

      94      com.symantec.kext.pf (5.7.1f4)

      95 

      96  Agent services loaded

      97 

      98      InstallMac.download

      99      - status: 2

    100      InstallMac.ltvbit

    101      - status: 2

    102      InstallMac.update

    103      com.symantec.errorreporting.periodic-agent

    104      - status: 70

    105      com.symantec.nis.application

    106      com.symantec.uiagent.application

    107 

    108  User login items

    109 

    110      iTunesHelper

    111      - /Applications/iTunes.app/Contents/MacOS/iTunesHelper.app

    112      Fitbit Connect Menubar Helper

    113      - /Applications/Fitbit Connect.app/Contents/MacOS/Fitbit Connect Menubar Helper.app

    114      InKeepr

    115      - /Applications/InKeepr.app

    116 

    117  Safari extensions

    118 

    119      Norton Internet Security

    120      - com.symantec.NortonInternetSecurityBF

    121      Oliverto

    122      - com.oliverto.safari

    123      Omnibar

    124      - com.genieo.safari

    125 

    126  Restricted files: 507

    127 

    128  Contents of /Library/LaunchAgents/com.symantec.errorreporter-periodicagent.plist

    129      - mod date: Jun 21 08:28:39 2014

    130      - size (B): 1346

    131      - checksum: 4114131047

    132 

    133      <?xml version="1.0" encoding="UTF-8"?>

    134      <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

    135      <plist version="1.0">

    136      <dict>

    137       <key>Disabled</key>

    138       <false/>

    139       <key>Label</key>

    140       <string>com.symantec.errorreporting.periodic-agent</string>

    141       <key>Nice</key>

    142       <integer>10</integer>

    143       <key>LowPriorityIO</key>

    144       <true/>

    145       <key>RunAtLoad</key>

    146       <true/>

    147       <key>StartInterval</key>

    148       <integer>86400</integer>

    149       <key>StartCalendarInterval</key>

    150       <array>

    151       <dict>

    152       <key>Minute</key>

    153       <integer>34</integer>

    154       <key>Hour</key>

    155       <integer>16</integer>

    156       <key>Weekday</key>

    157       <integer>5</integer>

    158 

    159      ...and 28 more line(s)

    160 

    161  Contents of /Library/LaunchAgents/com.symantec.nis.application.plist

    162      - mod date: Sep 18 21:14:57 2013

    163      - size (B): 569

    164      - checksum: 4000086316

    165 

    166      <?xml version="1.0" encoding="UTF-8"?>

    167      <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

    168      <plist version="1.0">

    169      <dict>

    170       <key>Label</key>

    171       <string>com.symantec.nis.application</string>

    172       <key>RunAtLoad</key>

    173       <false/>

    174       <key>QueueDirectories</key>

    175       <array>

    176       <string>/Library/Application Support/Symantec/NisLaunch</string>

    177       </array>

    178       <key>ProgramArguments</key>

    179       <array>

    180       <string>/Applications/Symantec Solutions/Norton Internet Security.app/Contents/MacOS/Norton Internet Security</string>

    181       </array>

    182      </dict>

    183      </plist>

    184 

    185  Contents of /Library/LaunchAgents/com.symantec.uiagent.application.plist

    186      - mod date: Jan 16 15:27:39 2013

    187      - size (B): 476

    188      - checksum: 2715641560

    189 

    190      <?xml version="1.0" encoding="UTF-8"?>

    191      <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

    192      <plist version="1.0">

    193      <dict>

    194       <key>KeepAlive</key>

    195       <true/>

    196       <key>Label</key>

    197       <string>com.symantec.uiagent.application</string>

    198       <key>ProgramArguments</key>

    199       <array>

    200       <string>/Library/Application Support/Symantec/SymUIAgent/SymUIAgent.app/Contents/MacOS/SymUIAgent</string>

    201       </array>

    202       <key>RunAtLoad</key>

    203       <true/>

    204      </dict>

    205      </plist>

    206 

    207  Contents of /Library/LaunchDaemons/com.fitbit.galileod.plist

    208      - mod date: Oct 22 04:34:04 2013

    209      - size (B): 1161

    210      - checksum: 333804614

    211 

    212      <?xml version="1.0" encoding="UTF-8"?>

    213      <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

    214      <plist version="1.0">

    215      <dict>

    216       <key>Program</key>

    217       <string>/usr/local/bin/galileod</string>

    218       <key>ProgramArguments</key>

    219       <array>

    220       <string>/usr/local/bin/galileod</string>

    221       </array>

    222       <key>Label</key>

    223       <string>com.fitbit.galileod</string>

    224       <key>UserName</key>

    225       <string>root</string>

    226       <key>GroupName</key>

    227       <string>daemon</string>

    228       <key>InitGroups</key>

    229       <true/>

    230       <key>OnDemand</key>

    231       <false/>

    232       <key>ServiceIPC</key>

    233       <true/>

    234       <key>Sockets</key>

    235       <dict>

    236       <key>UserClients</key>

    237 

    238      ...and 27 more line(s)

    239 

    240  Contents of /Library/LaunchDaemons/com.symantec.deepsight-extractor.plist

    241      - mod date: Jan 24 04:06:24 2013

    242      - size (B): 1097

    243      - checksum: 27990138

    244 

    245      <?xml version="1.0" encoding="UTF-8"?>

    246      <!DOCTYPE plist PUBLIC "-//Apple Computer//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

    247      <plist version="1.0">

    248      <dict>

    249       <key>Disabled</key>

    250       <true/>

    251       <key>Label</key>

    252       <string>com.symantec.deepsight-extractor</string>

    253       <key>OnDemand</key>

    254       <true/>

    255       <key>KeepAlive</key>

    256       <dict>

    257       <key>NetworkState</key>

    258       <true/>

    259       </dict>

    260       <key>RunAtLoad</key>

    261       <true/>

    262       <key>LowPriorityIO</key>

    263       <true/>

    264       <key>Nice</key>

    265       <integer>10</integer>

    266       <key>StandardOutPath</key>

    267       <string>/dev/null</string>

    268       <key>StandardErrorPath</key>

    269       <string>/Library/Application Support/Symantec/DeepSight/errors.log</string>

    270 

    271      ...and 13 more line(s)

    272 

    273  Contents of /Library/LaunchDaemons/com.symantec.errorreporter-periodic.plist

    274      - mod date: Jun 21 08:28:39 2014

    275      - size (B): 1414

    276      - checksum: 3751661724

    277 

    278      <?xml version="1.0" encoding="UTF-8"?>

    279      <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

    280      <plist version="1.0">

    281      <dict>

    282       <key>Disabled</key>

    283       <false/>

    284       <key>Label</key>

    285       <string>com.symantec.errorreporting.periodic</string>

    286       <key>Nice</key>

    287       <integer>10</integer>

    288       <key>LowPriorityIO</key>

    289       <true/>

    290       <key>RunAtLoad</key>

    291       <false/>

    292       <key>StartInterval</key>

    293       <integer>43200</integer>

    294       <key>StartCalendarInterval</key>

    295       <array>

    296       <dict>

    297       <key>Minute</key>

    298       <integer>34</integer>

    299       <key>Hour</key>

    300       <integer>12</integer>

    301       <key>Weekday</key>

    302       <integer>5</integer>

    303 

    304      ...and 30 more line(s)

    305 

    306  Contents of /Library/LaunchDaemons/com.symantec.liveupdate.daemon.ondemand.plist

    307      - mod date: Sep 23 03:31:18 2014

    308      - size (B): 783

    309      - checksum: 2394746304

    310 

    311      <?xml version="1.0" encoding="UTF-8"?>

    312      <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

    313      <plist version="1.0">

    314      <dict>

    315       <key>KeepAlive</key>

    316       <false/>

    317       <key>Label</key>

    318       <string>com.symantec.liveupdate.daemon.ondemand</string>

    319       <key>ProgramArguments</key>

    320       <array>

    321       <string>/Library/Application Support/Symantec/LiveUpdate/LiveUpdateDaemon.bundle/Contents/MacOS/LiveUpdateDa emon</string>

    322       </array>

    323       <key>TimeOut</key>

    324       <integer>15</integer>

    325       <key>Sockets</key>

    326       <dict>

    327       <key>DaemonSocket</key>

    328       <dict>

    329       <key>SockPathMode</key>

    330       <integer>49663</integer>

    331       <key>SockPathName</key>

    332       <string>/private/tmp/com.symantec.liveupdate.daemonport</string>

    333       </dict>

    334       </dict>

    335       <key>EnableTransactions</key>

    336 

    337      ...and 3 more line(s)

    338 

    339  Contents of /Library/LaunchDaemons/com.symantec.liveupdate.daemon.plist

    340      - mod date: Sep 23 03:31:18 2014

    341      - size (B): 535

    342      - checksum: 4073930787

    343 

    344      <?xml version="1.0" encoding="UTF-8"?>

    345      <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

    346      <plist version="1.0">

    347      <dict>

    348       <key>KeepAlive</key>

    349       <false/>

    350       <key>RunAtLoad</key>

    351       <true/>

    352       <key>Label</key>

    353       <string>com.symantec.liveupdate.daemon</string>

    354       <key>ProgramArguments</key>

    355       <array>

    356       <string>/Library/Application Support/Symantec/LiveUpdate/LUTool</string>

    357       </array>

    358       <key>StartInterval</key>

    359       <integer>7200</integer>

    360       <key>TimeOut</key>

    361       <integer>15</integer>

    362      </dict>

    363      </plist>

    364 

    365  Contents of /Library/LaunchDaemons/com.symantec.nav.migrateqtf.plist

    366      - mod date: Sep 25 18:39:50 2013

    367      - size (B): 601

    368      - checksum: 1567806071

    369 

    370      <?xml version="1.0" encoding="UTF-8"?>

    371      <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

    372      <plist version="1.0">

    373      <dict>

    374              <key>KeepAlive</key>

    375              <false/>

    376              <key>RunAtLoad</key>

    377              <true/>

    378              <key>Label</key>

    379              <string>com.symantec.nav.migrateqtf</string>

    380              <key>ProgramArguments</key>

    381              <array>

    382                      <string>/usr/bin/MigrateQTF</string>

    383              </array>

    384              <key>StartInterval</key>

    385              <integer>300</integer>

    386              <key>TimeOut</key>

    387              <integer>15</integer>

    388      </dict>

    389      </plist>

    390 

    391  Contents of /Library/LaunchDaemons/com.symantec.sharedsettings.plist

    392      - mod date: Sep 19 00:49:47 2014

    393      - size (B): 495

    394      - checksum: 2142494329

    395 

    396      <?xml version="1.0" encoding="UTF-8"?>

    397      <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

    398      <plist version="1.0">

    399      <dict>

    400       <key>KeepAlive</key>

    401       <false/>

    402       <key>Label</key>

    403       <string>com.symantec.sharedsettings</string>

    404       <key>MachServices</key>

    405       <dict>

    406       <key>com.symantec.sharedsettings</key>

    407       <true/>

    408       </dict>

    409       <key>Program</key>

    410       <string>/Library/PrivateFrameworks/SymSharedSettings.framework/Tools/SymSharedS ettingsd</string>

    411      </dict>

    412      </plist>

    413 

    414  Contents of /Library/LaunchDaemons/com.symantec.symdaemon.plist

    415      - mod date: Sep 17 02:12:08 2014

    416      - size (B): 550

    417      - checksum: 513030552

    418 

    419      <?xml version="1.0" encoding="UTF-8"?>

    420      <!DOCTYPE plist PUBLIC "-//Apple Computer//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

    421      <plist version="1.0">

    422      <dict>

    423       <key>Label</key>

    424       <string>com.symantec.symdaemon</string>

    425       <key>OnDemand</key>

    426       <false/>

    427       <key>KeepAlive</key>

    428       <dict>

    429       <key>SuccessfulExit</key>

    430       <false/>

    431       </dict>

    432       <key>RunAtLoad</key>

    433       <true/>

    434       <key>ProgramArguments</key>

    435       <array>

    436       <string>/Library/Application Support/Symantec/Daemon/SymDaemon.bundle/Contents/MacOS/SymDaemon</string>

    437       </array>

    438      </dict>

    439      </plist>

    440 

    441  Contents of Library/LaunchAgents/InstallMac.download.plist

    442      - mod date: Jun 26 07:40:54 2015

    443      - size (B): 837

    444      - checksum: 3000687947

    445 

    446      <?xml version="1.0" encoding="UTF-8"?>

    447      <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

    448      <plist version="1.0">

    449      <dict>

    450       <key>Label</key>

    451       <string>InstallMac.download</string>

    452       <key>ProgramArguments</key>

    453       <array>

    454       <string>/Users/USER/Library/Application Support/InstallMac/InstallMac.app/Contents/MacOS/AppDS</string>

    455       <string>-trigger</string>

    456       <string>download</string>

    457       <string>-isDev</string>

    458       <string>0</string>

    459       <string>-installVersion</string>

    460       <string>18324</string>

    461       <string>-firstAppId</string>

    462       <string>1431332764335608</string>

    463       <string>-identity</string>

    464       <string>InstallMac</string>

    465       </array>

    466       <key>WatchPaths</key>

    467       <array>

    468       <string>/Users/USER/Downloads</string>

    469       </array>

    470       <key>isAllowToSuggest</key>

    471 

    472      ...and 3 more line(s)

    473 

    474  Contents of Library/LaunchAgents/InstallMac.ltvbit.plist

    475      - mod date: Jun 26 07:40:54 2015

    476      - size (B): 826

    477      - checksum: 1810381905

    478 

    479      <?xml version="1.0" encoding="UTF-8"?>

    480      <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

    481      <plist version="1.0">

    482      <dict>

    483       <key>Label</key>

    484       <string>InstallMac.ltvbit</string>

    485       <key>ProgramArguments</key>

    486       <array>

    487       <string>/Users/USER/Library/Application Support/InstallMac/InstallMac.app/Contents/MacOS/AppDS</string>

    488       <string>-trigger</string>

    489       <string>ltvbit</string>

    490       <string>-isDev</string>

    491       <string>0</string>

    492       <string>-installVersion</string>

    493       <string>18324</string>

    494       <string>-firstAppId</string>

    495       <string>1431332764335608</string>

    496       <string>-identity</string>

    497       <string>InstallMac</string>

    498       </array>

    499       <key>StartCalendarInterval</key>

    500       <dict>

    501       <key>Hour</key>

    502       <integer>4</integer>

    503       <key>Minute</key>

    504 

    505      ...and 4 more line(s)

    506 

    507  Contents of Library/LaunchAgents/InstallMac.update.plist

    508      - mod date: Jun 26 07:40:55 2015

    509      - size (B): 857

    510      - checksum: 1838467049

    511 

    512      <?xml version="1.0" encoding="UTF-8"?>

    513      <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

    514      <plist version="1.0">

    515      <dict>

    516       <key>Label</key>

    517       <string>InstallMac.update</string>

    518       <key>ProgramArguments</key>

    519       <array>

    520       <string>/Users/USER/Library/Application Support/InstallMac/InstallMac.app/Contents/MacOS/AppDS</string>

    521       <string>-trigger</string>

    522       <string>update</string>

    523       <string>-isDev</string>

    524       <string>0</string>

    525       <string>-installVersion</string>

    526       <string>18324</string>

    527       <string>-firstAppId</string>

    528       <string>1431332764335608</string>

    529       <string>-identity</string>

    530       <string>InstallMac</string>

    531       </array>

    532       <key>RunAtLoad</key>

    533       <true/>

    534       <key>StartCalendarInterval</key>

    535       <dict>

    536       <key>Hour</key>

    537 

    538      ...and 6 more line(s)

    539 

    540  Extensions

    541 

    542      /Library/Extensions/FileSecurity.kext

    543      - com.symantec.kext.filesecurity

    544      /Library/Extensions/SymAPComm.kext

    545      - com.symantec.kext.SymAPComm

    546      /Library/Extensions/SymFirewall.kext

    547      - com.symantec.kext.fw

    548      /Library/Extensions/SymIPS.kext

    549      - com.symantec.kext.ips

    550      /Library/Extensions/SymInternetSecurity.kext

    551      - com.symantec.kext.internetSecurity

    552      /Library/Extensions/SymPersonalFirewall.kext

    553      - com.symantec.kext.pf

    554 

    555  Applications

    556 

    557      /Applications/Big Fish Launcher Installer.app

    558      - com.BigFishGames.F7315T2L1

    559      /Applications/Brickshooter Egypt.app

    560      - com.playrix.Brickshooter_Egypt

    561      /Applications/Fishdom Harvest Splash.app

    562      - com.playrix.Fishdom_Harvest_Splash

    563      /Applications/InstallMac/Reset Search.app

    564      - com.dshovev.AppDS

    565      /Applications/Island Tribe 4.app

    566      - com.BigFishGames.F7484T2L1

    567      /Applications/Supermarket Management 2.app

    568      - com.BigFishGames.F6267T2L1

    569      /Applications/Symantec Solutions/LiveUpdate.app

    570      - com.symantec.LiveUpdateApplication

    571      /Applications/Symantec Solutions/Norton AntiVirus.app

    572      - com.symantec.nortonantivirus

    573      /Applications/Symantec Solutions/Norton Firewall.app

    574      - com.symantec.nortonfirewall

    575      /Applications/Symantec Solutions/Norton Identity.app

    576      - com.symantec.nortonconfidential

    577      /Applications/Symantec Solutions/Norton Internet Security.app

    578      - com.symantec.nis.launcher

    579      /Applications/Symantec Solutions/Symantec Uninstaller.app

    580      - com.symantec.uninstaller

    581      /Applications/World of Zellians.app

    582      - com.BigFishGames.F5225T2L1

    583      /Library/Application Support/Symantec/Assistants/Symantec Setup Assistant.app

    584      - com.symantec.setupassist.app

    585      /Library/Application Support/Symantec/SymUIAgent/SymUIAgent.app

    586      - com.symantec.uiagent.application

    587      /Library/Printers/hp/Fax/fax.backend

    588      - com.hp.fax

    589      /Library/Printers/hp/Fax/rastertofax.filter

    590      - com.hp.rastertofax

    591      /Library/Printers/hp/cups/filters/commandtohp.filter

    592      - com.hp.print.cups.filter.commandtohp

    593      /Library/Printers/hp/cups/filters/pdftopdf.filter

    594      - com.hp.print.cups.filter.pdftopdf

    595      /Library/Printers/hp/cups/tools/autosetup.tool

    596      - com.hp.print.autosetup

    597      /Users/USER/Library/Application Support/InstallMac/InstallMac.app

    598      - com.dshovev.AppDS

    599 

    600  PrefPane

    601 

    602      /Library/PreferencePanes/Flash Player.prefPane

    603      - com.adobe.flashplayerpreferences

    604      /Library/PreferencePanes/SymantecQuickMenu.prefPane

    605      - com.symantec.quickmenu.prefpane

    606 

    607  Bundles

    608 

    609      /Library/Internet Plug-Ins/Flash Player.plugin

    610      - com.macromedia.Flash Player.plugin

    611      /Library/Internet Plug-Ins/NortonInternetSecurityBF.plugin

    612      - com.symantec.NortonInternetSecurityBF

    613 

    614  Library paths

    615 

    616      /Library/Application Support/Symantec/LiveUpdate/LUMicroDefs2.dylib

    617      /Library/Application Support/Symantec/LiveUpdate/LUMicroDefs25.dylib

    618      /Library/Application Support/Symantec/WebFraud/libshastacomm.dylib

    619      /Library/Application Support/Symantec/WebFraud/libsymwebfraudutils.dylib

    620      /Library/PrivateFrameworks/SymLicensing.framework/Versions/A/Resources/LMUI.dyl ib

    621      /usr/local/lib/libecomlodr.dylib

    622      /usr/local/ssl/lib/libcrypto.1.0.0.dylib

    623      /usr/local/ssl/lib/libssl.1.0.0.dylib

    624 

    625  Installations

    626 

    627      SymantecSharedComponents.English: 6/25/15, 5:13 AM

    628      SymLicensing.English: 6/25/15, 5:13 AM

    629      SymLicensing: 6/25/15, 5:13 AM

    630      Adobe Flash Player: 6/24/15, 5:42 AM

    631      Adobe Flash Player: 5/30/15, 8:28 PM

    632 

    633  Elapsed time (sec): 191

  • by Linc Davis,

    Linc Davis Linc Davis Jul 4, 2015 12:06 PM in response to gemini52472
    Level 10 (208,000 points)
    Applications
    Jul 4, 2015 12:06 PM in response to gemini52472

    Referring to the instructions I posted earlier in this thread, in your case "something" is "InstallMac," and the name of the application you have to delete is "InKeepr." You have two Safari extensions, both of which are malicious.

     

    Besides the malware, you installed the worthless Symantec "anti-virus" product.

    Remove the Norton/Symantec product by following these instructions. If you have a different version of the product, the procedure may be different.

    Back up all data before making any changes. Never install any commercial "anti-virus" product again.

  • by itchy95,

    itchy95 itchy95 Jul 5, 2015 3:33 PM in response to J.Create
    Level 1 (0 points)
    Jul 5, 2015 3:33 PM in response to J.Create

    Thank you!!!!!

  • by taboyd28,

    taboyd28 taboyd28 Jul 6, 2015 6:22 PM in response to J.Create
    Level 1 (0 points)
    Jul 6, 2015 6:22 PM in response to J.Create

    Thank you for your response regarding InKeepr. I agree with ychirea1. Your answer was simple, easy to understand (not always true from apple), DEAD ON RIGHT and it worked! Thanks for sending me to disk utilities and helping me getting rid of Inkeepr once and for all.  You are brilliant, J. Create.

  • by Turk59,

    Turk59 Turk59 Jul 7, 2015 4:12 AM in response to taboyd28
    Level 1 (0 points)
    Jul 7, 2015 4:12 AM in response to taboyd28

    I made the mistake of installing this shady application too. Go to disk utilities and open activity monitor. Within 30 seconds under the tab "cpu" you should see innkeepr pop up in the queue. Click on it then select quit. Once done open applications in finder and choose move to trash for the innkeeper application. Empty trash and rid the village of the wretched beast that is innkeeper.


    Tried this no luck.


    Go to adwaremedic.com and download the excellent free program Adware Medic. Install and run it. It has recently been updated to recognize Inkeepr.

     

    No luck


    Found it in under energy under activity monitor, thought i got it no luck.


    No luck


       1  Start time: 09:52:02 07/04/15

       2

       3  Revision: 1325

       4

       5  Model Identifier: MacBookAir6,2

       6  Memory: 4 GB

       7  System Version: OS X 10.9.5 (13F1077)

       8  Kernel Version: Darwin 13.4.0

       9  Time since boot: 8 days 2:20

      10

      11  Root access: No

      12

      13  USB

      14

      15      Fitbit Base Station (Fitbit Inc.)

      16

      17  DNS: 75.75.75.75

      18

      19  Diagnostic reports

      20

      21      2015-06-12 SymDaemon crash

      22      2015-06-13 SymUIAgent crash

      23      2015-06-14 Dock crash

      24      2015-06-27 AppDS crash

      25      2015-07-02 helpd crash

      26

      27  Kernel log

      28

      29      Jun 28 10:08:02 SMC::smcHandleInterruptEvent WARNING status=0x0 (0x20 not set) notif=0x0

      30

      31  System log

      32

      33      Jul  3 11:54:17 parentalcontrolsd: StartObservingFSEvents [849:] -- *** StartObservingFSEvents started event stream

      34      Jul  3 12:12:28 airportd: _doAutoJoin: Already associated to “HOME-9E42”. Bailing on auto-join.

      35      Jul  3 12:14:31 Symantec Error Reporting: Symantec Error Reporting Daemon: Failed to submit anything.

      36      Jul  3 13:11:43 Symantec Error Reporting: Symantec Error Reporting Daemon: Failed to submit anything.

      37      Jul  3 14:13:11 Symantec Error Reporting: Symantec Error Reporting Daemon: Failed to submit anything.

      38      Jul  3 14:55:55 parentalcontrolsd: StartObservingFSEvents [849:] -- *** StartObservingFSEvents started event stream

      39      Jul  3 15:12:24 Symantec Error Reporting: Symantec Error Reporting Daemon: Failed to submit anything.

      40      Jul  3 16:14:35 Symantec Error Reporting: Symantec Error Reporting Daemon: Failed to submit anything.

      41      Jul  3 17:10:09 Symantec Error Reporting: Symantec Error Reporting Daemon: Failed to submit anything.

      42      Jul  3 18:15:36 Symantec Error Reporting: Symantec Error Reporting Daemon: Failed to submit anything.

      43      Jul  3 18:40:45 airportd: _handleLinkEvent: WiFi is not powered. Resetting state variables.

      44      Jul  3 19:16:22 airportd: _handleLinkEvent: WiFi is not powered. Resetting state variables.

      45      Jul  3 19:37:45 Symantec Error Reporting: Symantec Error Reporting Daemon: Failed to submit anything.

      46      Jul  3 19:40:01 airportd: _handleLinkEvent: WiFi is not powered. Resetting state variables.

      47      Jul  4 06:09:09 airportd: _doAutoJoin: Already associated to “HOME-9E42”. Bailing on auto-join.

      48      Jul  4 06:09:13 airportd: _handleLinkEvent: WiFi is not powered. Resetting state variables.

      49      Jul  4 06:10:44 netbiosd: Unable to start NetBIOS name service:

      50      Jul  4 06:31:27 parentalcontrolsd: StartObservingFSEvents [849:] -- *** StartObservingFSEvents started event stream

      51      Jul  4 07:11:23 Symantec Error Reporting: Symantec Error Reporting Daemon: Failed to submit anything.

      52      Jul  4 08:08:18 Symantec Error Reporting: Symantec Error Reporting Daemon: Failed to submit anything.

      53      Jul  4 08:36:13 Symantec Daemon: Could not send a submission to Symantec because it failed to transmit.

      54      Jul  4 09:10:14 Symantec Error Reporting: Symantec Error Reporting Daemon: Failed to submit anything.

      55      Jul  4 09:25:58 airportd: _handleLinkEvent: WiFi is not powered. Resetting state variables.

      56      Jul  4 09:26:29 com.apple.CrashReporter.ACRRDaemonPlugin: Submission failed with the launch daemon: (null)

      57      Jul  4 09:40:39 airportd: _handleLinkEvent: WiFi is not powered. Resetting state variables.

      58

      59  launchd log

      60

      61      Jul  2 03:40:07 com.apple.WebKit.Networking.UUID: Exited with code: 1

      62      Jul  2 03:40:07 com.apple.WebKit.Plugin.64.UUID: Exited with code: 1

      63      Jul  2 04:00:10 com.symantec.errorreporting.periodic: Exited with code: 70

      64      Jul  2 05:03:07 com.symantec.errorreporting.periodic-agent: Exited with code: 70

      65      Jul  2 17:32:43 com.symantec.errorreporting.periodic: Exited with code: 70

      66      Jul  3 07:54:13 com.symantec.errorreporting.periodic-agent: Exited with code: 70

      67      Jul  3 09:01:41 com.symantec.errorreporting.periodic: Exited with code: 70

      68      Jul  3 10:04:38 com.symantec.errorreporting.periodic-agent: Exited with code: 70

      69      Jul  3 11:01:34 com.symantec.errorreporting.periodic: Exited with code: 70

      70      Jul  3 12:14:31 com.symantec.errorreporting.periodic-agent: Exited with code: 70

      71      Jul  3 13:11:43 com.symantec.errorreporting.periodic: Exited with code: 70

      72      Jul  3 14:13:11 com.symantec.errorreporting.periodic-agent: Exited with code: 70

      73      Jul  3 15:12:24 com.symantec.errorreporting.periodic: Exited with code: 70

      74      Jul  3 16:14:35 com.symantec.errorreporting.periodic-agent: Exited with code: 70

      75      Jul  3 17:10:09 com.symantec.errorreporting.periodic: Exited with code: 70

      76      Jul  3 18:15:36 com.symantec.errorreporting.periodic-agent: Exited with code: 70

      77      Jul  3 19:37:45 com.symantec.errorreporting.periodic: Exited with code: 70

      78      Jul  4 06:10:46 com.apple.qtkitserver: Could not terminate job: 3: No such process

      79      Jul  4 06:10:46 com.apple.WebKit.WebContent.UUID: Could not terminate job: 3: No such process

      80      Jul  4 06:10:46 com.apple.WebKit.Networking.UUID: Exited with code: 1

      81      Jul  4 07:11:23 com.symantec.errorreporting.periodic-agent: Exited with code: 70

      82      Jul  4 08:08:18 com.symantec.errorreporting.periodic: Exited with code: 70

      83      Jul  4 08:14:05 com.apple.WebKit.WebContent.UUID: Could not terminate job: 3: No such process

      84      Jul  4 08:14:05 com.apple.WebKit.Networking.UUID: Exited with code: 1

      85      Jul  4 09:10:14 com.symantec.errorreporting.periodic-agent: Exited with code: 70

      86

      87  Loaded kernel extensions

      88

      89      com.symantec.kext.SymAPComm (12.7.1f4)

      90      com.symantec.kext.filesecurity (12.7f4)

      91      com.symantec.kext.fw (5.3.1f4)

      92      com.symantec.kext.internetSecurity (5.4f4)

      93      com.symantec.kext.ips (3.10.2f23)

      94      com.symantec.kext.pf (5.7.1f4)

      95

      96  Agent services loaded

      97

      98      InstallMac.download

      99      - status: 2

    100      InstallMac.ltvbit

    101      - status: 2

    102      InstallMac.update

    103      com.symantec.errorreporting.periodic-agent

    104      - status: 70

    105      com.symantec.nis.application

    106      com.symantec.uiagent.application

    107

    108  User login items

    109

    110      iTunesHelper

    111      - /Applications/iTunes.app/Contents/MacOS/iTunesHelper.app

    112      Fitbit Connect Menubar Helper

    113      - /Applications/Fitbit Connect.app/Contents/MacOS/Fitbit Connect Menubar Helper.app

    114      InKeepr

    115      - /Applications/InKeepr.app

    116

    117  Safari extensions

    118

    119      Norton Internet Security

    120      - com.symantec.NortonInternetSecurityBF

    121      Oliverto

    122      - com.oliverto.safari

    123      Omnibar

    124      - com.genieo.safari

    125

    126  Restricted files: 507

    127

    128  Contents of /Library/LaunchAgents/com.symantec.errorreporter-periodicagent.plist

    129      - mod date: Jun 21 08:28:39 2014

    130      - size (B): 1346

    131      - checksum: 4114131047

    132

    133      <?xml version="1.0" encoding="UTF-8"?>

    134      <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

    135      <plist version="1.0">

    136      <dict>

    137       <key>Disabled</key>

    138       <false/>

    139       <key>Label</key>

    140       <string>com.symantec.errorreporting.periodic-agent</string>

    141       <key>Nice</key>

    142       <integer>10</integer>

    143       <key>LowPriorityIO</key>

    144       <true/>

    145       <key>RunAtLoad</key>

    146       <true/>

    147       <key>StartInterval</key>

    148       <integer>86400</integer>

    149       <key>StartCalendarInterval</key>

    150       <array>

    151       <dict>

    152       <key>Minute</key>

    153       <integer>34</integer>

    154       <key>Hour</key>

    155       <integer>16</integer>

    156       <key>Weekday</key>

    157       <integer>5</integer>

    158

    159      ...and 28 more line(s)

    160

    161  Contents of /Library/LaunchAgents/com.symantec.nis.application.plist

    162      - mod date: Sep 18 21:14:57 2013

    163      - size (B): 569

    164      - checksum: 4000086316

    165

    166      <?xml version="1.0" encoding="UTF-8"?>

    167      <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

    168      <plist version="1.0">

    169      <dict>

    170       <key>Label</key>

    171       <string>com.symantec.nis.application</string>

    172       <key>RunAtLoad</key>

    173       <false/>

    174       <key>QueueDirectories</key>

    175       <array>

    176       <string>/Library/Application Support/Symantec/NisLaunch</string>

    177       </array>

    178       <key>ProgramArguments</key>

    179       <array>

    180       <string>/Applications/Symantec Solutions/Norton Internet Security.app/Contents/MacOS/Norton Internet Security</string>

    181       </array>

    182      </dict>

    183      </plist>

    184

    185  Contents of /Library/LaunchAgents/com.symantec.uiagent.application.plist

    186      - mod date: Jan 16 15:27:39 2013

    187      - size (B): 476

    188      - checksum: 2715641560

    189

    190      <?xml version="1.0" encoding="UTF-8"?>

    191      <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

    192      <plist version="1.0">

    193      <dict>

    194       <key>KeepAlive</key>

    195       <true/>

    196       <key>Label</key>

    197       <string>com.symantec.uiagent.application</string>

    198       <key>ProgramArguments</key>

    199       <array>

    200       <string>/Library/Application Support/Symantec/SymUIAgent/SymUIAgent.app/Contents/MacOS/SymUIAgent</string>

    201       </array>

    202       <key>RunAtLoad</key>

    203       <true/>

    204      </dict>

    205      </plist>

    206

    207  Contents of /Library/LaunchDaemons/com.fitbit.galileod.plist

    208      - mod date: Oct 22 04:34:04 2013

    209      - size (B): 1161

    210      - checksum: 333804614

    211

    212      <?xml version="1.0" encoding="UTF-8"?>

    213      <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

    214      <plist version="1.0">

    215      <dict>

    216       <key>Program</key>

    217       <string>/usr/local/bin/galileod</string>

    218       <key>ProgramArguments</key>

    219       <array>

    220       <string>/usr/local/bin/galileod</string>

    221       </array>

    222       <key>Label</key>

    223       <string>com.fitbit.galileod</string>

    224       <key>UserName</key>

    225       <string>root</string>

    226       <key>GroupName</key>

    227       <string>daemon</string>

    228       <key>InitGroups</key>

    229       <true/>

    230       <key>OnDemand</key>

    231       <false/>

    232       <key>ServiceIPC</key>

    233       <true/>

    234       <key>Sockets</key>

    235       <dict>

    236       <key>UserClients</key>

    237

    238      ...and 27 more line(s)

    239

    240  Contents of /Library/LaunchDaemons/com.symantec.deepsight-extractor.plist

    241      - mod date: Jan 24 04:06:24 2013

    242      - size (B): 1097

    243      - checksum: 27990138

    244

    245      <?xml version="1.0" encoding="UTF-8"?>

    246      <!DOCTYPE plist PUBLIC "-//Apple Computer//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

    247      <plist version="1.0">

    248      <dict>

    249       <key>Disabled</key>

    250       <true/>

    251       <key>Label</key>

    252       <string>com.symantec.deepsight-extractor</string>

    253       <key>OnDemand</key>

    254       <true/>

    255       <key>KeepAlive</key>

    256       <dict>

    257       <key>NetworkState</key>

    258       <true/>

    259       </dict>

    260       <key>RunAtLoad</key>

    261       <true/>

    262       <key>LowPriorityIO</key>

    263       <true/>

    264       <key>Nice</key>

    265       <integer>10</integer>

    266       <key>StandardOutPath</key>

    267       <string>/dev/null</string>

    268       <key>StandardErrorPath</key>

    269       <string>/Library/Application Support/Symantec/DeepSight/errors.log</string>

    270

    271      ...and 13 more line(s)

    272

    273  Contents of /Library/LaunchDaemons/com.symantec.errorreporter-periodic.plist

    274      - mod date: Jun 21 08:28:39 2014

    275      - size (B): 1414

    276      - checksum: 3751661724

    277

    278      <?xml version="1.0" encoding="UTF-8"?>

    279      <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

    280      <plist version="1.0">

    281      <dict>

    282       <key>Disabled</key>

    283       <false/>

    284       <key>Label</key>

    285       <string>com.symantec.errorreporting.periodic</string>

    286       <key>Nice</key>

    287       <integer>10</integer>

    288       <key>LowPriorityIO</key>

    289       <true/>

    290       <key>RunAtLoad</key>

    291       <false/>

    292       <key>StartInterval</key>

    293       <integer>43200</integer>

    294       <key>StartCalendarInterval</key>

    295       <array>

    296       <dict>

    297       <key>Minute</key>

    298       <integer>34</integer>

    299       <key>Hour</key>

    300       <integer>12</integer>

    301       <key>Weekday</key>

    302       <integer>5</integer>

    303

    304      ...and 30 more line(s)

    305

    306  Contents of /Library/LaunchDaemons/com.symantec.liveupdate.daemon.ondemand.plist

    307      - mod date: Sep 23 03:31:18 2014

    308      - size (B): 783

    309      - checksum: 2394746304

    310

    311      <?xml version="1.0" encoding="UTF-8"?>

    312      <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

    313      <plist version="1.0">

    314      <dict>

    315       <key>KeepAlive</key>

    316       <false/>

    317       <key>Label</key>

    318       <string>com.symantec.liveupdate.daemon.ondemand</string>

    319       <key>ProgramArguments</key>

    320       <array>

    321       <string>/Library/Application Support/Symantec/LiveUpdate/LiveUpdateDaemon.bundle/Contents/MacOS/LiveUpdateDa emon</string>

    322       </array>

    323       <key>TimeOut</key>

    324       <integer>15</integer>

    325       <key>Sockets</key>

    326       <dict>

    327       <key>DaemonSocket</key>

    328       <dict>

    329       <key>SockPathMode</key>

    330       <integer>49663</integer>

    331       <key>SockPathName</key>

    332       <string>/private/tmp/com.symantec.liveupdate.daemonport</string>

    333       </dict>

    334       </dict>

    335       <key>EnableTransactions</key>

    336

    337      ...and 3 more line(s)

    338

    339  Contents of /Library/LaunchDaemons/com.symantec.liveupdate.daemon.plist

    340      - mod date: Sep 23 03:31:18 2014

    341      - size (B): 535

    342      - checksum: 4073930787

    343

    344      <?xml version="1.0" encoding="UTF-8"?>

    345      <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

    346      <plist version="1.0">

    347      <dict>

    348       <key>KeepAlive</key>

    349       <false/>

    350       <key>RunAtLoad</key>

    351       <true/>

    352       <key>Label</key>

    353       <string>com.symantec.liveupdate.daemon</string>

    354       <key>ProgramArguments</key>

    355       <array>

    356       <string>/Library/Application Support/Symantec/LiveUpdate/LUTool</string>

    357       </array>

    358       <key>StartInterval</key>

    359       <integer>7200</integer>

    360       <key>TimeOut</key>

    361       <integer>15</integer>

    362      </dict>

    363      </plist>

    364

    365  Contents of /Library/LaunchDaemons/com.symantec.nav.migrateqtf.plist

    366      - mod date: Sep 25 18:39:50 2013

    367      - size (B): 601

    368      - checksum: 1567806071

    369

    370      <?xml version="1.0" encoding="UTF-8"?>

    371      <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

    372      <plist version="1.0">

    373      <dict>

    374              <key>KeepAlive</key>

    375              <false/>

    376              <key>RunAtLoad</key>

    377              <true/>

    378              <key>Label</key>

    379              <string>com.symantec.nav.migrateqtf</string>

    380              <key>ProgramArguments</key>

    381              <array>

    382                      <string>/usr/bin/MigrateQTF</string>

    383              </array>

    384              <key>StartInterval</key>

    385              <integer>300</integer>

    386              <key>TimeOut</key>

    387              <integer>15</integer>

    388      </dict>

    389      </plist>

    390

    391  Contents of /Library/LaunchDaemons/com.symantec.sharedsettings.plist

    392      - mod date: Sep 19 00:49:47 2014

    393      - size (B): 495

    394      - checksum: 2142494329

    395

    396      <?xml version="1.0" encoding="UTF-8"?>

    397      <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

    398      <plist version="1.0">

    399      <dict>

    400       <key>KeepAlive</key>

    401       <false/>

    402       <key>Label</key>

    403       <string>com.symantec.sharedsettings</string>

    404       <key>MachServices</key>

    405       <dict>

    406       <key>com.symantec.sharedsettings</key>

    407       <true/>

    408       </dict>

    409       <key>Program</key>

    410       <string>/Library/PrivateFrameworks/SymSharedSettings.framework/Tools/SymSharedS ettingsd</string>

    411      </dict>

    412      </plist>

    413

    414  Contents of /Library/LaunchDaemons/com.symantec.symdaemon.plist

    415      - mod date: Sep 17 02:12:08 2014

    416      - size (B): 550

    417      - checksum: 513030552

    418

    419      <?xml version="1.0" encoding="UTF-8"?>

    420      <!DOCTYPE plist PUBLIC "-//Apple Computer//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

    421      <plist version="1.0">

    422      <dict>

    423       <key>Label</key>

    424       <string>com.symantec.symdaemon</string>

    425       <key>OnDemand</key>

    426       <false/>

    427       <key>KeepAlive</key>

    428       <dict>

    429       <key>SuccessfulExit</key>

    430       <false/>

    431       </dict>

    432       <key>RunAtLoad</key>

    433       <true/>

    434       <key>ProgramArguments</key>

    435       <array>

    436       <string>/Library/Application Support/Symantec/Daemon/SymDaemon.bundle/Contents/MacOS/SymDaemon</string>

    437       </array>

    438      </dict>

    439      </plist>

    440

    441  Contents of Library/LaunchAgents/InstallMac.download.plist

    442      - mod date: Jun 26 07:40:54 2015

    443      - size (B): 837

    444      - checksum: 3000687947

    445

    446      <?xml version="1.0" encoding="UTF-8"?>

    447      <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

    448      <plist version="1.0">

    449      <dict>

    450       <key>Label</key>

    451       <string>InstallMac.download</string>

    452       <key>ProgramArguments</key>

    453       <array>

    454       <string>/Users/USER/Library/Application Support/InstallMac/InstallMac.app/Contents/MacOS/AppDS</string>

    455       <string>-trigger</string>

    456       <string>download</string>

    457       <string>-isDev</string>

    458       <string>0</string>

    459       <string>-installVersion</string>

    460       <string>18324</string>

    461       <string>-firstAppId</string>

    462       <string>1431332764335608</string>

    463       <string>-identity</string>

    464       <string>InstallMac</string>

    465       </array>

    466       <key>WatchPaths</key>

    467       <array>

    468       <string>/Users/USER/Downloads</string>

    469       </array>

    470       <key>isAllowToSuggest</key>

    471

    472      ...and 3 more line(s)

    473

    474  Contents of Library/LaunchAgents/InstallMac.ltvbit.plist

    475      - mod date: Jun 26 07:40:54 2015

    476      - size (B): 826

    477      - checksum: 1810381905

    478

    479      <?xml version="1.0" encoding="UTF-8"?>

    480      <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

    481      <plist version="1.0">

    482      <dict>

    483       <key>Label</key>

    484       <string>InstallMac.ltvbit</string>

    485       <key>ProgramArguments</key>

    486       <array>

    487       <string>/Users/USER/Library/Application Support/InstallMac/InstallMac.app/Contents/MacOS/AppDS</string>

    488       <string>-trigger</string>

    489       <string>ltvbit</string>

    490       <string>-isDev</string>

    491       <string>0</string>

    492       <string>-installVersion</string>

    493       <string>18324</string>

    494       <string>-firstAppId</string>

    495       <string>1431332764335608</string>

    496       <string>-identity</string>

    497       <string>InstallMac</string>

    498       </array>

    499       <key>StartCalendarInterval</key>

    500       <dict>

    501       <key>Hour</key>

    502       <integer>4</integer>

    503       <key>Minute</key>

    504

    505      ...and 4 more line(s)

    506

    507  Contents of Library/LaunchAgents/InstallMac.update.plist

    508      - mod date: Jun 26 07:40:55 2015

    509      - size (B): 857

    510      - checksum: 1838467049

    511

    512      <?xml version="1.0" encoding="UTF-8"?>

    513      <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

    514      <plist version="1.0">

    515      <dict>

    516       <key>Label</key>

    517       <string>InstallMac.update</string>

    518       <key>ProgramArguments</key>

    519       <array>

    520       <string>/Users/USER/Library/Application Support/InstallMac/InstallMac.app/Contents/MacOS/AppDS</string>

    521       <string>-trigger</string>

    522       <string>update</string>

    523       <string>-isDev</string>

    524       <string>0</string>

    525       <string>-installVersion</string>

    526       <string>18324</string>

    527       <string>-firstAppId</string>

    528       <string>1431332764335608</string>

    529       <string>-identity</string>

    530       <string>InstallMac</string>

    531       </array>

    532       <key>RunAtLoad</key>

    533       <true/>

    534       <key>StartCalendarInterval</key>

    535       <dict>

    536       <key>Hour</key>

    537

    538      ...and 6 more line(s)

    539

    540  Extensions

    541

    542      /Library/Extensions/FileSecurity.kext

    543      - com.symantec.kext.filesecurity

    544      /Library/Extensions/SymAPComm.kext

    545      - com.symantec.kext.SymAPComm

    546      /Library/Extensions/SymFirewall.kext

    547      - com.symantec.kext.fw

    548      /Library/Extensions/SymIPS.kext

    549      - com.symantec.kext.ips

    550      /Library/Extensions/SymInternetSecurity.kext

    551      - com.symantec.kext.internetSecurity

    552      /Library/Extensions/SymPersonalFirewall.kext

    553      - com.symantec.kext.pf

    554

    555  Applications

    556

    557      /Applications/Big Fish Launcher Installer.app

    558      - com.BigFishGames.F7315T2L1

    559      /Applications/Brickshooter Egypt.app

    560      - com.playrix.Brickshooter_Egypt

    561      /Applications/Fishdom Harvest Splash.app

    562      - com.playrix.Fishdom_Harvest_Splash

    563      /Applications/InstallMac/Reset Search.app

    564      - com.dshovev.AppDS

    565      /Applications/Island Tribe 4.app

    566      - com.BigFishGames.F7484T2L1

    567      /Applications/Supermarket Management 2.app

    568      - com.BigFishGames.F6267T2L1

    569      /Applications/Symantec Solutions/LiveUpdate.app

    570      - com.symantec.LiveUpdateApplication

    571      /Applications/Symantec Solutions/Norton AntiVirus.app

    572      - com.symantec.nortonantivirus

    573      /Applications/Symantec Solutions/Norton Firewall.app

    574      - com.symantec.nortonfirewall

    575      /Applications/Symantec Solutions/Norton Identity.app

    576      - com.symantec.nortonconfidential

    577      /Applications/Symantec Solutions/Norton Internet Security.app

    578      - com.symantec.nis.launcher

    579      /Applications/Symantec Solutions/Symantec Uninstaller.app

    580      - com.symantec.uninstaller

    581      /Applications/World of Zellians.app

    582      - com.BigFishGames.F5225T2L1

    583      /Library/Application Support/Symantec/Assistants/Symantec Setup Assistant.app

    584      - com.symantec.setupassist.app

    585      /Library/Application Support/Symantec/SymUIAgent/SymUIAgent.app

    586      - com.symantec.uiagent.application

    587      /Library/Printers/hp/Fax/fax.backend

    588      - com.hp.fax

    589      /Library/Printers/hp/Fax/rastertofax.filter

    590      - com.hp.rastertofax

    591      /Library/Printers/hp/cups/filters/commandtohp.filter

    592      - com.hp.print.cups.filter.commandtohp

    593      /Library/Printers/hp/cups/filters/pdftopdf.filter

    594      - com.hp.print.cups.filter.pdftopdf

    595      /Library/Printers/hp/cups/tools/autosetup.tool

    596      - com.hp.print.autosetup

    597      /Users/USER/Library/Application Support/InstallMac/InstallMac.app

    598      - com.dshovev.AppDS

    599

    600  PrefPane

    601

    602      /Library/PreferencePanes/Flash Player.prefPane

    603      - com.adobe.flashplayerpreferences

    604      /Library/PreferencePanes/SymantecQuickMenu.prefPane

    605      - com.symantec.quickmenu.prefpane

    606

    607  Bundles

    608

    609      /Library/Internet Plug-Ins/Flash Player.plugin

    610      - com.macromedia.Flash Player.plugin

    611      /Library/Internet Plug-Ins/NortonInternetSecurityBF.plugin

    612      - com.symantec.NortonInternetSecurityBF

    613

    614  Library paths

    615

    616      /Library/Application Support/Symantec/LiveUpdate/LUMicroDefs2.dylib

    617      /Library/Application Support/Symantec/LiveUpdate/LUMicroDefs25.dylib

    618      /Library/Application Support/Symantec/WebFraud/libshastacomm.dylib

    619      /Library/Application Support/Symantec/WebFraud/libsymwebfraudutils.dylib

    620      /Library/PrivateFrameworks/SymLicensing.framework/Versions/A/Resources/LMUI.dyl ib

    621      /usr/local/lib/libecomlodr.dylib

    622      /usr/local/ssl/lib/libcrypto.1.0.0.dylib

    623      /usr/local/ssl/lib/libssl.1.0.0.dylib

    624

    625  Installations

    626

    627      SymantecSharedComponents.English: 6/25/15, 5:13 AM

    628      SymLicensing.English: 6/25/15, 5:13 AM

    629      SymLicensing: 6/25/15, 5:13 AM

    630      Adobe Flash Player: 6/24/15, 5:42 AM

    631      Adobe Flash Player: 5/30/15, 8:28 PM

    632

    633  Elapsed time (sec): 191

     

    I am computer challenged. I would have a better chance of figuring out how to make a maned space trip to Venus than trying this.

     

    Please help an old man.  The only sites I visit are Facebook (likely culprit), CO4x4.org, NWS weather site, and my mail.  I am at wits end because this is bugging the bejeebers out of me.

     

    Thank you in advance.


  • by Turk59,

    Turk59 Turk59 Jul 7, 2015 4:19 AM in response to taboyd28
    Level 1 (0 points)
    Jul 7, 2015 4:19 AM in response to taboyd28

    I made the mistake of installing this shady application too. Go to disk utilities and open activity monitor. Within 30 seconds under the tab "cpu" you should see innkeepr pop up in the queue. Click on it then select quit. Once done open applications in finder and choose move to trash for the innkeeper application. Empty trash and rid the village of the wretched beast that is innkeeper.


    Tried this no luck.


    Go to adwaremedic.com and download the excellent free program Adware Medic. Install and run it. It has recently been updated to recognize Inkeepr.

     

    No luck


    Found it in under energy under activity monitor, thought i got it no luck.


    No luck


       1  Start time: 09:52:02 07/04/15

       2

       3  Revision: 1325

       4

       5  Model Identifier: MacBookAir6,2

       6  Memory: 4 GB

       7  System Version: OS X 10.9.5 (13F1077)

       8  Kernel Version: Darwin 13.4.0

       9  Time since boot: 8 days 2:20

      10

      11  Root access: No

      12

      13  USB

      14

      15      Fitbit Base Station (Fitbit Inc.)

      16

      17  DNS: 75.75.75.75

      18

      19  Diagnostic reports

      20

      21      2015-06-12 SymDaemon crash

      22      2015-06-13 SymUIAgent crash

      23      2015-06-14 Dock crash

      24      2015-06-27 AppDS crash

      25      2015-07-02 helpd crash

      26

      27  Kernel log

      28

      29      Jun 28 10:08:02 SMC::smcHandleInterruptEvent WARNING status=0x0 (0x20 not set) notif=0x0

      30

      31  System log

      32

      33      Jul  3 11:54:17 parentalcontrolsd: StartObservingFSEvents [849:] -- *** StartObservingFSEvents started event stream

      34      Jul  3 12:12:28 airportd: _doAutoJoin: Already associated to “HOME-9E42”. Bailing on auto-join.

      35      Jul  3 12:14:31 Symantec Error Reporting: Symantec Error Reporting Daemon: Failed to submit anything.

      36      Jul  3 13:11:43 Symantec Error Reporting: Symantec Error Reporting Daemon: Failed to submit anything.

      37      Jul  3 14:13:11 Symantec Error Reporting: Symantec Error Reporting Daemon: Failed to submit anything.

      38      Jul  3 14:55:55 parentalcontrolsd: StartObservingFSEvents [849:] -- *** StartObservingFSEvents started event stream

      39      Jul  3 15:12:24 Symantec Error Reporting: Symantec Error Reporting Daemon: Failed to submit anything.

      40      Jul  3 16:14:35 Symantec Error Reporting: Symantec Error Reporting Daemon: Failed to submit anything.

      41      Jul  3 17:10:09 Symantec Error Reporting: Symantec Error Reporting Daemon: Failed to submit anything.

      42      Jul  3 18:15:36 Symantec Error Reporting: Symantec Error Reporting Daemon: Failed to submit anything.

      43      Jul  3 18:40:45 airportd: _handleLinkEvent: WiFi is not powered. Resetting state variables.

      44      Jul  3 19:16:22 airportd: _handleLinkEvent: WiFi is not powered. Resetting state variables.

      45      Jul  3 19:37:45 Symantec Error Reporting: Symantec Error Reporting Daemon: Failed to submit anything.

      46      Jul  3 19:40:01 airportd: _handleLinkEvent: WiFi is not powered. Resetting state variables.

      47      Jul  4 06:09:09 airportd: _doAutoJoin: Already associated to “HOME-9E42”. Bailing on auto-join.

      48      Jul  4 06:09:13 airportd: _handleLinkEvent: WiFi is not powered. Resetting state variables.

      49      Jul  4 06:10:44 netbiosd: Unable to start NetBIOS name service:

      50      Jul  4 06:31:27 parentalcontrolsd: StartObservingFSEvents [849:] -- *** StartObservingFSEvents started event stream

      51      Jul  4 07:11:23 Symantec Error Reporting: Symantec Error Reporting Daemon: Failed to submit anything.

      52      Jul  4 08:08:18 Symantec Error Reporting: Symantec Error Reporting Daemon: Failed to submit anything.

      53      Jul  4 08:36:13 Symantec Daemon: Could not send a submission to Symantec because it failed to transmit.

      54      Jul  4 09:10:14 Symantec Error Reporting: Symantec Error Reporting Daemon: Failed to submit anything.

      55      Jul  4 09:25:58 airportd: _handleLinkEvent: WiFi is not powered. Resetting state variables.

      56      Jul  4 09:26:29 com.apple.CrashReporter.ACRRDaemonPlugin: Submission failed with the launch daemon: (null)

      57      Jul  4 09:40:39 airportd: _handleLinkEvent: WiFi is not powered. Resetting state variables.

      58

      59  launchd log

      60

      61      Jul  2 03:40:07 com.apple.WebKit.Networking.UUID: Exited with code: 1

      62      Jul  2 03:40:07 com.apple.WebKit.Plugin.64.UUID: Exited with code: 1

      63      Jul  2 04:00:10 com.symantec.errorreporting.periodic: Exited with code: 70

      64      Jul  2 05:03:07 com.symantec.errorreporting.periodic-agent: Exited with code: 70

      65      Jul  2 17:32:43 com.symantec.errorreporting.periodic: Exited with code: 70

      66      Jul  3 07:54:13 com.symantec.errorreporting.periodic-agent: Exited with code: 70

      67      Jul  3 09:01:41 com.symantec.errorreporting.periodic: Exited with code: 70

      68      Jul  3 10:04:38 com.symantec.errorreporting.periodic-agent: Exited with code: 70

      69      Jul  3 11:01:34 com.symantec.errorreporting.periodic: Exited with code: 70

      70      Jul  3 12:14:31 com.symantec.errorreporting.periodic-agent: Exited with code: 70

      71      Jul  3 13:11:43 com.symantec.errorreporting.periodic: Exited with code: 70

      72      Jul  3 14:13:11 com.symantec.errorreporting.periodic-agent: Exited with code: 70

      73      Jul  3 15:12:24 com.symantec.errorreporting.periodic: Exited with code: 70

      74      Jul  3 16:14:35 com.symantec.errorreporting.periodic-agent: Exited with code: 70

      75      Jul  3 17:10:09 com.symantec.errorreporting.periodic: Exited with code: 70

      76      Jul  3 18:15:36 com.symantec.errorreporting.periodic-agent: Exited with code: 70

      77      Jul  3 19:37:45 com.symantec.errorreporting.periodic: Exited with code: 70

      78      Jul  4 06:10:46 com.apple.qtkitserver: Could not terminate job: 3: No such process

      79      Jul  4 06:10:46 com.apple.WebKit.WebContent.UUID: Could not terminate job: 3: No such process

      80      Jul  4 06:10:46 com.apple.WebKit.Networking.UUID: Exited with code: 1

      81      Jul  4 07:11:23 com.symantec.errorreporting.periodic-agent: Exited with code: 70

      82      Jul  4 08:08:18 com.symantec.errorreporting.periodic: Exited with code: 70

      83      Jul  4 08:14:05 com.apple.WebKit.WebContent.UUID: Could not terminate job: 3: No such process

      84      Jul  4 08:14:05 com.apple.WebKit.Networking.UUID: Exited with code: 1

      85      Jul  4 09:10:14 com.symantec.errorreporting.periodic-agent: Exited with code: 70

      86

      87  Loaded kernel extensions

      88

      89      com.symantec.kext.SymAPComm (12.7.1f4)

      90      com.symantec.kext.filesecurity (12.7f4)

      91      com.symantec.kext.fw (5.3.1f4)

      92      com.symantec.kext.internetSecurity (5.4f4)

      93      com.symantec.kext.ips (3.10.2f23)

      94      com.symantec.kext.pf (5.7.1f4)

      95

      96  Agent services loaded

      97

      98      InstallMac.download

      99      - status: 2

    100      InstallMac.ltvbit

    101      - status: 2

    102      InstallMac.update

    103      com.symantec.errorreporting.periodic-agent

    104      - status: 70

    105      com.symantec.nis.application

    106      com.symantec.uiagent.application

    107

    108  User login items

    109

    110      iTunesHelper

    111      - /Applications/iTunes.app/Contents/MacOS/iTunesHelper.app

    112      Fitbit Connect Menubar Helper

    113      - /Applications/Fitbit Connect.app/Contents/MacOS/Fitbit Connect Menubar Helper.app

    114      InKeepr

    115      - /Applications/InKeepr.app

    116

    117  Safari extensions

    118

    119      Norton Internet Security

    120      - com.symantec.NortonInternetSecurityBF

    121      Oliverto

    122      - com.oliverto.safari

    123      Omnibar

    124      - com.genieo.safari

    125

    126  Restricted files: 507

    127

    128  Contents of /Library/LaunchAgents/com.symantec.errorreporter-periodicagent.plist

    129      - mod date: Jun 21 08:28:39 2014

    130      - size (B): 1346

    131      - checksum: 4114131047

    132

    133      <?xml version="1.0" encoding="UTF-8"?>

    134      <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

    135      <plist version="1.0">

    136      <dict>

    137       <key>Disabled</key>

    138       <false/>

    139       <key>Label</key>

    140       <string>com.symantec.errorreporting.periodic-agent</string>

    141       <key>Nice</key>

    142       <integer>10</integer>

    143       <key>LowPriorityIO</key>

    144       <true/>

    145       <key>RunAtLoad</key>

    146       <true/>

    147       <key>StartInterval</key>

    148       <integer>86400</integer>

    149       <key>StartCalendarInterval</key>

    150       <array>

    151       <dict>

    152       <key>Minute</key>

    153       <integer>34</integer>

    154       <key>Hour</key>

    155       <integer>16</integer>

    156       <key>Weekday</key>

    157       <integer>5</integer>

    158

    159      ...and 28 more line(s)

    160

    161  Contents of /Library/LaunchAgents/com.symantec.nis.application.plist

    162      - mod date: Sep 18 21:14:57 2013

    163      - size (B): 569

    164      - checksum: 4000086316

    165

    166      <?xml version="1.0" encoding="UTF-8"?>

    167      <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

    168      <plist version="1.0">

    169      <dict>

    170       <key>Label</key>

    171       <string>com.symantec.nis.application</string>

    172       <key>RunAtLoad</key>

    173       <false/>

    174       <key>QueueDirectories</key>

    175       <array>

    176       <string>/Library/Application Support/Symantec/NisLaunch</string>

    177       </array>

    178       <key>ProgramArguments</key>

    179       <array>

    180       <string>/Applications/Symantec Solutions/Norton Internet Security.app/Contents/MacOS/Norton Internet Security</string>

    181       </array>

    182      </dict>

    183      </plist>

    184

    185  Contents of /Library/LaunchAgents/com.symantec.uiagent.application.plist

    186      - mod date: Jan 16 15:27:39 2013

    187      - size (B): 476

    188      - checksum: 2715641560

    189

    190      <?xml version="1.0" encoding="UTF-8"?>

    191      <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

    192      <plist version="1.0">

    193      <dict>

    194       <key>KeepAlive</key>

    195       <true/>

    196       <key>Label</key>

    197       <string>com.symantec.uiagent.application</string>

    198       <key>ProgramArguments</key>

    199       <array>

    200       <string>/Library/Application Support/Symantec/SymUIAgent/SymUIAgent.app/Contents/MacOS/SymUIAgent</string>

    201       </array>

    202       <key>RunAtLoad</key>

    203       <true/>

    204      </dict>

    205      </plist>

    206

    207  Contents of /Library/LaunchDaemons/com.fitbit.galileod.plist

    208      - mod date: Oct 22 04:34:04 2013

    209      - size (B): 1161

    210      - checksum: 333804614

    211

    212      <?xml version="1.0" encoding="UTF-8"?>

    213      <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

    214      <plist version="1.0">

    215      <dict>

    216       <key>Program</key>

    217       <string>/usr/local/bin/galileod</string>

    218       <key>ProgramArguments</key>

    219       <array>

    220       <string>/usr/local/bin/galileod</string>

    221       </array>

    222       <key>Label</key>

    223       <string>com.fitbit.galileod</string>

    224       <key>UserName</key>

    225       <string>root</string>

    226       <key>GroupName</key>

    227       <string>daemon</string>

    228       <key>InitGroups</key>

    229       <true/>

    230       <key>OnDemand</key>

    231       <false/>

    232       <key>ServiceIPC</key>

    233       <true/>

    234       <key>Sockets</key>

    235       <dict>

    236       <key>UserClients</key>

    237

    238      ...and 27 more line(s)

    239

    240  Contents of /Library/LaunchDaemons/com.symantec.deepsight-extractor.plist

    241      - mod date: Jan 24 04:06:24 2013

    242      - size (B): 1097

    243      - checksum: 27990138

    244

    245      <?xml version="1.0" encoding="UTF-8"?>

    246      <!DOCTYPE plist PUBLIC "-//Apple Computer//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

    247      <plist version="1.0">

    248      <dict>

    249       <key>Disabled</key>

    250       <true/>

    251       <key>Label</key>

    252       <string>com.symantec.deepsight-extractor</string>

    253       <key>OnDemand</key>

    254       <true/>

    255       <key>KeepAlive</key>

    256       <dict>

    257       <key>NetworkState</key>

    258       <true/>

    259       </dict>

    260       <key>RunAtLoad</key>

    261       <true/>

    262       <key>LowPriorityIO</key>

    263       <true/>

    264       <key>Nice</key>

    265       <integer>10</integer>

    266       <key>StandardOutPath</key>

    267       <string>/dev/null</string>

    268       <key>StandardErrorPath</key>

    269       <string>/Library/Application Support/Symantec/DeepSight/errors.log</string>

    270

    271      ...and 13 more line(s)

    272

    273  Contents of /Library/LaunchDaemons/com.symantec.errorreporter-periodic.plist

    274      - mod date: Jun 21 08:28:39 2014

    275      - size (B): 1414

    276      - checksum: 3751661724

    277

    278      <?xml version="1.0" encoding="UTF-8"?>

    279      <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

    280      <plist version="1.0">

    281      <dict>

    282       <key>Disabled</key>

    283       <false/>

    284       <key>Label</key>

    285       <string>com.symantec.errorreporting.periodic</string>

    286       <key>Nice</key>

    287       <integer>10</integer>

    288       <key>LowPriorityIO</key>

    289       <true/>

    290       <key>RunAtLoad</key>

    291       <false/>

    292       <key>StartInterval</key>

    293       <integer>43200</integer>

    294       <key>StartCalendarInterval</key>

    295       <array>

    296       <dict>

    297       <key>Minute</key>

    298       <integer>34</integer>

    299       <key>Hour</key>

    300       <integer>12</integer>

    301       <key>Weekday</key>

    302       <integer>5</integer>

    303

    304      ...and 30 more line(s)

    305

    306  Contents of /Library/LaunchDaemons/com.symantec.liveupdate.daemon.ondemand.plist

    307      - mod date: Sep 23 03:31:18 2014

    308      - size (B): 783

    309      - checksum: 2394746304

    310

    311      <?xml version="1.0" encoding="UTF-8"?>

    312      <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

    313      <plist version="1.0">

    314      <dict>

    315       <key>KeepAlive</key>

    316       <false/>

    317       <key>Label</key>

    318       <string>com.symantec.liveupdate.daemon.ondemand</string>

    319       <key>ProgramArguments</key>

    320       <array>

    321       <string>/Library/Application Support/Symantec/LiveUpdate/LiveUpdateDaemon.bundle/Contents/MacOS/LiveUpdateDa emon</string>

    322       </array>

    323       <key>TimeOut</key>

    324       <integer>15</integer>

    325       <key>Sockets</key>

    326       <dict>

    327       <key>DaemonSocket</key>

    328       <dict>

    329       <key>SockPathMode</key>

    330       <integer>49663</integer>

    331       <key>SockPathName</key>

    332       <string>/private/tmp/com.symantec.liveupdate.daemonport</string>

    333       </dict>

    334       </dict>

    335       <key>EnableTransactions</key>

    336

    337      ...and 3 more line(s)

    338

    339  Contents of /Library/LaunchDaemons/com.symantec.liveupdate.daemon.plist

    340      - mod date: Sep 23 03:31:18 2014

    341      - size (B): 535

    342      - checksum: 4073930787

    343

    344      <?xml version="1.0" encoding="UTF-8"?>

    345      <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

    346      <plist version="1.0">

    347      <dict>

    348       <key>KeepAlive</key>

    349       <false/>

    350       <key>RunAtLoad</key>

    351       <true/>

    352       <key>Label</key>

    353       <string>com.symantec.liveupdate.daemon</string>

    354       <key>ProgramArguments</key>

    355       <array>

    356       <string>/Library/Application Support/Symantec/LiveUpdate/LUTool</string>

    357       </array>

    358       <key>StartInterval</key>

    359       <integer>7200</integer>

    360       <key>TimeOut</key>

    361       <integer>15</integer>

    362      </dict>

    363      </plist>

    364

    365  Contents of /Library/LaunchDaemons/com.symantec.nav.migrateqtf.plist

    366      - mod date: Sep 25 18:39:50 2013

    367      - size (B): 601

    368      - checksum: 1567806071

    369

    370      <?xml version="1.0" encoding="UTF-8"?>

    371      <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

    372      <plist version="1.0">

    373      <dict>

    374              <key>KeepAlive</key>

    375              <false/>

    376              <key>RunAtLoad</key>

    377              <true/>

    378              <key>Label</key>

    379              <string>com.symantec.nav.migrateqtf</string>

    380              <key>ProgramArguments</key>

    381              <array>

    382                      <string>/usr/bin/MigrateQTF</string>

    383              </array>

    384              <key>StartInterval</key>

    385              <integer>300</integer>

    386              <key>TimeOut</key>

    387              <integer>15</integer>

    388      </dict>

    389      </plist>

    390

    391  Contents of /Library/LaunchDaemons/com.symantec.sharedsettings.plist

    392      - mod date: Sep 19 00:49:47 2014

    393      - size (B): 495

    394      - checksum: 2142494329

    395

    396      <?xml version="1.0" encoding="UTF-8"?>

    397      <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

    398      <plist version="1.0">

    399      <dict>

    400       <key>KeepAlive</key>

    401       <false/>

    402       <key>Label</key>

    403       <string>com.symantec.sharedsettings</string>

    404       <key>MachServices</key>

    405       <dict>

    406       <key>com.symantec.sharedsettings</key>

    407       <true/>

    408       </dict>

    409       <key>Program</key>

    410       <string>/Library/PrivateFrameworks/SymSharedSettings.framework/Tools/SymSharedS ettingsd</string>

    411      </dict>

    412      </plist>

    413

    414  Contents of /Library/LaunchDaemons/com.symantec.symdaemon.plist

    415      - mod date: Sep 17 02:12:08 2014

    416      - size (B): 550

    417      - checksum: 513030552

    418

    419      <?xml version="1.0" encoding="UTF-8"?>

    420      <!DOCTYPE plist PUBLIC "-//Apple Computer//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

    421      <plist version="1.0">

    422      <dict>

    423       <key>Label</key>

    424       <string>com.symantec.symdaemon</string>

    425       <key>OnDemand</key>

    426       <false/>

    427       <key>KeepAlive</key>

    428       <dict>

    429       <key>SuccessfulExit</key>

    430       <false/>

    431       </dict>

    432       <key>RunAtLoad</key>

    433       <true/>

    434       <key>ProgramArguments</key>

    435       <array>

    436       <string>/Library/Application Support/Symantec/Daemon/SymDaemon.bundle/Contents/MacOS/SymDaemon</string>

    437       </array>

    438      </dict>

    439      </plist>

    440

    441  Contents of Library/LaunchAgents/InstallMac.download.plist

    442      - mod date: Jun 26 07:40:54 2015

    443      - size (B): 837

    444      - checksum: 3000687947

    445

    446      <?xml version="1.0" encoding="UTF-8"?>

    447      <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

    448      <plist version="1.0">

    449      <dict>

    450       <key>Label</key>

    451       <string>InstallMac.download</string>

    452       <key>ProgramArguments</key>

    453       <array>

    454       <string>/Users/USER/Library/Application Support/InstallMac/InstallMac.app/Contents/MacOS/AppDS</string>

    455       <string>-trigger</string>

    456       <string>download</string>

    457       <string>-isDev</string>

    458       <string>0</string>

    459       <string>-installVersion</string>

    460       <string>18324</string>

    461       <string>-firstAppId</string>

    462       <string>1431332764335608</string>

    463       <string>-identity</string>

    464       <string>InstallMac</string>

    465       </array>

    466       <key>WatchPaths</key>

    467       <array>

    468       <string>/Users/USER/Downloads</string>

    469       </array>

    470       <key>isAllowToSuggest</key>

    471

    472      ...and 3 more line(s)

    473

    474  Contents of Library/LaunchAgents/InstallMac.ltvbit.plist

    475      - mod date: Jun 26 07:40:54 2015

    476      - size (B): 826

    477      - checksum: 1810381905

    478

    479      <?xml version="1.0" encoding="UTF-8"?>

    480      <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

    481      <plist version="1.0">

    482      <dict>

    483       <key>Label</key>

    484       <string>InstallMac.ltvbit</string>

    485       <key>ProgramArguments</key>

    486       <array>

    487       <string>/Users/USER/Library/Application Support/InstallMac/InstallMac.app/Contents/MacOS/AppDS</string>

    488       <string>-trigger</string>

    489       <string>ltvbit</string>

    490       <string>-isDev</string>

    491       <string>0</string>

    492       <string>-installVersion</string>

    493       <string>18324</string>

    494       <string>-firstAppId</string>

    495       <string>1431332764335608</string>

    496       <string>-identity</string>

    497       <string>InstallMac</string>

    498       </array>

    499       <key>StartCalendarInterval</key>

    500       <dict>

    501       <key>Hour</key>

    502       <integer>4</integer>

    503       <key>Minute</key>

    504

    505      ...and 4 more line(s)

    506

    507  Contents of Library/LaunchAgents/InstallMac.update.plist

    508      - mod date: Jun 26 07:40:55 2015

    509      - size (B): 857

    510      - checksum: 1838467049

    511

    512      <?xml version="1.0" encoding="UTF-8"?>

    513      <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

    514      <plist version="1.0">

    515      <dict>

    516       <key>Label</key>

    517       <string>InstallMac.update</string>

    518       <key>ProgramArguments</key>

    519       <array>

    520       <string>/Users/USER/Library/Application Support/InstallMac/InstallMac.app/Contents/MacOS/AppDS</string>

    521       <string>-trigger</string>

    522       <string>update</string>

    523       <string>-isDev</string>

    524       <string>0</string>

    525       <string>-installVersion</string>

    526       <string>18324</string>

    527       <string>-firstAppId</string>

    528       <string>1431332764335608</string>

    529       <string>-identity</string>

    530       <string>InstallMac</string>

    531       </array>

    532       <key>RunAtLoad</key>

    533       <true/>

    534       <key>StartCalendarInterval</key>

    535       <dict>

    536       <key>Hour</key>

    537

    538      ...and 6 more line(s)

    539

    540  Extensions

    541

    542      /Library/Extensions/FileSecurity.kext

    543      - com.symantec.kext.filesecurity

    544      /Library/Extensions/SymAPComm.kext

    545      - com.symantec.kext.SymAPComm

    546      /Library/Extensions/SymFirewall.kext

    547      - com.symantec.kext.fw

    548      /Library/Extensions/SymIPS.kext

    549      - com.symantec.kext.ips

    550      /Library/Extensions/SymInternetSecurity.kext

    551      - com.symantec.kext.internetSecurity

    552      /Library/Extensions/SymPersonalFirewall.kext

    553      - com.symantec.kext.pf

    554

    555  Applications

    556

    557      /Applications/Big Fish Launcher Installer.app

    558      - com.BigFishGames.F7315T2L1

    559      /Applications/Brickshooter Egypt.app

    560      - com.playrix.Brickshooter_Egypt

    561      /Applications/Fishdom Harvest Splash.app

    562      - com.playrix.Fishdom_Harvest_Splash

    563      /Applications/InstallMac/Reset Search.app

    564      - com.dshovev.AppDS

    565      /Applications/Island Tribe 4.app

    566      - com.BigFishGames.F7484T2L1

    567      /Applications/Supermarket Management 2.app

    568      - com.BigFishGames.F6267T2L1

    569      /Applications/Symantec Solutions/LiveUpdate.app

    570      - com.symantec.LiveUpdateApplication

    571      /Applications/Symantec Solutions/Norton AntiVirus.app

    572      - com.symantec.nortonantivirus

    573      /Applications/Symantec Solutions/Norton Firewall.app

    574      - com.symantec.nortonfirewall

    575      /Applications/Symantec Solutions/Norton Identity.app

    576      - com.symantec.nortonconfidential

    577      /Applications/Symantec Solutions/Norton Internet Security.app

    578      - com.symantec.nis.launcher

    579      /Applications/Symantec Solutions/Symantec Uninstaller.app

    580      - com.symantec.uninstaller

    581      /Applications/World of Zellians.app

    582      - com.BigFishGames.F5225T2L1

    583      /Library/Application Support/Symantec/Assistants/Symantec Setup Assistant.app

    584      - com.symantec.setupassist.app

    585      /Library/Application Support/Symantec/SymUIAgent/SymUIAgent.app

    586      - com.symantec.uiagent.application

    587      /Library/Printers/hp/Fax/fax.backend

    588      - com.hp.fax

    589      /Library/Printers/hp/Fax/rastertofax.filter

    590      - com.hp.rastertofax

    591      /Library/Printers/hp/cups/filters/commandtohp.filter

    592      - com.hp.print.cups.filter.commandtohp

    593      /Library/Printers/hp/cups/filters/pdftopdf.filter

    594      - com.hp.print.cups.filter.pdftopdf

    595      /Library/Printers/hp/cups/tools/autosetup.tool

    596      - com.hp.print.autosetup

    597      /Users/USER/Library/Application Support/InstallMac/InstallMac.app

    598      - com.dshovev.AppDS

    599

    600  PrefPane

    601

    602      /Library/PreferencePanes/Flash Player.prefPane

    603      - com.adobe.flashplayerpreferences

    604      /Library/PreferencePanes/SymantecQuickMenu.prefPane

    605      - com.symantec.quickmenu.prefpane

    606

    607  Bundles

    608

    609      /Library/Internet Plug-Ins/Flash Player.plugin

    610      - com.macromedia.Flash Player.plugin

    611      /Library/Internet Plug-Ins/NortonInternetSecurityBF.plugin

    612      - com.symantec.NortonInternetSecurityBF

    613

    614  Library paths

    615

    616      /Library/Application Support/Symantec/LiveUpdate/LUMicroDefs2.dylib

    617      /Library/Application Support/Symantec/LiveUpdate/LUMicroDefs25.dylib

    618      /Library/Application Support/Symantec/WebFraud/libshastacomm.dylib

    619      /Library/Application Support/Symantec/WebFraud/libsymwebfraudutils.dylib

    620      /Library/PrivateFrameworks/SymLicensing.framework/Versions/A/Resources/LMUI.dyl ib

    621      /usr/local/lib/libecomlodr.dylib

    622      /usr/local/ssl/lib/libcrypto.1.0.0.dylib

    623      /usr/local/ssl/lib/libssl.1.0.0.dylib

    624

    625  Installations

    626

    627      SymantecSharedComponents.English: 6/25/15, 5:13 AM

    628      SymLicensing.English: 6/25/15, 5:13 AM

    629      SymLicensing: 6/25/15, 5:13 AM

    630      Adobe Flash Player: 6/24/15, 5:42 AM

    631      Adobe Flash Player: 5/30/15, 8:28 PM

    632

    633  Elapsed time (sec): 191

     

    I am computer challenged. I would have a better chance of figuring out how to make a maned space trip to Venus than trying this.

     

    Please help an old man.  The only sites I visit are Facebook (likely culprit), CO4x4.org, NWS weather site, and my mail.  I am at wits end because this is bugging the bejeebers out of me.

     

    Thank you in advance.


  • by Turk59,

    Turk59 Turk59 Jul 7, 2015 4:36 AM in response to taboyd28
    Level 1 (0 points)
    Jul 7, 2015 4:36 AM in response to taboyd28

    I made the mistake of installing this shady application too. Go to disk utilities and open activity monitor. Within 30 seconds under the tab "cpu" you should see innkeepr pop up in the queue. Click on it then select quit. Once done open applications in finder and choose move to trash for the innkeeper application. Empty trash and rid the village of the wretched beast that is innkeeper.


    Tried this no luck.


    Go to adwaremedic.com and download the excellent free program Adware Medic. Install and run it. It has recently been updated to recognize Inkeepr.

     

    No luck


    Found it in under energy under activity monitor, thought i got it no luck.


    No luck


       1  Start time: 09:52:02 07/04/15

       2

       3  Revision: 1325

       4

       5  Model Identifier: MacBookAir6,2

       6  Memory: 4 GB

       7  System Version: OS X 10.9.5 (13F1077)

       8  Kernel Version: Darwin 13.4.0

       9  Time since boot: 8 days 2:20

      10

      11  Root access: No

      12

      13  USB

      14

      15      Fitbit Base Station (Fitbit Inc.)

      16

      17  DNS: 75.75.75.75

      18

      19  Diagnostic reports

      20

      21      2015-06-12 SymDaemon crash

      22      2015-06-13 SymUIAgent crash

      23      2015-06-14 Dock crash

      24      2015-06-27 AppDS crash

      25      2015-07-02 helpd crash

      26

      27  Kernel log

      28

      29      Jun 28 10:08:02 SMC::smcHandleInterruptEvent WARNING status=0x0 (0x20 not set) notif=0x0

      30

      31  System log

      32

      33      Jul  3 11:54:17 parentalcontrolsd: StartObservingFSEvents [849:] -- *** StartObservingFSEvents started event stream

      34      Jul  3 12:12:28 airportd: _doAutoJoin: Already associated to “HOME-9E42”. Bailing on auto-join.

      35      Jul  3 12:14:31 Symantec Error Reporting: Symantec Error Reporting Daemon: Failed to submit anything.

      36      Jul  3 13:11:43 Symantec Error Reporting: Symantec Error Reporting Daemon: Failed to submit anything.

      37      Jul  3 14:13:11 Symantec Error Reporting: Symantec Error Reporting Daemon: Failed to submit anything.

      38      Jul  3 14:55:55 parentalcontrolsd: StartObservingFSEvents [849:] -- *** StartObservingFSEvents started event stream

      39      Jul  3 15:12:24 Symantec Error Reporting: Symantec Error Reporting Daemon: Failed to submit anything.

      40      Jul  3 16:14:35 Symantec Error Reporting: Symantec Error Reporting Daemon: Failed to submit anything.

      41      Jul  3 17:10:09 Symantec Error Reporting: Symantec Error Reporting Daemon: Failed to submit anything.

      42      Jul  3 18:15:36 Symantec Error Reporting: Symantec Error Reporting Daemon: Failed to submit anything.

      43      Jul  3 18:40:45 airportd: _handleLinkEvent: WiFi is not powered. Resetting state variables.

      44      Jul  3 19:16:22 airportd: _handleLinkEvent: WiFi is not powered. Resetting state variables.

      45      Jul  3 19:37:45 Symantec Error Reporting: Symantec Error Reporting Daemon: Failed to submit anything.

      46      Jul  3 19:40:01 airportd: _handleLinkEvent: WiFi is not powered. Resetting state variables.

      47      Jul  4 06:09:09 airportd: _doAutoJoin: Already associated to “HOME-9E42”. Bailing on auto-join.

      48      Jul  4 06:09:13 airportd: _handleLinkEvent: WiFi is not powered. Resetting state variables.

      49      Jul  4 06:10:44 netbiosd: Unable to start NetBIOS name service:

      50      Jul  4 06:31:27 parentalcontrolsd: StartObservingFSEvents [849:] -- *** StartObservingFSEvents started event stream

      51      Jul  4 07:11:23 Symantec Error Reporting: Symantec Error Reporting Daemon: Failed to submit anything.

      52      Jul  4 08:08:18 Symantec Error Reporting: Symantec Error Reporting Daemon: Failed to submit anything.

      53      Jul  4 08:36:13 Symantec Daemon: Could not send a submission to Symantec because it failed to transmit.

      54      Jul  4 09:10:14 Symantec Error Reporting: Symantec Error Reporting Daemon: Failed to submit anything.

      55      Jul  4 09:25:58 airportd: _handleLinkEvent: WiFi is not powered. Resetting state variables.

      56      Jul  4 09:26:29 com.apple.CrashReporter.ACRRDaemonPlugin: Submission failed with the launch daemon: (null)

      57      Jul  4 09:40:39 airportd: _handleLinkEvent: WiFi is not powered. Resetting state variables.

      58

      59  launchd log

      60

      61      Jul  2 03:40:07 com.apple.WebKit.Networking.UUID: Exited with code: 1

      62      Jul  2 03:40:07 com.apple.WebKit.Plugin.64.UUID: Exited with code: 1

      63      Jul  2 04:00:10 com.symantec.errorreporting.periodic: Exited with code: 70

      64      Jul  2 05:03:07 com.symantec.errorreporting.periodic-agent: Exited with code: 70

      65      Jul  2 17:32:43 com.symantec.errorreporting.periodic: Exited with code: 70

      66      Jul  3 07:54:13 com.symantec.errorreporting.periodic-agent: Exited with code: 70

      67      Jul  3 09:01:41 com.symantec.errorreporting.periodic: Exited with code: 70

      68      Jul  3 10:04:38 com.symantec.errorreporting.periodic-agent: Exited with code: 70

      69      Jul  3 11:01:34 com.symantec.errorreporting.periodic: Exited with code: 70

      70      Jul  3 12:14:31 com.symantec.errorreporting.periodic-agent: Exited with code: 70

      71      Jul  3 13:11:43 com.symantec.errorreporting.periodic: Exited with code: 70

      72      Jul  3 14:13:11 com.symantec.errorreporting.periodic-agent: Exited with code: 70

      73      Jul  3 15:12:24 com.symantec.errorreporting.periodic: Exited with code: 70

      74      Jul  3 16:14:35 com.symantec.errorreporting.periodic-agent: Exited with code: 70

      75      Jul  3 17:10:09 com.symantec.errorreporting.periodic: Exited with code: 70

      76      Jul  3 18:15:36 com.symantec.errorreporting.periodic-agent: Exited with code: 70

      77      Jul  3 19:37:45 com.symantec.errorreporting.periodic: Exited with code: 70

      78      Jul  4 06:10:46 com.apple.qtkitserver: Could not terminate job: 3: No such process

      79      Jul  4 06:10:46 com.apple.WebKit.WebContent.UUID: Could not terminate job: 3: No such process

      80      Jul  4 06:10:46 com.apple.WebKit.Networking.UUID: Exited with code: 1

      81      Jul  4 07:11:23 com.symantec.errorreporting.periodic-agent: Exited with code: 70

      82      Jul  4 08:08:18 com.symantec.errorreporting.periodic: Exited with code: 70

      83      Jul  4 08:14:05 com.apple.WebKit.WebContent.UUID: Could not terminate job: 3: No such process

      84      Jul  4 08:14:05 com.apple.WebKit.Networking.UUID: Exited with code: 1

      85      Jul  4 09:10:14 com.symantec.errorreporting.periodic-agent: Exited with code: 70

      86

      87  Loaded kernel extensions

      88

      89      com.symantec.kext.SymAPComm (12.7.1f4)

      90      com.symantec.kext.filesecurity (12.7f4)

      91      com.symantec.kext.fw (5.3.1f4)

      92      com.symantec.kext.internetSecurity (5.4f4)

      93      com.symantec.kext.ips (3.10.2f23)

      94      com.symantec.kext.pf (5.7.1f4)

      95

      96  Agent services loaded

      97

      98      InstallMac.download

      99      - status: 2

    100      InstallMac.ltvbit

    101      - status: 2

    102      InstallMac.update

    103      com.symantec.errorreporting.periodic-agent

    104      - status: 70

    105      com.symantec.nis.application

    106      com.symantec.uiagent.application

    107

    108  User login items

    109

    110      iTunesHelper

    111      - /Applications/iTunes.app/Contents/MacOS/iTunesHelper.app

    112      Fitbit Connect Menubar Helper

    113      - /Applications/Fitbit Connect.app/Contents/MacOS/Fitbit Connect Menubar Helper.app

    114      InKeepr

    115      - /Applications/InKeepr.app

    116

    117  Safari extensions

    118

    119      Norton Internet Security

    120      - com.symantec.NortonInternetSecurityBF

    121      Oliverto

    122      - com.oliverto.safari

    123      Omnibar

    124      - com.genieo.safari

    125

    126  Restricted files: 507

    127

    128  Contents of /Library/LaunchAgents/com.symantec.errorreporter-periodicagent.plist

    129      - mod date: Jun 21 08:28:39 2014

    130      - size (B): 1346

    131      - checksum: 4114131047

    132

    133      <?xml version="1.0" encoding="UTF-8"?>

    134      <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

    135      <plist version="1.0">

    136      <dict>

    137       <key>Disabled</key>

    138       <false/>

    139       <key>Label</key>

    140       <string>com.symantec.errorreporting.periodic-agent</string>

    141       <key>Nice</key>

    142       <integer>10</integer>

    143       <key>LowPriorityIO</key>

    144       <true/>

    145       <key>RunAtLoad</key>

    146       <true/>

    147       <key>StartInterval</key>

    148       <integer>86400</integer>

    149       <key>StartCalendarInterval</key>

    150       <array>

    151       <dict>

    152       <key>Minute</key>

    153       <integer>34</integer>

    154       <key>Hour</key>

    155       <integer>16</integer>

    156       <key>Weekday</key>

    157       <integer>5</integer>

    158

    159      ...and 28 more line(s)

    160

    161  Contents of /Library/LaunchAgents/com.symantec.nis.application.plist

    162      - mod date: Sep 18 21:14:57 2013

    163      - size (B): 569

    164      - checksum: 4000086316

    165

    166      <?xml version="1.0" encoding="UTF-8"?>

    167      <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

    168      <plist version="1.0">

    169      <dict>

    170       <key>Label</key>

    171       <string>com.symantec.nis.application</string>

    172       <key>RunAtLoad</key>

    173       <false/>

    174       <key>QueueDirectories</key>

    175       <array>

    176       <string>/Library/Application Support/Symantec/NisLaunch</string>

    177       </array>

    178       <key>ProgramArguments</key>

    179       <array>

    180       <string>/Applications/Symantec Solutions/Norton Internet Security.app/Contents/MacOS/Norton Internet Security</string>

    181       </array>

    182      </dict>

    183      </plist>

    184

    185  Contents of /Library/LaunchAgents/com.symantec.uiagent.application.plist

    186      - mod date: Jan 16 15:27:39 2013

    187      - size (B): 476

    188      - checksum: 2715641560

    189

    190      <?xml version="1.0" encoding="UTF-8"?>

    191      <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

    192      <plist version="1.0">

    193      <dict>

    194       <key>KeepAlive</key>

    195       <true/>

    196       <key>Label</key>

    197       <string>com.symantec.uiagent.application</string>

    198       <key>ProgramArguments</key>

    199       <array>

    200       <string>/Library/Application Support/Symantec/SymUIAgent/SymUIAgent.app/Contents/MacOS/SymUIAgent</string>

    201       </array>

    202       <key>RunAtLoad</key>

    203       <true/>

    204      </dict>

    205      </plist>

    206

    207  Contents of /Library/LaunchDaemons/com.fitbit.galileod.plist

    208      - mod date: Oct 22 04:34:04 2013

    209      - size (B): 1161

    210      - checksum: 333804614

    211

    212      <?xml version="1.0" encoding="UTF-8"?>

    213      <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

    214      <plist version="1.0">

    215      <dict>

    216       <key>Program</key>

    217       <string>/usr/local/bin/galileod</string>

    218       <key>ProgramArguments</key>

    219       <array>

    220       <string>/usr/local/bin/galileod</string>

    221       </array>

    222       <key>Label</key>

    223       <string>com.fitbit.galileod</string>

    224       <key>UserName</key>

    225       <string>root</string>

    226       <key>GroupName</key>

    227       <string>daemon</string>

    228       <key>InitGroups</key>

    229       <true/>

    230       <key>OnDemand</key>

    231       <false/>

    232       <key>ServiceIPC</key>

    233       <true/>

    234       <key>Sockets</key>

    235       <dict>

    236       <key>UserClients</key>

    237

    238      ...and 27 more line(s)

    239

    240  Contents of /Library/LaunchDaemons/com.symantec.deepsight-extractor.plist

    241      - mod date: Jan 24 04:06:24 2013

    242      - size (B): 1097

    243      - checksum: 27990138

    244

    245      <?xml version="1.0" encoding="UTF-8"?>

    246      <!DOCTYPE plist PUBLIC "-//Apple Computer//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

    247      <plist version="1.0">

    248      <dict>

    249       <key>Disabled</key>

    250       <true/>

    251       <key>Label</key>

    252       <string>com.symantec.deepsight-extractor</string>

    253       <key>OnDemand</key>

    254       <true/>

    255       <key>KeepAlive</key>

    256       <dict>

    257       <key>NetworkState</key>

    258       <true/>

    259       </dict>

    260       <key>RunAtLoad</key>

    261       <true/>

    262       <key>LowPriorityIO</key>

    263       <true/>

    264       <key>Nice</key>

    265       <integer>10</integer>

    266       <key>StandardOutPath</key>

    267       <string>/dev/null</string>

    268       <key>StandardErrorPath</key>

    269       <string>/Library/Application Support/Symantec/DeepSight/errors.log</string>

    270

    271      ...and 13 more line(s)

    272

    273  Contents of /Library/LaunchDaemons/com.symantec.errorreporter-periodic.plist

    274      - mod date: Jun 21 08:28:39 2014

    275      - size (B): 1414

    276      - checksum: 3751661724

    277

    278      <?xml version="1.0" encoding="UTF-8"?>

    279      <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

    280      <plist version="1.0">

    281      <dict>

    282       <key>Disabled</key>

    283       <false/>

    284       <key>Label</key>

    285       <string>com.symantec.errorreporting.periodic</string>

    286       <key>Nice</key>

    287       <integer>10</integer>

    288       <key>LowPriorityIO</key>

    289       <true/>

    290       <key>RunAtLoad</key>

    291       <false/>

    292       <key>StartInterval</key>

    293       <integer>43200</integer>

    294       <key>StartCalendarInterval</key>

    295       <array>

    296       <dict>

    297       <key>Minute</key>

    298       <integer>34</integer>

    299       <key>Hour</key>

    300       <integer>12</integer>

    301       <key>Weekday</key>

    302       <integer>5</integer>

    303

    304      ...and 30 more line(s)

    305

    306  Contents of /Library/LaunchDaemons/com.symantec.liveupdate.daemon.ondemand.plist

    307      - mod date: Sep 23 03:31:18 2014

    308      - size (B): 783

    309      - checksum: 2394746304

    310

    311      <?xml version="1.0" encoding="UTF-8"?>

    312      <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

    313      <plist version="1.0">

    314      <dict>

    315       <key>KeepAlive</key>

    316       <false/>

    317       <key>Label</key>

    318       <string>com.symantec.liveupdate.daemon.ondemand</string>

    319       <key>ProgramArguments</key>

    320       <array>

    321       <string>/Library/Application Support/Symantec/LiveUpdate/LiveUpdateDaemon.bundle/Contents/MacOS/LiveUpdateDa emon</string>

    322       </array>

    323       <key>TimeOut</key>

    324       <integer>15</integer>

    325       <key>Sockets</key>

    326       <dict>

    327       <key>DaemonSocket</key>

    328       <dict>

    329       <key>SockPathMode</key>

    330       <integer>49663</integer>

    331       <key>SockPathName</key>

    332       <string>/private/tmp/com.symantec.liveupdate.daemonport</string>

    333       </dict>

    334       </dict>

    335       <key>EnableTransactions</key>

    336

    337      ...and 3 more line(s)

    338

    339  Contents of /Library/LaunchDaemons/com.symantec.liveupdate.daemon.plist

    340      - mod date: Sep 23 03:31:18 2014

    341      - size (B): 535

    342      - checksum: 4073930787

    343

    344      <?xml version="1.0" encoding="UTF-8"?>

    345      <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

    346      <plist version="1.0">

    347      <dict>

    348       <key>KeepAlive</key>

    349       <false/>

    350       <key>RunAtLoad</key>

    351       <true/>

    352       <key>Label</key>

    353       <string>com.symantec.liveupdate.daemon</string>

    354       <key>ProgramArguments</key>

    355       <array>

    356       <string>/Library/Application Support/Symantec/LiveUpdate/LUTool</string>

    357       </array>

    358       <key>StartInterval</key>

    359       <integer>7200</integer>

    360       <key>TimeOut</key>

    361       <integer>15</integer>

    362      </dict>

    363      </plist>

    364

    365  Contents of /Library/LaunchDaemons/com.symantec.nav.migrateqtf.plist

    366      - mod date: Sep 25 18:39:50 2013

    367      - size (B): 601

    368      - checksum: 1567806071

    369

    370      <?xml version="1.0" encoding="UTF-8"?>

    371      <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

    372      <plist version="1.0">

    373      <dict>

    374              <key>KeepAlive</key>

    375              <false/>

    376              <key>RunAtLoad</key>

    377              <true/>

    378              <key>Label</key>

    379              <string>com.symantec.nav.migrateqtf</string>

    380              <key>ProgramArguments</key>

    381              <array>

    382                      <string>/usr/bin/MigrateQTF</string>

    383              </array>

    384              <key>StartInterval</key>

    385              <integer>300</integer>

    386              <key>TimeOut</key>

    387              <integer>15</integer>

    388      </dict>

    389      </plist>

    390

    391  Contents of /Library/LaunchDaemons/com.symantec.sharedsettings.plist

    392      - mod date: Sep 19 00:49:47 2014

    393      - size (B): 495

    394      - checksum: 2142494329

    395

    396      <?xml version="1.0" encoding="UTF-8"?>

    397      <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

    398      <plist version="1.0">

    399      <dict>

    400       <key>KeepAlive</key>

    401       <false/>

    402       <key>Label</key>

    403       <string>com.symantec.sharedsettings</string>

    404       <key>MachServices</key>

    405       <dict>

    406       <key>com.symantec.sharedsettings</key>

    407       <true/>

    408       </dict>

    409       <key>Program</key>

    410       <string>/Library/PrivateFrameworks/SymSharedSettings.framework/Tools/SymSharedS ettingsd</string>

    411      </dict>

    412      </plist>

    413

    414  Contents of /Library/LaunchDaemons/com.symantec.symdaemon.plist

    415      - mod date: Sep 17 02:12:08 2014

    416      - size (B): 550

    417      - checksum: 513030552

    418

    419      <?xml version="1.0" encoding="UTF-8"?>

    420      <!DOCTYPE plist PUBLIC "-//Apple Computer//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

    421      <plist version="1.0">

    422      <dict>

    423       <key>Label</key>

    424       <string>com.symantec.symdaemon</string>

    425       <key>OnDemand</key>

    426       <false/>

    427       <key>KeepAlive</key>

    428       <dict>

    429       <key>SuccessfulExit</key>

    430       <false/>

    431       </dict>

    432       <key>RunAtLoad</key>

    433       <true/>

    434       <key>ProgramArguments</key>

    435       <array>

    436       <string>/Library/Application Support/Symantec/Daemon/SymDaemon.bundle/Contents/MacOS/SymDaemon</string>

    437       </array>

    438      </dict>

    439      </plist>

    440

    441  Contents of Library/LaunchAgents/InstallMac.download.plist

    442      - mod date: Jun 26 07:40:54 2015

    443      - size (B): 837

    444      - checksum: 3000687947

    445

    446      <?xml version="1.0" encoding="UTF-8"?>

    447      <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

    448      <plist version="1.0">

    449      <dict>

    450       <key>Label</key>

    451       <string>InstallMac.download</string>

    452       <key>ProgramArguments</key>

    453       <array>

    454       <string>/Users/USER/Library/Application Support/InstallMac/InstallMac.app/Contents/MacOS/AppDS</string>

    455       <string>-trigger</string>

    456       <string>download</string>

    457       <string>-isDev</string>

    458       <string>0</string>

    459       <string>-installVersion</string>

    460       <string>18324</string>

    461       <string>-firstAppId</string>

    462       <string>1431332764335608</string>

    463       <string>-identity</string>

    464       <string>InstallMac</string>

    465       </array>

    466       <key>WatchPaths</key>

    467       <array>

    468       <string>/Users/USER/Downloads</string>

    469       </array>

    470       <key>isAllowToSuggest</key>

    471

    472      ...and 3 more line(s)

    473

    474  Contents of Library/LaunchAgents/InstallMac.ltvbit.plist

    475      - mod date: Jun 26 07:40:54 2015

    476      - size (B): 826

    477      - checksum: 1810381905

    478

    479      <?xml version="1.0" encoding="UTF-8"?>

    480      <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

    481      <plist version="1.0">

    482      <dict>

    483       <key>Label</key>

    484       <string>InstallMac.ltvbit</string>

    485       <key>ProgramArguments</key>

    486       <array>

    487       <string>/Users/USER/Library/Application Support/InstallMac/InstallMac.app/Contents/MacOS/AppDS</string>

    488       <string>-trigger</string>

    489       <string>ltvbit</string>

    490       <string>-isDev</string>

    491       <string>0</string>

    492       <string>-installVersion</string>

    493       <string>18324</string>

    494       <string>-firstAppId</string>

    495       <string>1431332764335608</string>

    496       <string>-identity</string>

    497       <string>InstallMac</string>

    498       </array>

    499       <key>StartCalendarInterval</key>

    500       <dict>

    501       <key>Hour</key>

    502       <integer>4</integer>

    503       <key>Minute</key>

    504

    505      ...and 4 more line(s)

    506

    507  Contents of Library/LaunchAgents/InstallMac.update.plist

    508      - mod date: Jun 26 07:40:55 2015

    509      - size (B): 857

    510      - checksum: 1838467049

    511

    512      <?xml version="1.0" encoding="UTF-8"?>

    513      <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

    514      <plist version="1.0">

    515      <dict>

    516       <key>Label</key>

    517       <string>InstallMac.update</string>

    518       <key>ProgramArguments</key>

    519       <array>

    520       <string>/Users/USER/Library/Application Support/InstallMac/InstallMac.app/Contents/MacOS/AppDS</string>

    521       <string>-trigger</string>

    522       <string>update</string>

    523       <string>-isDev</string>

    524       <string>0</string>

    525       <string>-installVersion</string>

    526       <string>18324</string>

    527       <string>-firstAppId</string>

    528       <string>1431332764335608</string>

    529       <string>-identity</string>

    530       <string>InstallMac</string>

    531       </array>

    532       <key>RunAtLoad</key>

    533       <true/>

    534       <key>StartCalendarInterval</key>

    535       <dict>

    536       <key>Hour</key>

    537

    538      ...and 6 more line(s)

    539

    540  Extensions

    541

    542      /Library/Extensions/FileSecurity.kext

    543      - com.symantec.kext.filesecurity

    544      /Library/Extensions/SymAPComm.kext

    545      - com.symantec.kext.SymAPComm

    546      /Library/Extensions/SymFirewall.kext

    547      - com.symantec.kext.fw

    548      /Library/Extensions/SymIPS.kext

    549      - com.symantec.kext.ips

    550      /Library/Extensions/SymInternetSecurity.kext

    551      - com.symantec.kext.internetSecurity

    552      /Library/Extensions/SymPersonalFirewall.kext

    553      - com.symantec.kext.pf

    554

    555  Applications

    556

    557      /Applications/Big Fish Launcher Installer.app

    558      - com.BigFishGames.F7315T2L1

    559      /Applications/Brickshooter Egypt.app

    560      - com.playrix.Brickshooter_Egypt

    561      /Applications/Fishdom Harvest Splash.app

    562      - com.playrix.Fishdom_Harvest_Splash

    563      /Applications/InstallMac/Reset Search.app

    564      - com.dshovev.AppDS

    565      /Applications/Island Tribe 4.app

    566      - com.BigFishGames.F7484T2L1

    567      /Applications/Supermarket Management 2.app

    568      - com.BigFishGames.F6267T2L1

    569      /Applications/Symantec Solutions/LiveUpdate.app

    570      - com.symantec.LiveUpdateApplication

    571      /Applications/Symantec Solutions/Norton AntiVirus.app

    572      - com.symantec.nortonantivirus

    573      /Applications/Symantec Solutions/Norton Firewall.app

    574      - com.symantec.nortonfirewall

    575      /Applications/Symantec Solutions/Norton Identity.app

    576      - com.symantec.nortonconfidential

    577      /Applications/Symantec Solutions/Norton Internet Security.app

    578      - com.symantec.nis.launcher

    579      /Applications/Symantec Solutions/Symantec Uninstaller.app

    580      - com.symantec.uninstaller

    581      /Applications/World of Zellians.app

    582      - com.BigFishGames.F5225T2L1

    583      /Library/Application Support/Symantec/Assistants/Symantec Setup Assistant.app

    584      - com.symantec.setupassist.app

    585      /Library/Application Support/Symantec/SymUIAgent/SymUIAgent.app

    586      - com.symantec.uiagent.application

    587      /Library/Printers/hp/Fax/fax.backend

    588      - com.hp.fax

    589      /Library/Printers/hp/Fax/rastertofax.filter

    590      - com.hp.rastertofax

    591      /Library/Printers/hp/cups/filters/commandtohp.filter

    592      - com.hp.print.cups.filter.commandtohp

    593      /Library/Printers/hp/cups/filters/pdftopdf.filter

    594      - com.hp.print.cups.filter.pdftopdf

    595      /Library/Printers/hp/cups/tools/autosetup.tool

    596      - com.hp.print.autosetup

    597      /Users/USER/Library/Application Support/InstallMac/InstallMac.app

    598      - com.dshovev.AppDS

    599

    600  PrefPane

    601

    602      /Library/PreferencePanes/Flash Player.prefPane

    603      - com.adobe.flashplayerpreferences

    604      /Library/PreferencePanes/SymantecQuickMenu.prefPane

    605      - com.symantec.quickmenu.prefpane

    606

    607  Bundles

    608

    609      /Library/Internet Plug-Ins/Flash Player.plugin

    610      - com.macromedia.Flash Player.plugin

    611      /Library/Internet Plug-Ins/NortonInternetSecurityBF.plugin

    612      - com.symantec.NortonInternetSecurityBF

    613

    614  Library paths

    615

    616      /Library/Application Support/Symantec/LiveUpdate/LUMicroDefs2.dylib

    617      /Library/Application Support/Symantec/LiveUpdate/LUMicroDefs25.dylib

    618      /Library/Application Support/Symantec/WebFraud/libshastacomm.dylib

    619      /Library/Application Support/Symantec/WebFraud/libsymwebfraudutils.dylib

    620      /Library/PrivateFrameworks/SymLicensing.framework/Versions/A/Resources/LMUI.dyl ib

    621      /usr/local/lib/libecomlodr.dylib

    622      /usr/local/ssl/lib/libcrypto.1.0.0.dylib

    623      /usr/local/ssl/lib/libssl.1.0.0.dylib

    624

    625  Installations

    626

    627      SymantecSharedComponents.English: 6/25/15, 5:13 AM

    628      SymLicensing.English: 6/25/15, 5:13 AM

    629      SymLicensing: 6/25/15, 5:13 AM

    630      Adobe Flash Player: 6/24/15, 5:42 AM

    631      Adobe Flash Player: 5/30/15, 8:28 PM

    632

    633  Elapsed time (sec): 191

     

    I am computer challenged. I would have a better chance of figuring out how to make a maned space trip to Venus than trying this.

     

    Please help an old man.  The only sites I visit are Facebook (likely culprit), CO4x4.org, NWS weather site, and my mail.  I am at wits end because this is bugging the bejeebers out of me.

     

    Thank you in advance.


  • by thomas_r.,

    thomas_r. thomas_r. Jul 7, 2015 5:32 AM in response to Turk59
    Level 7 (30,924 points)
    Mac OS X
    Jul 7, 2015 5:32 AM in response to Turk59

    Go to adwaremedic.com and download the excellent free program Adware Medic. Install and run it. It has recently been updated to recognize Inkeepr.

     

    No luck

     

    You have multiple variants of Genieo (aka InKeepr) installed, and AdwareMedic should be fully capable of detecting and removing all of them. What specifically happened when you tried to scan and remove them using AdwareMedic?

     

    I notice that you are using Norton, which is absolutely horrendous on the Mac. Plus, it allowed this adware to be installed! I strongly encourage you to uninstall it ASAP. It is possible, depending on what happened with AdwareMedic, that Norton was preventing the files from being removed. Try AdwareMedic again after removing Norton.

  • by Linc Davis,

    Linc Davis Linc Davis Jul 7, 2015 8:48 AM in response to Turk59
    Level 10 (208,000 points)
    Applications
    Jul 7, 2015 8:48 AM in response to Turk59
    No luck

    That's because you haven't followed the instructions I posted earlier in this thread to remove the malware. In your case, "something" is "InstallMac."

  • by Turk59,

    Turk59 Turk59 Jul 7, 2015 1:36 PM in response to Linc Davis
    Level 1 (0 points)
    Jul 7, 2015 1:36 PM in response to Linc Davis

    A: I do not have Norton if you were replying to me.

    B: This worked.

     

    Go To Settings For Chrome——

    Change Startup items

    Change Search Engines

    Clear History

  • by Turk59,

    Turk59 Turk59 Jul 7, 2015 1:39 PM in response to Turk59
    Level 1 (0 points)
    Jul 7, 2015 1:39 PM in response to Turk59

    C: I am but a fishing guide and dog trainer.

    D:  Got it straight from Apple Support this morning.

  • by thomas_r.,

    thomas_r. thomas_r. Jul 8, 2015 7:01 AM in response to Turk59
    Level 7 (30,924 points)
    Mac OS X
    Jul 8, 2015 7:01 AM in response to Turk59

    Turk59 wrote:

     

    A: I do not have Norton if you were replying to me.

     

    Yup, your report shown above contains many Symantec/Norton items that are installed. If you think it's not installed, that probably means that you had it, and removed it, but did not remove it properly. You will need to use the uninstaller provided by Symantec, and may need to reinstall the software first before you can uninstall it.

  • by krlillie,

    krlillie krlillie Jul 8, 2015 12:32 PM in response to Linc Davis
    Level 1 (0 points)
    Jul 8, 2015 12:32 PM in response to Linc Davis

    You are my hero. Thank you so much for the excellent step-by-step instructions. I think I got rid of it all, but I'll be looking out for it for any remnants just in case

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