duv_498

Q: iPhone 5s not recognized

Hi, I need help.

 

I got a new computer and set up my iTunes and got syncing. I was able to get my old iPod set up, my wife's iPhone 6 and the iPad air. However, my iPhone 5s will not pop up in iTunes. The new computer seems to have trouble recognizing it. It is known as an "MTB USB Device" in the device manager that has a yellow exclamation point next to it. I have googled this so much and seen so many errors but nothing works. Not uninstalling and reinstalling iTunes, uninstalling and reinstalling the iPhone driver (usbaapl64, apparently is not compatible), installing all available Windows updates, installing Windows Media Player or anything else I can find online. I even backed my phone up using iCloud and wiped it out to no avail. I am tired and just want to change some songs and back up my photos. Please help!!

 

Windows 8.1 64 bit

iTunes 12.2.0.145

iOS 8.4

 

Also, I cannot update iTunes as the update server could not be contacted.

 

Errors seen

0xE8000065, 0xE8000084

 

Driver errors, code 10 - device cannot start.

iPhone 5s, iOS 8.4

Posted on Jul 7, 2015 7:16 PM

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