jleen88

Q: iOS 8.4 rear camera freezing

Hi everybody,

 

Is anyone else having this same issue where the iPhone 5S rear camera freezes or does not respond (showing a black screen) on iOS 8.4.

 

The camera does not work on any of the other apps that uses the camera, such as Instagram, Whatsapp, and even iMessage.

 

I have tried switching the phone off and on, resetting the phone (hard reset), clean restore to no avail.

 

If anyone has successfully solved this issue, please do share it with me.

 

Thank you.

 

Regards,

J

iPhone 5s, iOS 8.4

Posted on Jul 6, 2015 9:13 AM

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Q: iOS 8.4 rear camera freezing

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  • by Den Haes,Helpful

    Den Haes Den Haes Jul 7, 2015 12:41 AM in response to jleen88
    Level 1 (5 points)
    Jul 7, 2015 12:41 AM in response to jleen88

    Hello jleen88, and Apple Community

     

    I also have the same problem. It looks like the flashlight isn't working either.

     

    rgrds

     

    Den Haes

     

    Iphone 5s, iOS 8.4

  • by chrishoo,

    chrishoo chrishoo Jul 7, 2015 5:12 AM in response to jleen88
    Level 1 (0 points)
    Jul 7, 2015 5:12 AM in response to jleen88

    Same problem here - I notice it happens when there isn't a good data connection - as if something is happening in the back ground.

     

    Below low is an example, the picture froze, photos still accessible, but camera not working.

     

    image.jpg

  • by jleen88,

    jleen88 jleen88 Jul 7, 2015 8:46 AM in response to Den Haes
    Level 1 (0 points)
    Jul 7, 2015 8:46 AM in response to Den Haes

    sorry to hear that, but it's good to know that i'm not the only one having this issue.

     

    hope apple does something about it soon.

     

    Regards,

    J

  • by jleen88,

    jleen88 jleen88 Jul 7, 2015 8:50 AM in response to chrishoo
    Level 1 (0 points)
    Jul 7, 2015 8:50 AM in response to chrishoo

    Hi Chris,

     

    Mine is totally black.

     

    If i manage to switch to the front facing camera, the front facing camera does work.

     

    It's just the rear camera that is giving me issues.

     

    Regards,

    J

  • by vlad.ursu,

    vlad.ursu vlad.ursu Jul 7, 2015 11:35 AM in response to jleen88
    Level 1 (0 points)
    iCloud
    Jul 7, 2015 11:35 AM in response to jleen88

    Hey,

     

    Same issue here, tried to reset all settings, and it worked for a while but than again can not find the root cause of the issue, hope apple will help with this one ASAP.

     

    Thanks,

    Vlad

  • by Den Haes,

    Den Haes Den Haes Jul 8, 2015 1:45 AM in response to jleen88
    Level 1 (5 points)
    Jul 8, 2015 1:45 AM in response to jleen88

    Hello jleen88

     

    MIne is also black, front and back camera.

     

    grts

     

    Den Haes

  • by adrian 5S,

    adrian 5S adrian 5S Jul 10, 2015 11:58 AM in response to jleen88
    Level 1 (0 points)
    Jul 10, 2015 11:58 AM in response to jleen88

    HI

    I have same problem with 5s rear camera

  • by Abs.92,

    Abs.92 Abs.92 Jul 10, 2015 10:36 PM in response to jleen88
    Level 1 (0 points)
    Jul 10, 2015 10:36 PM in response to jleen88

    I was hoping that updating to the iOS 9 public beta would have the potential to fix my 5s rear camera issues but NOPE

    Like everyone else, tried resetting and a clean restoration but NOTHING!  Am starting to think that this is a hardware problem

    I did wake up to this issue one morning about 3 weeks ago, didn't drop it or anything. Thou I did replace my cracked screen back in Feb. 

     

    My gf has the same problem too (5s as well) and now my young brother, thou he has the new iPhone 6!! 

  • by C525Pilot,

    C525Pilot C525Pilot Jul 12, 2015 3:14 PM in response to jleen88
    Level 1 (0 points)
    Jul 12, 2015 3:14 PM in response to jleen88

    This is very frustrating, but I believe Apple is aware of the problem, but is not owning it.  It appears to be widespread.  I too tried to update to iOS 9, don't do it btw, a large portion of apps don't support it yet, and it did not fix the camera issue.  I wish the wizards of Cupertino would step up and help.

     

    Has anyone gone into an Apple store for help yet??

  • by Pavlik1510,

    Pavlik1510 Pavlik1510 Jul 13, 2015 2:23 AM in response to jleen88
    Level 1 (0 points)
    Jul 13, 2015 2:23 AM in response to jleen88

    I have since 8.4 same problem. If i can use my back cam it looks like that or more worse. But most of time cam freze up!
    Same lines i get some times on front cam but not realy that often and i can use it when i turn the cam and restart the app.

    My iPhone have also GPS issue (which i fixed already), it come back after i put up a new software on it.
    I think 8.4 affekt some devices which were released on some week in Foxcon because it appends only few users.
    Apple ignored me at Apple Store and told that they will not replace it becasue i came up there with 3 iPhone replaces which had problems.

     

    I have another apoitment at Store next week. If i don't get replace for a working phone i will get 275€ in 2 or 1 cent coins to replace my phone...

     

     

     

     

     

    TpzVUEfVkSs.jpg

  • by erniemarh,

    erniemarh erniemarh Jul 13, 2015 9:40 AM in response to Pavlik1510
    Level 1 (0 points)
    Jul 13, 2015 9:40 AM in response to Pavlik1510

    I ALSO HAVE THIS PROBLEM! HELP

  • by Pavlik1510,

    Pavlik1510 Pavlik1510 Jul 13, 2015 9:53 AM in response to erniemarh
    Level 1 (0 points)
    Jul 13, 2015 9:53 AM in response to erniemarh

    Like i say, it appends to few users. It is hardware issue.
    Next week i give again a chanse to replace my iphone. Hope they will replace it, asked a bank they have over 40 KG in 2 cent coins which is 275€  for replacement of new phone.

  • by 0danal,

    0danal 0danal Jul 13, 2015 4:15 PM in response to jleen88
    Level 1 (0 points)
    Jul 13, 2015 4:15 PM in response to jleen88

    i have the same problem with my iPhone 4s try to use the back camera and  it freeze and my flash not working..... right now am  ****.... apple  nneed to fix this bug and fix it fast....                         ✖✖✖✖✖             

  • by LithuanianKid,

    LithuanianKid LithuanianKid Jul 14, 2015 12:43 AM in response to jleen88
    Level 1 (0 points)
    Jul 14, 2015 12:43 AM in response to jleen88

    I Have this problem too, rear camera is not working, black screen, but front is working perfectly!

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