MattMan55

Q: Dell C1760NW - Yosemite 10.10.4 Installation Issues

Hi All,

I have recently updated my iMac to 10.10.4. This was a clean install not an upgrade. I came to install the drivers for my C1760NW but I am unable to get the printer working..!

According to the Dell the C1760NW is supported on 10.10 and I have downloaded the following Driver -Printer_C1660_C1760_Installer_Dell_A03_MAC.dmg.

After running the installer I head to add the printer, the driver is not listed and OSX wants to set it up as a Generic PostScript Printer..

I have a feeling the installer is not compatible with Yosemite and is not installing the drivers correctly.

Any help would be appreciated, I will have to go back to Mavericks if I cannot resolve this as I am not going to buy a new Printer. I have phoned Dell support but they cannot figure out why this is happening and want to charge a silly sum to investigate this.

Screenshot

Thanks

Posted on Jul 7, 2015 5:54 AM

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Q: Dell C1760NW - Yosemite 10.10.4 Installation Issues

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  • by Eric Root,

    Eric Root Eric Root Jul 7, 2015 1:22 PM in response to MattMan55
    Level 9 (73,431 points)
    iTunes
    Jul 7, 2015 1:22 PM in response to MattMan55

    Go to your hard drive level Library/Printers to see if the drivers are there. If not, try downloading the driver again and run the installer.

     

    If you haven't done so already, try resetting the printing system.

     

     

    OS X Mavericks: Reset the printing system  also Yosemite


     

  • by MattMan55,

    MattMan55 MattMan55 Jul 7, 2015 1:46 PM in response to Eric Root
    Level 1 (0 points)
    Jul 7, 2015 1:46 PM in response to Eric Root

    I have tired resetting the printing system, restarting and repairing the disk permission. When I reinstall the driver I still have the same issue. The driver is being put in the Library/Printers Folder. So I am slightly confused as to why this is not working? When I try to print the job goes straight to cancelling so the printer is being detected under the Generic driver.

     

    Screen Shot 2015-07-07 at 21.41.44.png

  • by greg sahli,

    greg sahli greg sahli Jul 7, 2015 1:52 PM in response to MattMan55
    Level 7 (25,400 points)
    Jul 7, 2015 1:52 PM in response to MattMan55

    Just to be sure we're all on the same page - do you mean you installed the Dell driver, and then Reset Printing System, and Then tried adding the printer in Print & Scan prefs?

    One of the things Resetting Print System does is force the printing system to make a new index of the drivers available (a list of where to find all known drivers).

  • by MattMan55,

    MattMan55 MattMan55 Jul 7, 2015 2:27 PM in response to greg sahli
    Level 1 (0 points)
    Jul 7, 2015 2:27 PM in response to greg sahli

    Ahh sorry I had Reset the Printing System, then I re-installed the Driver and then tried to add the printer in Pref.

  • by PAHU,

    PAHU PAHU Jul 7, 2015 3:26 PM in response to MattMan55
    Level 6 (16,610 points)
    Jul 7, 2015 3:26 PM in response to MattMan55

    Your image of the PPDs folder shows that there is no supporting PPD for the Dell. This is why you don't see it in the Printers List.

     

    I downloaded the Dell driver you have linked to above and installed it in a VM. Two supporting PPD's, "Dell C1660w Color Printer.gz" and "Dell C1760nw Color Printer.gz" are copied to the PPDs/Contents/Resources folder. And this in turn makes them available in the Printer List window. So the installer is compatible with Yosemite.

     

    Given that you have the Dell folder in Library/Printers then it would suggest that the installer has worked in partially. Just seems that it did not complete and copy the PPDs you need. Have you tried running the installer again?

  • by PAHU,Solvedanswer

    PAHU PAHU Jul 8, 2015 1:56 AM in response to PAHU
    Level 6 (16,610 points)
    Jul 8, 2015 1:56 AM in response to PAHU

    Have to apologise MattMan55. The VM I was using to test the Dell installer was running 10.10.3. I thought it was 10.10.4 but I went to use it again for a different test and found it wasn't the latest. So I created a new VM running 10.10.4 and found that the Dell installer would not copy the two PPDs that did copy across in 10.10.3. It did create the Dell folder in /Library/Printers so I'm not sure why the PPDs didn't get copied to the Resources folder. But without them residing in this folder then you won't have your model in the Printers List.

     

    So I think all you need is the PPD for the C1760, which you can copy to the Resources folder so that you can add the printer. Are you able to run the installer on another Mac running an older OS so that you can get the PPD? If not, then I may be able to email the file to you.

  • by MattMan55,

    MattMan55 MattMan55 Jul 8, 2015 2:53 AM in response to PAHU
    Level 1 (0 points)
    Jul 8, 2015 2:53 AM in response to PAHU

    Hey PAHU, I also had this thought this morning. I loaded a Mavericks VM and installed the driver which copied across the PPDs, I then copied the whole Dell Folder and PPDs on to 10.10.4, annoyingly Yosemite still does not see the PPD in the Select software so I had to add them manually and it worked!


    This is defiantly a issue with the installer, though I am not sure how to test it. I have emailed Dell support detailing the issue.

     

    Thanks for you help!

  • by bobbyg53,

    bobbyg53 bobbyg53 Jul 12, 2015 10:36 AM in response to PAHU
    Level 1 (0 points)
    Jul 12, 2015 10:36 AM in response to PAHU

    PAHU - I just purchased a Dell C1760nw printer and only have access to OS X 10.10.4 - can you email the C1760dw PPD file to me?

  • by PAHU,

    PAHU PAHU Jul 13, 2015 1:02 AM in response to bobbyg53
    Level 6 (16,610 points)
    Jul 13, 2015 1:02 AM in response to bobbyg53

    bobbyg53 wrote:

     

    PAHU - I just purchased a Dell C1760nw printer and only have access to OS X 10.10.4 - can you email the C1760dw PPD file to me?

    Yes. But since your email is set to private for your Apple account then please reply with your email address in the form of name at company dot com

  • by bobbyg53,

    bobbyg53 bobbyg53 Jul 13, 2015 7:01 AM in response to PAHU
    Level 1 (0 points)
    Jul 13, 2015 7:01 AM in response to PAHU
  • by PAHU,

    PAHU PAHU Jul 13, 2015 5:06 PM in response to bobbyg53
    Level 6 (16,610 points)
    Jul 13, 2015 5:06 PM in response to bobbyg53

    PPD has been emailed to you.

  • by danfrombromsgrove,

    danfrombromsgrove danfrombromsgrove Jul 14, 2015 3:22 AM in response to PAHU
    Level 1 (0 points)
    Jul 14, 2015 3:22 AM in response to PAHU

    Hi PAHU - I'm in the same position as previous people, just purchased a Dell C1760nw printer (13th July) and only have access to OS X 10.10.4 - can you email the C1760dw PPD file to me?


    dan.smith.mobile@me.com


    Also, do I just put the files into the PPD folder and I'll be good to go?


    Thanks

    Dan

  • by PAHU,

    PAHU PAHU Jul 14, 2015 4:20 AM in response to danfrombromsgrove
    Level 6 (16,610 points)
    Jul 14, 2015 4:20 AM in response to danfrombromsgrove

    Hi Dan,

     

    I will email you the file tomorrow when I get back to work.

     

    If you save it to your Downloads folder, then when you add the printer you can select Other in the Use drop menu and then browse to the Downloads folder.

     

    PaHu

  • by danfrombromsgrove,

    danfrombromsgrove danfrombromsgrove Jul 14, 2015 4:23 AM in response to PAHU
    Level 1 (0 points)
    Jul 14, 2015 4:23 AM in response to PAHU

    Brilliant Thanks

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