mariusmuntean

Q: Icloud music library not activating

When I try to switch on Icloud Music Library it switches back off within a few seconds automatically.

I've tried all the methods so far: airplane mode, remove/add my account, reboot, closing Music app, disabling Wifi.

Country Romania.

I even contacted Apple Support, they had no idea about this..strange.

I see no error message, just the switch going back off by itself in a matter of seconds.

iPhone 5s, iOS 8.4

Posted on Jul 1, 2015 3:16 AM

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Q: Icloud music library not activating

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  • by digitalera,

    digitalera digitalera Jul 8, 2015 4:54 AM in response to Emisary1
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    Jul 8, 2015 4:54 AM in response to Emisary1

    iTunes on Windows PC. Still not working.

  • by mangoandrei,

    mangoandrei mangoandrei Jul 8, 2015 4:57 AM in response to Emisary1
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    Jul 8, 2015 4:57 AM in response to Emisary1

    Hi Emisaty1,

     

    I'm not home to try desktop iTunes. But I think will work cause I didn't use the Airyelf method, the one with airplane mode-restart-etc.

    Anyway, this app is cool

  • by Airyelf,

    Airyelf Airyelf Jul 8, 2015 5:02 AM in response to Emisary1
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    Jul 8, 2015 5:02 AM in response to Emisary1

    With that workaround (that took me ages and a lot of tries) is working from last night for me on iPhone 6 Plus. I managed that time to activate on iPad 2 but was not really syncronizing what I was saving on iPhone, like I had 2 different accounts. So I was annoyed (not in mood to search for same music on iPad too and save it) and I deactivate it. Just for curiousity I tried this morning and now a few times on iPad and I can't activate it again. Never worked for me on iTunes on imac I try a few times every day So issue is not really resolved. No news today from Apple support, probably this can take days (I hope not weeks or 3 months)  to get fixed.

  • by Emisary1,

    Emisary1 Emisary1 Jul 8, 2015 5:08 AM in response to Airyelf
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    Jul 8, 2015 5:08 AM in response to Airyelf

    Apple Support is looking into this as we speak, they stated that it works for some users so if it works for you post here.Also, if it doesn't let them know in this thread.

  • by digitalera,

    digitalera digitalera Jul 8, 2015 5:15 AM in response to Emisary1
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    Jul 8, 2015 5:15 AM in response to Emisary1

    It's not working for me on iTunes PC, relogged and restarted iTunes

  • by SabinaGabriella,

    SabinaGabriella SabinaGabriella Jul 8, 2015 5:57 AM in response to Emisary1
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    Jul 8, 2015 5:57 AM in response to Emisary1

    I have and iPhone6 and it worked for me but with the 'Airplane mode' thing. So... Hope it lasts and hope that Apple will actually do something about it soon.

  • by digitalera,

    digitalera digitalera Jul 8, 2015 9:26 AM in response to mariusmuntean
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    Jul 8, 2015 9:26 AM in response to mariusmuntean

    Any updates on this issue?

    I'm still unable to enable that option in iTunes.

  • by Andrew Lane RO,

    Andrew Lane RO Andrew Lane RO Jul 8, 2015 12:36 PM in response to digitalera
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    Jul 8, 2015 12:36 PM in response to digitalera

    Short update everyone:

    I just got off the phone with one of Apple's Senior Advisers and I've sent a bunch of diagnostics from all my devices (PC, iPhone, iPad), screenshots, videos with the setting not turning on...etc. She will get back to me in max 2 business days, after the engineers have a look over everything. So, one more properly reported case in their hands might put us one step closer to the resolution.

    I'll keep you all updated and I've also told Lainie (the Senior Apple Adviser) that she's going to be a national hero if she helps us with this. LOL

  • by Emisary1,

    Emisary1 Emisary1 Jul 8, 2015 12:44 PM in response to Andrew Lane RO
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    Jul 8, 2015 12:44 PM in response to Andrew Lane RO

    Steph is my Apple Senior Advisor that got my case, we shall who will be the national hero.

  • by Danut Florian,

    Danut Florian Danut Florian Jul 9, 2015 8:45 AM in response to Emisary1
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    Jul 9, 2015 8:45 AM in response to Emisary1

    Hey guys. You can tell them that it doesn't work on iOS 9 either.

  • by mtautu,

    mtautu mtautu Jul 9, 2015 12:27 PM in response to digitalera
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    Jul 9, 2015 12:27 PM in response to digitalera

    This is what worked for me on my 5s:

    In the Settings menu of the Music app do the following

    1. Activate flight mode

    2. Reactivate WiFi

    3. Activate iCloud Music Library ( Genius should be deactivated before you begin)

    4. Deactivate your WiFi really fast

    5. If the iCloud Music Library is still on (with flight mode on and wifi off) restart your phone and enjoy

     

    However this only worked for my iPhone. The PC version for iTunes does not sync with the playlists i create there with the playlists i create on my phone. So it's all kinda buggy atm.

     

    HOpe this helped

  • by catalin100,

    catalin100 catalin100 Jul 9, 2015 1:15 PM in response to Andrew Lane RO
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    Jul 9, 2015 1:15 PM in response to Andrew Lane RO

    I am really disappointed by this message received from support:

    I have looked into this and found that iCloud Music Library requires access to iTunes in the Cloud. This feature is not currently available in Romania so, you will be unable to activate iCloud Music Library.

  • by Emisary1,

    Emisary1 Emisary1 Jul 9, 2015 2:57 PM in response to catalin100
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    Jul 9, 2015 2:57 PM in response to catalin100

    The message you received from Apple Support was from a Senior employee or a regular one? Probably he wasn't paying attention / made a mistake.

    On Apple page from Romania it clearly states that we can save music Offline and add music to a playlist.Screen Shot 2015-07-10 at 00.51.23.png

  • by Dan Pandrea,

    Dan Pandrea Dan Pandrea Jul 9, 2015 11:37 PM in response to catalin100
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    Jul 9, 2015 11:37 PM in response to catalin100

    It seems Apple doesn't really care about its Romanian users since I can also confirm iTunes in the Cloud is not available here. Case and point: accidentally deleted my purchased songs and was unable to download them for free. I had to resort to Apple Support to give me a special link where I could download all my purchased songs. When being asked when are Romanians going to have iTunes in the Cloud, the support rep told me to "convince as much people to write to Apple and maybe some engineers will notice". Seems to me that's exactly what has happened while reading this thread.

  • by Airyelf,

    Airyelf Airyelf Jul 10, 2015 12:34 AM in response to Emisary1
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    Jul 10, 2015 12:34 AM in response to Emisary1

    Yes is so clear presented and until now so many of us were told at support that SHOULD WORK.. I mean really if even after calling at Support they were not able to say clear that is not working is the worst Customer Support experience ever. Never had such a bad experience with Apple. Is just not possible to advertise it, to lunch such a service and all this time not to realise this issue. Just trying here to "comfort" myself and give a bit of hope.

    Starting to feel rather upset though

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