Q: HP Photosmart C7250 scanning completely distorted with update to HP Printer/scanner 3.1
I have found after the Jun 18th update to the HP Printer and Scanner software, that while printing is fine, the scanning is completely distorted. No matter whether I scan with the Scanner utility provided by Apple or through Adobe Acrobat. Both are producing -45 degree slanted lines throughout the documents.
I have tried uninstalling the device and reinstalling. I have tried changing networks (the printer is networked wirelessly). I have also restarted the computer after reinstalling the device. I have manually redownloaded the 3.1 update, to see if there was an error in the update, but the reinstall did not produce a change.
What is another option?
P.S. scanning works on all other networked computers locally. Nothing was installed since the update for the HP driver.
MacBook Pro, OS X Yosemite (10.10.3)
Posted on Jun 27, 2015 4:00 PM
