marxmarvelous

Q: Playlists and music are not syncing (can't add any music to my iPhone now)

I've been having a lot of trouble with Apple Music! I have a pretty large iTunes library (25k) and have been using iTunes Match. At first things seemed okay on my iPhone 6. I added a couple of albums and it was good.

 

Then I got iTunes 12.2 and the music I added from Apple Music showed up greyed out. Nothing I did seemed to make those songs want to become available. I saw someone posted to delete the songs from the iPhone library and then add them using your Mac and then it would show up on both. No dice. I toggled Music on and off and had it re-download my music library to my iPhone. I still can't see the albums I added on my Mac (and which are clearly in my Mac library).


Now I can't add anything to my iPhone library. When I browse for an album not on my iPhone and click the "Add to My Music" button, it says okay, does the check mark thing, and then a few seconds later the icon switches back from a checkmark to a plus sign.

 

Basically I can't add music to my iPhone at all because I can't sync it to my computer (since now it syncs only through Apple Music), it isn't syncing changes from my Mac to my iPhone, and I can't add anything from Apple Music to my iPhone. Help!

iPhone 6, iOS 8.4

Posted on Jun 30, 2015 6:56 PM

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Q: Playlists and music are not syncing (can't add any music to my iPhone now)

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  • by Mattyr1,

    Mattyr1 Mattyr1 Jul 10, 2015 2:47 PM in response to Eattheirdead
    Level 1 (0 points)
    Jul 10, 2015 2:47 PM in response to Eattheirdead

    Hi mate I had the same problem none of my playlists were syncing to the iphone except some rubbish U2 album. The fix was:

     

    Go to Settings - Music and turn off 'iCloud Music Library'.

    Sync iphone

     

    Done!

  • by EBSATL,

    EBSATL EBSATL Jul 10, 2015 3:26 PM in response to EBSATL
    Level 1 (0 points)
    Jul 10, 2015 3:26 PM in response to EBSATL

    For Non-Mac users with apple iphone and or ipad . You have to make sure that Icloud and apple music are off on ALL devices within your network otherwise the summary tab won't allow you to manually manage existing Itunes playlists . Hopefully there will be a fix for this

  • by EBSATL,

    EBSATL EBSATL Jul 10, 2015 3:39 PM in response to EBSATL
    Level 1 (0 points)
    Jul 10, 2015 3:39 PM in response to EBSATL

    I dont think apple music needs to be turned off just Icloud but I'm not sure . Havent used the apple music part yet for various reasons

  • by Francis Mariani,

    Francis Mariani Francis Mariani Jul 10, 2015 10:23 PM in response to easyJai
    Level 1 (5 points)
    Jul 10, 2015 10:23 PM in response to easyJai

    The option mentioned is not shown in iOS 8.4. I see "Show Apple Music", "Join Apple Music", a couple of Library settings, "Subscribe to iTunes Match" and some Playback options. No "Turn off iCloud Music Library".

  • by chrisfromtemplestowe lower,

    chrisfromtemplestowe lower chrisfromtemplestowe lower Jul 10, 2015 11:27 PM in response to marxmarvelous
    Level 1 (0 points)
    Jul 10, 2015 11:27 PM in response to marxmarvelous

    The option of turning off the iCloud Music library fixed this (or got it working the way one would expect) for me.

     

    Here are my comments:

    • When using the iCloud music library, Apple Music basically chooses to delete your music from your device and play from the iCloud instead.
    • After about 30 minutes, it seems impossible to sync the playlists from my Main library to me devices.  It just didn't seem to want to happen.  If it is possible, I will be stunned Apple has made this such a difficult task.  how hard should it be to make a playlist available across all devices?
    • For some ridiculous reason, my playlists seemed to then start to replicate (ie Rock, Rock1, Dance, Dance1 etc etc)
    • I do not wish to redownload every song that I already have every time i want to listen to it.  If I am not on WiFi, my cellular data will never last, and I get 6GB per month.
    • Even on Wifi at home, this will really start to suck down the data that our family shares.  Add to that, we have 3 family members who all like to listen to music.  Again, we can't download everything, every time.  I can not understand why they are not following Spotify's lead and only playing the cloud version if it is not available on a specific device.

     

    To apple !

     

    If this is how you start to make things for users, you will have people exiting your world very quickly.  I have a background in IT, I work in IT and I have studied it extensively.  I'm no genius and I dont know it all, but frankly, if this is THAT hard for me to work out, there is no way the average person is going to be a fan of this product.  Apple, you dethroned Sony who had enormous potential to literally own the mobile music space, you are very quickly putting yourself at risk with this latest move.

  • by DarrylGSussex,

    DarrylGSussex DarrylGSussex Jul 11, 2015 5:00 AM in response to chrisfromtemplestowe lower
    Level 1 (0 points)
    Jul 11, 2015 5:00 AM in response to chrisfromtemplestowe lower

    EASY FIX!!!

     

    In iTunes, on the existing playlists that won't sync...  right click and duplicate them.  This will create a '(playlist name) 1' playlist.  These should appear in the Apple Music app.  Then simply delete all of the original playlists and edit the names of the originals to remove the '1''s and your problems should be solved!

     

    Hope this helps,

     

    Darryl

  • by ksmcmahon1972,

    ksmcmahon1972 ksmcmahon1972 Jul 11, 2015 5:36 AM in response to marxmarvelous
    Level 1 (0 points)
    Jul 11, 2015 5:36 AM in response to marxmarvelous

    Same issues here as well. Finally decided to just start from scratch (my old library is still in Time Machine) wiped out everything and added from songs from my iPhone, however everything is greyed out on my MBP. MBP finally allows me to access to my library but the few deletions I made there won't sync with my iPad or iPhone. Add an album in iTunes, (plus sign turns to a check) go back to my library and none of the new albums are there. Go check my iPhone and guess what all the albums are showing. I understand there are a few "bugs" to work out but this is insane. What is the point of having cloud syncing if it fails miserably. I should not have to rebuild a 15k song library because the merge I was prompted to do jacked everything up. I won't even touch on my experience trying to actually download songs in iTunes, but I'll be goddamned if I have to re-download all of them manually via my iPhone since it seems to be the only part of this equation that somewhat works. 

  • by haysoner98,

    haysoner98 haysoner98 Jul 11, 2015 8:13 PM in response to marxmarvelous
    Level 1 (0 points)
    Jul 11, 2015 8:13 PM in response to marxmarvelous

    any one having this problem all you need to do is turn off icloud music library on your phone then you will be able re sync all your songs and playlists back on to your phone.

  • by flyhigh247,

    flyhigh247 flyhigh247 Jul 12, 2015 6:57 AM in response to easyJai
    Level 1 (0 points)
    Jul 12, 2015 6:57 AM in response to easyJai

    I'm sure apple will need to fix this so it automagically syncs, but this worked for me by toggling off and back on, the playlist then showed up.

     

    On your phone: 

         Go to Settings -> Music -> Turn off iCloud Music Library

  • by pedz,

    pedz pedz Jul 12, 2015 7:21 AM in response to marxmarvelous
    Level 1 (10 points)
    Jul 12, 2015 7:21 AM in response to marxmarvelous

    For me, I had a mismatch between my phone and Mac.  I'm still experimenting but if you have iCloud Music Library checked on your phone, it appears that the developers assumed it would also be enabled on your Mac.  e.g. on your Mac, iTunes => Preferences => General -- check "iCloud Music Library".

     

    As I said, I'm still experimenting but my actions and the results are starting to make a bit of sense.  e.g. if I delete a playlist on my Mac, it magically disappears from my iPhone shortly there after -- no sync -- no nothing.

     

    Again... I'm just now monkeying with this so YMMV.

     

    Also, in my case, I did not have any super useful playlists or hand crafted metadata that I was worried about.

  • by Jazzman25,

    Jazzman25 Jazzman25 Jul 12, 2015 7:41 AM in response to chrisfromtemplestowe lower
    Level 1 (0 points)
    Jul 12, 2015 7:41 AM in response to chrisfromtemplestowe lower

    The adventure continues

    I have now managed to enable icloud music library both in itunes and my iphone. My playlists now appear on both ends. I can save Apple music songs to my iphone and add them to playlists I had from itunes. All nice, BUT - my smart (and only smart) playlists get duplicated for some reasons on both locations - Up to 5 times. I tried deleting the 5 redundant playlists on itunes - spent 30 minutes doing that, only to see them re-created again.......

     

    Any idea now?

  • by pedz,

    pedz pedz Jul 12, 2015 7:57 AM in response to Jazzman25
    Level 1 (10 points)
    Jul 12, 2015 7:57 AM in response to Jazzman25

    Not really "help" but... what I happened to have done was delete all my playlists on both the iPhone and the Mac while iCloud Music Library was off.  When I enabled it again, the old playlists reappeared (because they had been in the cloud previously).  I deleted all of those too and then started from scratch and built one smart play list and one normal playlist.  So far, no duplicates.

     

    My internet link is very small.  When I enabled the iCloud Music Library on the Mac, it started pushing things up to the cloud.  I have absolutely no idea how long this may take.  I rip my CDs using "Apple Lossless" which may or may not be what is stored in the cloud (I assume its not).  If all 115G needs to be uploaded, it will take about 5 days.  giggle.

     

    When I push it to my iPhone, I have the "Convert higher bit rate songs to 256 kbs AAC" checked.  That will probably muck with some Apple pie somewhere somehow.

     

    But when I was adding songs to my normal playlist, one album had two duplicate songs.  One copy said has a cloud with a strike through it, the other copy has a cloud with the down arrow.  It would not let me add the songs with the cloud with a slash through it saying "iCloud Music Library playlists can only contain sogs from you iCloud Music Library.  If you continue, <playlist> will be removed from your iCloud Music Library and will only be available on this computer."  Hmm.... I do *not* have iTunes Match... that might affect things as well.

     

    I'm going to see how things work after the Mac is synced to the cloud ... if / when that ever happens.

     

    As you say, the adventure continues.  So many options... so little time :-)

  • by Jazzman25,

    Jazzman25 Jazzman25 Jul 12, 2015 8:23 AM in response to pedz
    Level 1 (0 points)
    Jul 12, 2015 8:23 AM in response to pedz

    Thanks for your response. I'm too scared for now to play as I took years to build my current playlists. As you said - we don't have time for experiments. Apple has to realize that one of the reasons for its success was always that things worked - directly. I know very few people we have apple HW and who have the time to tweak and play around......

     

    So for now I need to scroll pas endless screen to find my play list 

  • by ksmcmahon1972,

    ksmcmahon1972 ksmcmahon1972 Jul 12, 2015 9:19 AM in response to haysoner98
    Level 1 (0 points)
    Jul 12, 2015 9:19 AM in response to haysoner98

    The problem with that is once you toggle that switch whatever music you did download is gone. I tarted rebuilding my library again last night, using only my phone. Shut down my Mac and iPad and once I was done downloading a batch of about 1000 songs, I enabled both devices and immediately there were mismatched albums, songs, etc. disabled iCloud music on my phone, rebooted and re-enabled, that got the libraries to finally match but now I have to re-download those songs. This is a royal pain in the a$$ since me typical library hovers well above 10k songs.

     

    We shouldn't have to re-toggle features across multiple devices just to get them to sync and even that comes with a price. Obviously they didn't test jack on this new service otherwise they'd have seen it was crap. Freaking Zune worked ten times better.

  • by Greg_Beau,

    Greg_Beau Greg_Beau Jul 12, 2015 9:29 AM in response to coocooconor
    Level 1 (0 points)
    Jul 12, 2015 9:29 AM in response to coocooconor

    Interestingly, I do not have the Show Music Available Offline option, so there is nothing to uncheck.

     

    In my case I purchased 3 songs from the iTunes store last night and added them to my playlist for my phone. Only one came over to the phone when I synced it.

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