guy602

Q: Yosemite smtp outgoing mail help

Would really love some help !  My outgoing mail smtp is not sending.  I can receive mail.  It just stopped ?  I have only had a mac for 6 months it has always had intermittent mail problems. i usually reset it or re enter the password and that usually works.


I have gone through all the support comments here and I am proficient at doing them but nothing seems to work.


I even did the recommendation below to no avail.


Quit mail

Open up Finder

In the Finder menu bar select Go > Go to folder

type in ~/Library and click Go (on my kb the "~" is next to the left shift key)

Open the folder Mail

Open the folder V2

Open the folder MailData

Double click to open Accounts.plist (should open in TextEdit)

Find the block of data that contains the offending mail account

Find the line within this block that says <key>UserAllowsInsecureAuthentication</key>

Change the line below this from <false/> to <true/>

Quit TextEdit

Restart mail

 

I need a Pro who can simply explain what to do.   Thank you !

iMac, OS X Yosemite (10.10.4)

Posted on Jul 10, 2015 4:15 PM

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Q: Yosemite smtp outgoing mail help

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  • Helpful answers

  • by Linc Davis,Helpful

    Linc Davis Linc Davis Jul 10, 2015 4:30 PM in response to guy602
    Level 10 (207,978 points)
    Applications
    Jul 10, 2015 4:30 PM in response to guy602

    Take each of the following steps that you haven't already tried, testing after each one. Back up all data before making any changes.

    Step 1

    From the Mail menu bar, select

              Window ▹ Connection Doctor

    Double-click the problem SMTP (outgoing mail) account in the window that opens. it. Another window will open, showing a list of all the outgoing mail accounts. The one you clicked will be selected.

    Select the Advanced tab in the settings for the account and check the box marked

              Automatically detect and maintain account settings

    if it's not already checked.

    If there's more than one problem account, repeat. Close the window and save the changes.

    Step 2

    Open the SMTP server list again. Make a note of the settings of the problem server, then click the minus-sign button to delete it, and confirm. Click the plus-sign button and recreate the account with the same settings.

    If you're using Gmail, delete the account completely in the Internet Accounts preference pane and recreate it. The "detect and maintain" option must be selected in the Advanced settings for the incoming mail account.

    The messages will be resynchronized with the server automatically, which may take hours if the mailboxes are very large.

    Step 3

    Quit Mail if it's running. Launch the Keychain Access application and enter the name of the outgoing mail server in the search box. For example, if you use Gmail, enter

             smtp.gmail.com

    Make a note of the password, then delete the keychain item(s). The next time Mail connects to the server, it will prompt for the password. Enter it and save the password in the keychain.

    Step 4

    The mail server may be using a weak, obsolete form of encryption to secure its communications with the clients. The update to OS X 10.10.4 changed the behavior of Mail and other applications so that they no longer tolerate weak security.

    Log into the mail account on the website and see whether there is a security setting you can change. I can't be more specific. Refer to the service provider's documentation.

    If there is no setting, persuade the server administrator to upgrade the server's security. He or she should do that anyway. Weak security affects all clients, not just Mac users.

    Otherwise, you don't have any good options for continuing use Mail with the service. You could disable SSL in the advanced account settings, but that's very unsafe and may not work at all.

    You might be able to get a more flexible mail client, such as "Thunderbird," to work with the service, or maybe you can access it via webmail.

    Ideally you should switch to a better mail service provider. You wouldn't have this problem with a well-run service. The risks of weak SSL have been known for a long time, and competent server administrators have already taken the simple steps needed to avoid those risks.

  • by guy602,

    guy602 guy602 Jul 10, 2015 4:37 PM in response to Linc Davis
    Level 1 (0 points)
    Jul 10, 2015 4:37 PM in response to Linc Davis

    Thank you for responding !  I will read through and try everything you suggested.

  • by guy602,

    guy602 guy602 Jul 10, 2015 5:08 PM in response to guy602
    Level 1 (0 points)
    Jul 10, 2015 5:08 PM in response to guy602

    I Did everything you suggested and it still doesn't work.  Dang !  Really appreciate you offering to help.  Im using COX email  when  I go to their website it sends messages easily. Obviously some compatibility issue l with Apple like the SSL. The problem is we have had these mail accounts for a long time and we have many things associated with them.   What other secure and competent mail servers would you recommend ? as we may have to change who we use. I still haven't given up yet  but it seems like the obvious thing to do.

     

    Thank you again for your Help.  The last time i used an Apple was the  IIc and the IIGS long time ago, since its been Windows , so there is some fun in learning how to navigate OS X Yosemite.

  • by Linc Davis,

    Linc Davis Linc Davis Jul 10, 2015 5:23 PM in response to guy602
    Level 10 (207,978 points)
    Applications
    Jul 10, 2015 5:23 PM in response to guy602

    From the Mail menu bar, select

              Window Connection Doctor

    Click the Show Detail button. A drawer opens. Click Check Again and post the text that appears.

    Anonymize any private information before posting. That means names, email addresses, contents of messages, and anything else that you don't want to make public.

  • by guy602,

    guy602 guy602 Jul 10, 2015 5:49 PM in response to Linc Davis
    Level 1 (0 points)
    Jul 10, 2015 5:49 PM in response to Linc Davis

    Thank you fro the heads up on deleting personal information.. If i left something out please note it to me.

     

    When I bought the iMac i went down to the Apple store and found the smartest kid there to come to my house and help me get acquainted with it.  When we set up the mail, he had it set to MD5 Challenge-Response ? although i had user names and password in below.  I wasn't sure why ? i have tried both the MD5 and password since i have had  this problem. Just though tot not if it matters

     

    Cox does offer TLS but id doesn't work when i have tied.

     

     

     

     

    INITIATING CONNECTION Jul 10 17:33:39.720 host:smtp.cox.net -- port:465 -- socket:0x0 -- thread:0x600001261fc0

     

    INITIATING CONNECTION Jul 10 17:33:39.720 host:smtp.cox.net -- port:465 -- socket:0x0 -- thread:0x618000c79d80

     

    INITIATING CONNECTION Jul 10 17:33:39.720 host:imap.cox.net -- port:993 -- socket:0x0 -- thread:0x618000c70d80

     

    INITIATING CONNECTION Jul 10 17:33:39.720 host:imap.cox.net -- port:993 -- socket:0x0 -- thread:0x608000c6c3c0

     

    CONNECTED Jul 10 17:33:39.863 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.cox.net -- port:993 -- socket:0x6080004ba940 -- thread:0x618000c70d80

     

    READ Jul 10 17:33:39.864 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.cox.net -- port:993 -- socket:0x6080004ba940 -- thread:0x618000c70d80

    * OK IMAP4 server (InterMail vM.8.01.05.15 201-2260-151-145-20131218) ready Fri, 10 Jul 2015 20:33:40 -0400 (EDT)

     

    WROTE Jul 10 17:33:39.865 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.cox.net -- port:993 -- socket:0x6080004ba940 -- thread:0x610000c6ce40

    1.39 CAPABILITY

     

    READ Jul 10 17:33:39.887 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.cox.net -- port:993 -- socket:0x6080004ba940 -- thread:0x610000c6ce40

    * CAPABILITY IMAP4rev1 UIDPLUS NAMESPACE QUOTA

     

    CONNECTED Jul 10 17:33:39.890 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.cox.net -- port:993 -- socket:0x6180008a4320 -- thread:0x608000c6c3c0

     

    READ Jul 10 17:33:39.893 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.cox.net -- port:993 -- socket:0x6180008a4320 -- thread:0x608000c6c3c0

    * OK IMAP4 server (InterMail vM.8.01.05.15 201-2260-151-145-20131218) ready Fri, 10 Jul 2015 20:33:40 -0400 (EDT)

     

    WROTE Jul 10 17:33:39.894 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.cox.net -- port:993 -- socket:0x6180008a4320 -- thread:0x618000e70200

    1.40 CAPABILITY

     

    READ Jul 10 17:33:39.915 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.cox.net -- port:993 -- socket:0x6180008a4320 -- thread:0x618000e70200

    * CAPABILITY IMAP4rev1 UIDPLUS NAMESPACE QUOTA

     

    CONNECTED Jul 10 17:33:39.919 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:smtp.cox.net -- port:465 -- socket:0x6000006bd5e0 -- thread:0x600001261fc0

     

    CONNECTED Jul 10 17:33:39.919 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:smtp.cox.net -- port:465 -- socket:0x6180008a3f60 -- thread:0x618000c79d80

     

    READ Jul 10 17:33:39.919 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:smtp.cox.net -- port:465 -- socket:0x6000006bd5e0 -- thread:0x600001261fc0

    554 fed1rmimpo305 cox connection refused from 68.3.158.178

     

    READ Jul 10 17:33:39.919 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:smtp.cox.net -- port:465 -- socket:0x6180008a3f60 -- thread:0x618000c79d80

    554 fed1rmimpo109 cox connection refused from 68.3.158.178

     

    READ Jul 10 17:33:39.926 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.cox.net -- port:993 -- socket:0x6080004ba940 -- thread:0x610000c6ce40

    1.39 OK CAPABILITY completed

     

    WROTE Jul 10 17:33:39.927 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:smtp.cox.net -- port:465 -- socket:0x6000006bd5e0 -- thread:0x600001261fc0

    EHLO [192.168.1.2]

     

    WROTE Jul 10 17:33:39.927 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:smtp.cox.net -- port:465 -- socket:0x6180008a3f60 -- thread:0x618000c79d80

    EHLO [192.168.1.2]

     

    WROTE Jul 10 17:33:39.928 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.cox.net -- port:993 -- socket:0x6080004ba940 -- thread:0x600001261d80

    2.39 LOGIN vlm5 ********

     

    READ Jul 10 17:33:39.946 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:smtp.cox.net -- port:465 -- socket:0x6000006bd5e0 -- thread:0x600001261fc0

    503 not available

     

    WROTE Jul 10 17:33:39.946 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:smtp.cox.net -- port:465 -- socket:0x6000006bd5e0 -- thread:0x600001261fc0

    RSET

     

    READ Jul 10 17:33:39.946 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:smtp.cox.net -- port:465 -- socket:0x6180008a3f60 -- thread:0x618000c79d80

    503 not available

     

    WROTE Jul 10 17:33:39.946 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:smtp.cox.net -- port:465 -- socket:0x6180008a3f60 -- thread:0x618000c79d80

    RSET

     

    READ Jul 10 17:33:39.954 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.cox.net -- port:993 -- socket:0x6180008a4320 -- thread:0x618000e70200

    1.40 OK CAPABILITY completed

     

    WROTE Jul 10 17:33:39.956 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.cox.net -- port:993 -- socket:0x6180008a4320 -- thread:0x618000e743c0

    2.40 LOGIN gm71 ********

     

    READ Jul 10 17:33:39.960 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.cox.net -- port:993 -- socket:0x6080004ba940 -- thread:0x600001261d80

    2.39 OK LOGIN completed

     

    WROTE Jul 10 17:33:39.960 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.cox.net -- port:993 -- socket:0x6080004ba940 -- thread:0x600001261d80

    3.39 CAPABILITY

     

    READ Jul 10 17:33:39.965 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:smtp.cox.net -- port:465 -- socket:0x6180008a3f60 -- thread:0x618000c79d80

    503 5.5.0 not available

     

    WROTE Jul 10 17:33:39.965 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:smtp.cox.net -- port:465 -- socket:0x6180008a3f60 -- thread:0x618000c79d80

    HELO [192.168.1.2]

     

    READ Jul 10 17:33:39.967 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:smtp.cox.net -- port:465 -- socket:0x6000006bd5e0 -- thread:0x600001261fc0

    503 5.5.0 not available

     

    WROTE Jul 10 17:33:39.967 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:smtp.cox.net -- port:465 -- socket:0x6000006bd5e0 -- thread:0x600001261fc0

    HELO [192.168.1.2]

     

    READ Jul 10 17:33:39.982 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.cox.net -- port:993 -- socket:0x6080004ba940 -- thread:0x600001261d80

    * CAPABILITY IMAP4rev1 UIDPLUS NAMESPACE QUOTA

     

    READ Jul 10 17:33:39.985 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:smtp.cox.net -- port:465 -- socket:0x6180008a3f60 -- thread:0x618000c79d80

    503 not available

     

    INITIATING CONNECTION Jul 10 17:33:39.986 host:smtp.cox.net -- port:465 -- socket:0x0 -- thread:0x618000c79d80

     

    READ Jul 10 17:33:39.986 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:smtp.cox.net -- port:465 -- socket:0x6000006bd5e0 -- thread:0x600001261fc0

    503 not available

     

    INITIATING CONNECTION Jul 10 17:33:39.986 host:smtp.cox.net -- port:465 -- socket:0x0 -- thread:0x600001261fc0

     

    READ Jul 10 17:33:39.990 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.cox.net -- port:993 -- socket:0x6180008a4320 -- thread:0x618000e743c0

    2.40 OK LOGIN completed

     

    WROTE Jul 10 17:33:39.990 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.cox.net -- port:993 -- socket:0x6180008a4320 -- thread:0x610000c6ce40

    3.40 CAPABILITY

     

    READ Jul 10 17:33:40.018 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.cox.net -- port:993 -- socket:0x6180008a4320 -- thread:0x610000c6ce40

    * CAPABILITY IMAP4rev1 UIDPLUS NAMESPACE QUOTA

     

    READ Jul 10 17:33:40.021 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.cox.net -- port:993 -- socket:0x6080004ba940 -- thread:0x600001261d80

    3.39 OK CAPABILITY completed

     

    WROTE Jul 10 17:33:40.021 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.cox.net -- port:993 -- socket:0x6080004ba940 -- thread:0x600001261d80

    4.39 LIST "" ""

     

    READ Jul 10 17:33:40.045 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.cox.net -- port:993 -- socket:0x6080004ba940 -- thread:0x600001261d80

    * LIST (\Noselect) "/" ""

    4.39 OK LIST completed

     

    WROTE Jul 10 17:33:40.046 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.cox.net -- port:993 -- socket:0x6080004ba940 -- thread:0x600001261d80

    5.39 LOGOUT

     

    READ Jul 10 17:33:40.052 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.cox.net -- port:993 -- socket:0x6180008a4320 -- thread:0x610000c6ce40

    3.40 OK CAPABILITY completed

     

    WROTE Jul 10 17:33:40.053 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.cox.net -- port:993 -- socket:0x6180008a4320 -- thread:0x618000c70d80

    4.40 LIST "" ""

     

    READ Jul 10 17:33:40.073 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.cox.net -- port:993 -- socket:0x6180008a4320 -- thread:0x618000c70d80

    * LIST (\Noselect) "/" ""

    4.40 OK LIST completed

     

    WROTE Jul 10 17:33:40.073 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.cox.net -- port:993 -- socket:0x6180008a4320 -- thread:0x600001261d80

    5.40 LOGOUT

     

    CONNECTED Jul 10 17:33:40.170 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:smtp.cox.net -- port:465 -- socket:0x6100008a4320 -- thread:0x600001261fc0

     

    CONNECTED Jul 10 17:33:40.170 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:smtp.cox.net -- port:465 -- socket:0x6180008a6fc0 -- thread:0x618000c79d80

     

    READ Jul 10 17:33:40.170 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:smtp.cox.net -- port:465 -- socket:0x6180008a6fc0 -- thread:0x618000c79d80

    554 fed1rmimpo209 cox connection refused from 68.3.158.178

     

    READ Jul 10 17:33:40.170 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:smtp.cox.net -- port:465 -- socket:0x6100008a4320 -- thread:0x600001261fc0

    554 fed1rmimpo210 cox connection refused from 68.3.158.178

     

    WROTE Jul 10 17:33:40.176 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:smtp.cox.net -- port:465 -- socket:0x6100008a4320 -- thread:0x600001261fc0

    EHLO [192.168.1.2]

     

    WROTE Jul 10 17:33:40.176 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:smtp.cox.net -- port:465 -- socket:0x6180008a6fc0 -- thread:0x618000c79d80

    EHLO [192.168.1.2]

     

    READ Jul 10 17:33:40.197 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:smtp.cox.net -- port:465 -- socket:0x6180008a6fc0 -- thread:0x618000c79d80

    503 not available

     

    READ Jul 10 17:33:40.198 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:smtp.cox.net -- port:465 -- socket:0x6100008a4320 -- thread:0x600001261fc0

    503 not available

     

    WROTE Jul 10 17:34:23.064 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.cox.net -- port:993 -- socket:0x6100000b2000 -- thread:0x610001068ec0

    43.1 NOOP

     

    WROTE Jul 10 17:34:23.065 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.cox.net -- port:993 -- socket:0x6100000b29c0 -- thread:0x600001467000

    48.2 NOOP

     

    READ Jul 10 17:34:23.087 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.cox.net -- port:993 -- socket:0x6100000b29c0 -- thread:0x600001467000

    48.2 OK NOOP completed

     

    WROTE Jul 10 17:34:23.088 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.cox.net -- port:993 -- socket:0x6080000badc0 -- thread:0x618000c79040

    75.5 LSUB "" *

     

    WROTE Jul 10 17:34:23.088 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.cox.net -- port:993 -- socket:0x6100000b29c0 -- thread:0x600001273300

    49.2 NOOP

     

    READ Jul 10 17:34:23.091 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.cox.net -- port:993 -- socket:0x6100000b2000 -- thread:0x610001068ec0

    43.1 OK NOOP completed

     

    WROTE Jul 10 17:34:23.092 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.cox.net -- port:993 -- socket:0x6100000bb540 -- thread:0x618000a74040

    172.4 LSUB "" *

     

    READ Jul 10 17:34:23.115 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.cox.net -- port:993 -- socket:0x6100000b29c0 -- thread:0x600001273300

    49.2 OK NOOP completed

     

    READ Jul 10 17:34:23.115 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.cox.net -- port:993 -- socket:0x6080000badc0 -- thread:0x618000c79040

    * LSUB () "/" "INBOX"

    * LSUB () "/" "SentMail"

    * LSUB () "/" "Trash"

    * LSUB () "/" "Deleted Messages"

    * LSUB () "/" "Archive"

    * LSUB () "/" "Sent Messages"

    * LSUB () "/" "Drafts"

    * LSUB () "/" "Notes"

    75.5 OK LSUB completed

     

    WROTE Jul 10 17:34:23.116 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.cox.net -- port:993 -- socket:0x6180002bb3c0 -- thread:0x600001273300

    14.7 STATUS Drafts (MESSAGES UIDNEXT UNSEEN)

     

    WROTE Jul 10 17:34:23.116 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.cox.net -- port:993 -- socket:0x6080000badc0 -- thread:0x610001068ec0

    76.5 LIST "" *

     

    READ Jul 10 17:34:23.117 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.cox.net -- port:993 -- socket:0x6100000bb540 -- thread:0x618000a74040

    * LSUB () "/" "INBOX"

    * LSUB () "/" "SentMail"

    * LSUB () "/" "Trash"

    * LSUB () "/" "Drafts"

    * LSUB () "/" "Spam"

    * LSUB () "/" "Notes"

    * LSUB () "/" "Sent Messages"

    * LSUB () "/" "Deleted Messages"

    * LSUB () "/" "Junk"

    * LSUB () "/" "Archive"

    * LSUB () "/" ""

    * LSUB () "/" "imap.cox.net"

    * LSUB () "/" ""

    * LSUB () "/" "imap.cox.net/Deleted Messages"

    * LSUB () "/" "imap.cox.net/Drafts"

     

    READ Jul 10 17:34:23.119 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.cox.net -- port:993 -- socket:0x6100000bb540 -- thread:0x618000a74040

    172.4 OK LSUB completed

     

    WROTE Jul 10 17:34:23.119 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.cox.net -- port:993 -- socket:0x6180002b54e0 -- thread:0x618000c79040

    16.8 LIST "" *

     

    READ Jul 10 17:34:23.142 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.cox.net -- port:993 -- socket:0x6080000badc0 -- thread:0x610001068ec0

    * LIST () "/" "INBOX"

    * LIST () "/" "SentMail"

    * LIST () "/" "Trash"

    * LIST () "/" "Deleted Messages"

    * LIST () "/" "Archive"

    * LIST () "/" "Sent Messages"

    * LIST () "/" "Drafts"

    * LIST () "/" "Notes"

     

    READ Jul 10 17:34:23.142 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.cox.net -- port:993 -- socket:0x6180002b54e0 -- thread:0x618000c79040

    * LIST () "/" "INBOX"

    * LIST () "/" "SentMail"

    * LIST () "/" "Trash"

    * LIST () "/" "Drafts"

    * LIST () "/" "Spam"

    * LIST () "/" "Notes"

    * LIST () "/" "Sent Messages"

    * LIST () "/" "Deleted Messages"

    * LIST () "/" "Junk"

    * LIST () "/" "Archive"

    * LIST () "/" ""

    * LIST () "/" "imap.cox.net"

    * LIST () "/" ""

    * LIST () "/" "imap.cox.net/Deleted Messages"

    * LIST () "/" "imap.cox.net/Drafts"

    16.8 OK LIST completed

     

    READ Jul 10 17:34:23.143 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.cox.net -- port:993 -- socket:0x6180002bb3c0 -- thread:0x600001273300

    * STATUS {6}

    Drafts (MESSAGES 6 UNSEEN 0 UIDNEXT 3578)

    14.7 OK STATUS completed

     

    WROTE Jul 10 17:34:23.144 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.cox.net -- port:993 -- socket:0x6100000bd700 -- thread:0x600001273300

    36.3 NOOP

     

    WROTE Jul 10 17:34:23.145 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.cox.net -- port:993 -- socket:0x6180002bb3c0 -- thread:0x618000e79780

    15.7 STATUS SentMail (UIDNEXT UNSEEN)

     

    WROTE Jul 10 17:34:23.145 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.cox.net -- port:993 -- socket:0x6180002bb3c0 -- thread:0x618000e79780

    16.7 STATUS Trash (UIDNEXT UNSEEN)

     

    WROTE Jul 10 17:34:23.145 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.cox.net -- port:993 -- socket:0x6180002bb3c0 -- thread:0x618000e79780

    17.7 STATUS Archive (UIDNEXT UNSEEN)

     

    WROTE Jul 10 17:34:23.145 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.cox.net -- port:993 -- socket:0x6180002bb3c0 -- thread:0x618000e79780

    18.7 STATUS "Sent Messages" (UIDNEXT UNSEEN)

     

    READ Jul 10 17:34:23.167 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.cox.net -- port:993 -- socket:0x6100000bd700 -- thread:0x600001273300

    36.3 OK NOOP completed

     

    READ Jul 10 17:34:23.169 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.cox.net -- port:993 -- socket:0x6180002bb3c0 -- thread:0x618000e79780

    * STATUS {8}

    SentMail (UNSEEN 0 UIDNEXT 1000)

    15.7 OK STATUS completed

     

    READ Jul 10 17:34:23.179 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.cox.net -- port:993 -- socket:0x6080000badc0 -- thread:0x610001068ec0

    76.5 OK LIST completed

     

    READ Jul 10 17:34:23.194 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.cox.net -- port:993 -- socket:0x6180002bb3c0 -- thread:0x618000e79780

    * STATUS {5}

    Trash (UNSEEN 0 UIDNEXT 1000)

    16.7 OK STATUS completed

     

    READ Jul 10 17:34:23.231 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.cox.net -- port:993 -- socket:0x6180002bb3c0 -- thread:0x618000e79780

    * STATUS {7}

    Archive (UNSEEN 2 UIDNEXT 1066)

    17.7 OK STATUS completed

    * STATUS {13}

    Sent Messages (UNSEEN 0 UIDNEXT 1413)

    18.7 OK STATUS completed

     

    WROTE Jul 10 17:34:23.234 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.cox.net -- port:993 -- socket:0x6100000b2000 -- thread:0x600001467000

    44.1 NOOP

     

    READ Jul 10 17:34:23.257 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.cox.net -- port:993 -- socket:0x6100000b2000 -- thread:0x600001467000

    44.1 OK NOOP completed

     

    WROTE Jul 10 17:34:23.257 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.cox.net -- port:993 -- socket:0x6100000bb540 -- thread:0x600001467000

    173.4 STATUS Drafts (MESSAGES UIDNEXT UNSEEN)

     

    READ Jul 10 17:34:23.286 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.cox.net -- port:993 -- socket:0x6100000bb540 -- thread:0x600001467000

    * STATUS {6}

    Drafts (MESSAGES 1 UNSEEN 0 UIDNEXT 2994)

    173.4 OK STATUS completed

     

    WROTE Jul 10 17:34:23.286 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.cox.net -- port:993 -- socket:0x6100000bb540 -- thread:0x600001467000

    174.4 STATUS  (UIDNEXT UNSEEN)

     

    WROTE Jul 10 17:34:23.287 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.cox.net -- port:993 -- socket:0x6100000bb540 -- thread:0x600001467000

    175.4 STATUS  (UIDNEXT UNSEEN)

     

    WROTE Jul 10 17:34:23.287 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.cox.net -- port:993 -- socket:0x6100000bb540 -- thread:0x600001467000

    176.4 STATUS "imap.cox.net/Deleted Messages" (UIDNEXT UNSEEN)

     

    WROTE Jul 10 17:34:23.287 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.cox.net -- port:993 -- socket:0x6100000bb540 -- thread:0x600001467000

    177.4 STATUS imap.cox.net/Drafts (UIDNEXT UNSEEN)

     

    WROTE Jul 10 17:34:23.287 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.cox.net -- port:993 -- socket:0x6100000bb540 -- thread:0x600001467000

    178.4 STATUS imap.cox.net (UIDNEXT UNSEEN)

     

    WROTE Jul 10 17:34:23.287 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.cox.net -- port:993 -- socket:0x6100000bb540 -- thread:0x600001467000

    179.4 STATUS SentMail (UIDNEXT UNSEEN)

     

    WROTE Jul 10 17:34:23.287 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.cox.net -- port:993 -- socket:0x6100000bb540 -- thread:0x600001467000

    180.4 STATUS Spam (UIDNEXT UNSEEN)

     

    WROTE Jul 10 17:34:23.287 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.cox.net -- port:993 -- socket:0x6100000bb540 -- thread:0x600001467000

    181.4 STATUS Trash (UIDNEXT UNSEEN)

     

    WROTE Jul 10 17:34:23.287 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.cox.net -- port:993 -- socket:0x6100000bb540 -- thread:0x600001467000

    182.4 STATUS Archive (UIDNEXT UNSEEN)

     

    WROTE Jul 10 17:34:23.287 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.cox.net -- port:993 -- socket:0x6100000bb540 -- thread:0x600001467000

    183.4 STATUS "Sent Messages" (UIDNEXT UNSEEN)

     

    WROTE Jul 10 17:34:23.287 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.cox.net -- port:993 -- socket:0x6100000bb540 -- thread:0x600001467000

    184.4 STATUS "Deleted Messages" (UIDNEXT UNSEEN)

     

    WROTE Jul 10 17:34:23.287 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.cox.net -- port:993 -- socket:0x6100000bb540 -- thread:0x600001467000

    185.4 STATUS Junk (UIDNEXT UNSEEN)

     

    READ Jul 10 17:34:23.313 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.cox.net -- port:993 -- socket:0x6100000bb540 -- thread:0x600001467000

    * STATUS {16}

     

    (UNSEEN 0 UIDNEXT 1000)

    174.4 OK STATUS completed

     

    READ Jul 10 17:34:23.337 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.cox.net -- port:993 -- socket:0x6100000bb540 -- thread:0x600001467000

    * STATUS {12}

    (UNSEEN 0 UIDNEXT 1002)

    175.4 OK STATUS completed

    * STATUS {29}

    imap.cox.net/Deleted Messages (UNSEEN 0 UIDNEXT 1000)

    176.4 OK STATUS completed

     

    READ Jul 10 17:34:23.338 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.cox.net -- port:993 -- socket:0x6100000bb540 -- thread:0x600001467000

    * STATUS {19}

    imap.cox.net/Drafts (UNSEEN 0 UIDNEXT 1000)

    177.4 OK STATUS completed

     

    READ Jul 10 17:34:23.377 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.cox.net -- port:993 -- socket:0x6100000bb540 -- thread:0x600001467000

    * STATUS {12}

    imap.cox.net (UNSEEN 0 UIDNEXT 1000)

    178.4 OK STATUS completed

    * STATUS {8}

    SentMail (UNSEEN 0 UIDNEXT 1237)

    179.4 OK STATUS completed

    * STATUS {4}

    Spam (UNSEEN 0 UIDNEXT 1000)

    180.4 OK STATUS completed

    * STATUS {5}

    Trash (UNSEEN 0 UIDNEXT 1000)

    181.4 OK STATUS completed

    * STATUS {7}

    Archive (UNSEEN 0 UIDNEXT 1084)

    182.4 OK STATUS completed

    * STATUS {13}

    Sent Messages (UNSEEN 0 UIDNEXT 2110)

    183.4 OK STATUS completed

     

    READ Jul 10 17:34:23.378 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.cox.net -- port:993 -- socket:0x6100000bb540 -- thread:0x600001467000

    * STATUS {16}

    Deleted Messages (UNSEEN 0 UIDNEXT 4102)

    184.4 OK STATUS completed

     

    READ Jul 10 17:34:23.381 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.cox.net -- port:993 -- socket:0x6100000bb540 -- thread:0x600001467000

    * STATUS {4}

    Junk (UNSEEN 2 UIDNEXT 1008)

    185.4 OK STATUS completed

  • by Linc Davis,Helpful

    Linc Davis Linc Davis Jul 10, 2015 6:28 PM in response to guy602
    Level 10 (207,978 points)
    Applications
    Jul 10, 2015 6:28 PM in response to guy602

    The server is sending an error message that usually indicates that you've been blacklisted as a spammer. That could be because you've exceeded some limit on the account, or because the server really thinks you're a spammer, or because you made too many failed attempts to log in, or for some other reason that I can't guess. Only Cox could tell you more, and you probably won't find it easy to get that information out of them.

  • by guy602,

    guy602 guy602 Jul 10, 2015 6:39 PM in response to Linc Davis
    Level 1 (0 points)
    Jul 10, 2015 6:39 PM in response to Linc Davis

    Thank you for all your help !  Talking to COX is like rolling the dice, every once in a while i get someone who is competent and cares.

     

    What other email providers would you recommend that is safe and easily compatible with Apple ?  I have old google and yahoo accounts  I use on occasion but I'm not too fond of them.

     

    Thank you !

  • by Linc Davis,Solvedanswer

    Linc Davis Linc Davis Jul 10, 2015 6:49 PM in response to guy602
    Level 10 (207,978 points)
    Applications
    Jul 10, 2015 6:49 PM in response to guy602

    I don't have a recommendation as such, but I do know that Fastmail is well regarded and works with Mail. For any quality service you should be prepared to pay a nominal amount. With free services, you get what you pay for.

  • by guy602,

    guy602 guy602 Jul 10, 2015 6:56 PM in response to Linc Davis
    Level 1 (0 points)
    Jul 10, 2015 6:56 PM in response to Linc Davis

    Your right i am going to look into few.  Thank you again for trying and your help.

     

    Take care.

  • by Longtailfromcatonsville,

    Longtailfromcatonsville Longtailfromcatonsville Jul 31, 2016 8:25 PM in response to guy602
    Level 1 (8 points)
    Jul 31, 2016 8:25 PM in response to guy602

    Thank you, thank you, thank you!

    I have been banging my head checking and double checking.

    I don't know why my mail stop working...incoming was fine, outgoing hasn't worked for a while.

    I've been using the outgoing servers from my other email accounts.

    I finally decided to troubleshoot and then nothing! No incoming or outgoing!

    This was a total fix!

     

    Up and running.  Again.