EagleFox

Q: LTE is not working on iPhone 6 plus

i just got the iPhone 6 plus and it seems like it's not connecting to LTE.  I only see 4G icon showing even though my daughter's iPhone 5 is displaying LTE on her phone. Is this a carrier issue or the iPhone?

iPhone 6 Plus, iOS 8

Posted on Sep 19, 2014 1:13 PM

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Q: LTE is not working on iPhone 6 plus

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  • by GM SFO,

    GM SFO GM SFO May 5, 2015 12:06 PM in response to Lady Engineer
    Level 1 (0 points)
    May 5, 2015 12:06 PM in response to Lady Engineer

    Excellent update on this issue, I had done some of the same steps but not in the sequence outline in your message.  I have an iPhone 6+ and when I switched to Ting network, LTE did not come up.  After the last reset the LTE worked as it always should have.  Thank you

  • by peter1389,

    peter1389 peter1389 May 23, 2015 11:42 AM in response to Lady Engineer
    Level 1 (0 points)
    May 23, 2015 11:42 AM in response to Lady Engineer

    Thats incorrect!

  • by GM SFO,

    GM SFO GM SFO May 23, 2015 12:00 PM in response to peter1389
    Level 1 (0 points)
    May 23, 2015 12:00 PM in response to peter1389

    Peter,

     

    You say what you like, it is a free country.  I have TWO iPhone 6 plus and I switched to Ting on the same day and BOTH had the same issue.  And guess what else?  When I followed the earlier suggestion, BOTH phones connected to LTE.  Now - it is within the sphere of probability to say that when you tried the sequence using (1) phone, it could have been a coincidence.  However, when two pieces of hardware exhibit the same problem and both are solved  using the same procedure - in addition to the others folks who replied with equally measure of success - it is most likely you are wrong.

     

    So - unless you have positive input, a different process, or an explanation you can share, please spare us the fruitlessness of your comments.

  • by peter1389,

    peter1389 peter1389 May 23, 2015 9:51 PM in response to GM SFO
    Level 1 (0 points)
    May 23, 2015 9:51 PM in response to GM SFO

    Haha I love the enthusiasm but I have to admit I posted my comment on the wrong thread but I appreciate you being so respectful in your response

  • by jasiakman,

    jasiakman jasiakman Jun 21, 2015 7:55 PM in response to EagleFox
    Level 1 (4 points)
    Jun 21, 2015 7:55 PM in response to EagleFox

    Thanks for the info everyone - I did an IOS 8.3 update back on June 1st, and everything was fine.  Then I realized while monkeying with my phone about 1.5 weeks later that there was a "voice and data" option.

     

    I wish I'd never done that.

     

    Since then, I've done repeated restores, and on/offs for just about every setting, but to no avail: my phone will go from 5 bars to none to 2 to none to 5 ... you get the idea - except this is entirely within the same minute, in a place that I used to have perfect 5 bar service.

     

    It makes sense that I accidentally enabled something with my carrier; it doesn't make sense that turning the feature back off means I'd still have the same problems... until I realized that it may be because it's now "enabled" on my verizon account and I can't even check without being punted to a different Verizon area I need to even register to get into (forget what it's called, but I have to sign up separately.)

     

    Either way, I'll be stopping by the Verizon store tomorrow and the Apple store on Wednesday, and I might try one more full reset but not accept my "carrier update" and see what happens.

     

    Regardless, this has been an absolutely horrible experience, and I hope Apple's working the problem too - because even if it is Verizon's fault, until I found this thread I'd seriously thought that my iPhone 6 would be my last Apple phone.

  • by Divik India,

    Divik India Divik India Jul 11, 2015 5:12 AM in response to EagleFox
    Level 1 (0 points)
    Jul 11, 2015 5:12 AM in response to EagleFox

    Hi All,

    I have 2 sim cards and both are showing LTE on my iPhone 6, but when I put them in my 6+, its just showing 3G. I am feeling frustrated on this choice of phone. I am a die hard Apple fan but this has turned me down. I tried formatting and restoring through iTunes, resetting the settings but nothing worked. I upgraded to 8.4 but all in vain.

    Please suggest if this is a hardware issue with 6+

  • by Lady Engineer,

    Lady Engineer Lady Engineer Jul 11, 2015 5:26 AM in response to Divik India
    Level 1 (78 points)
    Mac OS X
    Jul 11, 2015 5:26 AM in response to Divik India

    Call your provider and  and have them re-provision your phone, in other words - send all your settings and features. reboot and try.  If that don't work, you need a new phone.

  • by Divik India,

    Divik India Divik India Jul 11, 2015 12:02 PM in response to Lady Engineer
    Level 1 (0 points)
    Jul 11, 2015 12:02 PM in response to Lady Engineer

    I Guess the only option left now is to replace this phone. I have got 1 GB data added to my plan but LTE still doesnt work. I tried toggling between 3g and LTE and the phone showed me LTE for a few seconds and then disappeared. I am not happy with iPhone 6+

  • by KiltedTim,

    KiltedTim KiltedTim Jul 11, 2015 12:05 PM in response to Divik India
    Level 9 (56,398 points)
    Mac OS X
    Jul 11, 2015 12:05 PM in response to Divik India

    There are currently no carrier in India that support LTE on the iPhone at all.

     

    See this list: http://www.apple.com/iphone/LTE/

  • by Divik India,

    Divik India Divik India Jul 11, 2015 9:01 PM in response to KiltedTim
    Level 1 (0 points)
    Jul 11, 2015 9:01 PM in response to KiltedTim

    Hi Kilted, slight correction. There are infact providers for LTE in India. One of them being Airtel. As I had mentioned, I have 2 sim cards, both of them giving LTE on my iPhone 6 but both of them are not giving LTE on 6+

  • by Divik India,

    Divik India Divik India Jul 11, 2015 10:20 PM in response to KiltedTim
    Level 1 (0 points)
    Jul 11, 2015 10:20 PM in response to KiltedTim

    Hey all, additional Info which may be useful to a lot of you who face the same problem. If your phone supports LTE and your service provider supports LTE for iPhone 6 or 6 plus does not guarantee that you will get LTE.

     

    There are specific Model numbers given at the back of each iPhone, check with your service provider (wherever you are travelling or living) if the provider supports this specific model of iPhone. In case of Airtel, they support A1524 and A1593 of 6Plus. (so its something similar to a software which is Unix Based but requires a specific Java version to run on ;-)              )

     

    You will never get to know about this without wasting 3 full days.

  • by KiltedTim,

    KiltedTim KiltedTim Jul 12, 2015 12:55 AM in response to Divik India
    Level 9 (56,398 points)
    Mac OS X
    Jul 12, 2015 12:55 AM in response to Divik India

    No. There is no correction to be made. Just because it works for some people with some phones does not make it 'supported'.

    That's an Apple document. Why don't you call them if you have an issue with it and they can explain it to you.

  • by ed from grand junction,

    ed from grand junction ed from grand junction Aug 15, 2015 3:46 PM in response to genenaples
    Level 1 (0 points)
    Aug 15, 2015 3:46 PM in response to genenaples

    LTE came on my new iphone 6 after the hard reset.  Thanks.

  • by DVR23,

    DVR23 DVR23 Dec 4, 2015 11:21 AM in response to EagleFox
    Level 1 (0 points)
    Dec 4, 2015 11:21 AM in response to EagleFox

    I had the same problem with our iPhone 6+. I tried everything in the thread: shut off/turn on, hard reset, remove SIM card/replace/hard reset, Airplane mode on/off, reset network settings, etc. I just got off of the phone with AT&T and our problem has been fixed.


    My husband broke his phone and switched service to an old iPhone 4 while we waited for insurance to send a replacement. The 4 was only connected and used for 2-3 days. When we connected the 4, we had to go to AT&T for a new SIM card, then another new SIM was sent with the new 6+. We connected the 6+ and one day later had no cellular connectivity. After trying resets on my own, I called AT&T to see if they could send a reset. In our case, when we activated the new 6+, the ICCID was not done correctly. Something about downgrading to the 4 then back to the 6+...


    Just some info for anyone having similar issue.

  • by thegrayhog,

    thegrayhog thegrayhog Jul 7, 2016 3:32 PM in response to EagleFox
    Level 1 (4 points)
    Jul 7, 2016 3:32 PM in response to EagleFox

    I have had the same issue since May 27, 2016; traveled from my home area and lost all cell phone connectivity; went to Verizon and did a network settings reset and got cellular service everywhere BUT INSIDE MY HOUSE. I have been to Verizon four times since and the Apple Store twice.  Verizon says it's my 6+ phone antenna and Apple Store says my phone is in mint condition.  I checked the discussion online about this exact topic and I don't want to switch phones to just have the same problem because I want the same device. Today, I called Verizon tech 2 level support and the woman enabled wifi calling (why no one tried this earlier is beyond me)! So, I can call from my house now, but I still can't get the LTE signal from inside the house. I called my Verizon store to give them this feedback and they said that today alone, they've had ten customers come in the store with my problem (I was the first, six weeks ago). I have tried it all...take the phone back to factory settings, restore, new sim card, take the phone back to factor settings and not restore, but nothing works. I am just happy now I can make calls. I wondered why I have never known about wifi calling...maybe Verizon just wants you to use data, so they never mention this as a possible work-around? Can't wait for the iPhone 7!

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