HT204084: Get help with an item purchased from the iTunes Store, App Store, Mac App Store, or iBooks Store

Learn about Get help with an item purchased from the iTunes Store, App Store, Mac App Store, or iBooks Store
Rene Estrada

Q: How can I report a billing problem?

I try to buy an app and it says to put my credit cars information in, so i put my correct information and it says, "For assistance, contact iTunes support at www.apple.com/support/itunes/ww/." I go to the website but it won't help me.

Posted on Jul 12, 2015 12:42 AM

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Q: How can I report a billing problem?

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  • by seventy one,

    seventy one seventy one Jul 12, 2015 12:47 AM in response to Rene Estrada
    Level 6 (15,103 points)
    Peripherals
    Jul 12, 2015 12:47 AM in response to Rene Estrada

    What do you mean "it won't help me".   Do you not make contact?   Is it asking you to change your details?

     

    Tell us more ... but don't include any personal or account details.

  • by Rene Estrada,

    Rene Estrada Rene Estrada Jul 12, 2015 12:59 AM in response to seventy one
    Level 1 (0 points)
    Jul 12, 2015 12:59 AM in response to seventy one

    I follow the every step the website gives me but it would still say "for assistance...." I have tried a lot of times but it still doesn't work

  • by King_Penguin,

    King_Penguin King_Penguin Jul 12, 2015 1:34 AM in response to Rene Estrada
    Level 10 (132,858 points)
    iTunes
    Jul 12, 2015 1:34 AM in response to Rene Estrada

    Have you been to that link and contacted iTunes Support ? If not then you will need to do so (these are user-to-user forums) :

    - go to http://www.apple.com/support/itunes/ww

    - click on your country's flag

    - click on the Contact Support at the bottom of the left-hand column

    - click on Contact iTunes Store Support on the right-hand side of the page

    - then Purchases, Billing & Redemption

  • by Nikitikitavi,

    Nikitikitavi Nikitikitavi Aug 25, 2015 4:56 AM in response to Rene Estrada
    Level 1 (0 points)
    Aug 25, 2015 4:56 AM in response to Rene Estrada

    When you are going to the apple support page the link takes you to scroll down to the bottom right of the very end of the page click contact Apple support and choose to schedule a call at your convenience they are so friendly and really fun as well as outgoing to help I always wonder how fun it must be to work there for the simple fun customer service they are always up for