HT201263: If you can't update or restore your iPhone, iPad, or iPod touch

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tomkat

Q: iPad froze up after installing iOs 8.4

I installed iOS 8.4 on both my iPad2 and my iPhone 5s.  The pone works great but my iPad is completely frozen up.  All I can get is the Apple symbol and even that goes away after a few minutes.   Holding down home and restart buttons does nothing.  I tried connecting it to my computer but iTunes does not even see the iPad.  Any suggestions on what to do next?  Thanks.

iPad 2, iOS 6, 32g ATT 3g

Posted on Jun 30, 2015 11:19 AM

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Q: iPad froze up after installing iOs 8.4

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  • by wjnipod,

    wjnipod wjnipod Jul 8, 2015 4:35 PM in response to tomkat
    Level 1 (0 points)
    Jul 8, 2015 4:35 PM in response to tomkat

    Same problem with my iPad 2.  after upgrading to 8.4 it appears dead to the world; but a few times it will boot up normally and appear to be functioning ok.

    But after awhile when it goes to sleep and it is again dead.  Tried restoring several times, but it just hangs up withe apple logo and progress bar.  itunes states that it is waiting for the ipad but nothing happens.

  • by officerconway,

    officerconway officerconway Jul 8, 2015 5:48 PM in response to tomkat
    Level 1 (0 points)
    Jul 8, 2015 5:48 PM in response to tomkat

    HHaving the same issue here as everyone else. My ipad2 was perfect before the OTA update. Now it restarts whenever it feels like, and my battery is screwd. I've restored multiple times and have had no look what so ever. Apple I hope you see this, more people need to post here so a fix can be made.

  • by NRG369,

    NRG369 NRG369 Jul 9, 2015 12:10 PM in response to tomkat
    Level 1 (0 points)
    Jul 9, 2015 12:10 PM in response to tomkat

    Similar problem here; although no issues with my Iphone 6.

     

    My iPad, however, just froze while doing the update.  For a few seconds when I connected it the the wall power plug,it  showed the home screen with apps, however, in zoom mode and then just went back to the frozen screen.

     

    Connecting it to iTunes, I get the message "To allow access, please respond on you iPad."  But with unresponsive iPad, how can I respond - so no good.  It would seem that I need to visit the iPad store to try and fix.

     

    iPad 3.

  • by amandafromdiamond-bar,

    amandafromdiamond-bar amandafromdiamond-bar Jul 9, 2015 1:52 PM in response to hrdias
    Level 1 (0 points)
    Jul 9, 2015 1:52 PM in response to hrdias

    Same here, my iPad2 is restarting over and over again trying to update or reboot with no success after updating iOS to 8.4.

  • by officerconway,

    officerconway officerconway Jul 9, 2015 4:20 PM in response to tomkat
    Level 1 (0 points)
    Jul 9, 2015 4:20 PM in response to tomkat

    alright now I'm convinced this is a real issue and not just my iPad. How do we get Apples attention on this? Do we need to start sending news tips to Engadget. Does anyone know what the next step should be? We shouldn't be just left with broken iPads.

  • by hrdias,

    hrdias hrdias Jul 9, 2015 6:00 PM in response to amandafromdiamond-bar
    Level 1 (0 points)
    Jul 9, 2015 6:00 PM in response to amandafromdiamond-bar

      any sugestion?

  • by Jupiteryankee,

    Jupiteryankee Jupiteryankee Jul 11, 2015 6:50 AM in response to tomkat
    Level 1 (0 points)
    Jul 11, 2015 6:50 AM in response to tomkat

    has there been a fix? My iPad is useless now. The banner at the top is reversed , the bookmark has to be pressed twice , the process speed is greatly reduced. HELP HELP!

  • by wjnipod,

    wjnipod wjnipod Jul 11, 2015 8:57 AM in response to tomkat
    Level 1 (0 points)
    Jul 11, 2015 8:57 AM in response to tomkat

    This is getting to be too strange.  For the last day or so the ipad would not update and restore; then this morning it worked.  The Ipad was functioning normally; but as soon as it went to sleep it died, and I am back at the start again.  Apple has screwed up the ipad 2 with 8.4.

  • by djaya98,

    djaya98 djaya98 Jul 11, 2015 10:02 PM in response to tomkat
    Level 1 (0 points)
    Jul 11, 2015 10:02 PM in response to tomkat

    I have tried the method suggested above, 

    I seemed to go through the Restore and Update process (extracting software, restoring ipad software,bla bla..) , but it finally end up with the error message :

           The ipad "ipad" could not be restored. An unknown error occurred (1)

     

    Will  Apple service center  help me with this problem? since I don't have warranty for this device (Ipad 4 64GB), because I bought a refurbished Ipad from some seller on ebay.

  • by NRG369,

    NRG369 NRG369 Jul 12, 2015 7:42 AM in response to NRG369
    Level 1 (0 points)
    Jul 12, 2015 7:42 AM in response to NRG369

    So as stated earlier, I did the upgrade on 8 July, and found that the iPad had frozen. After several hard reset attempts and twice trying to restore via iTunes - I could not get the iPad to respond. iTunes could not recognize my iPad.

     

    My intention was to visit the Apple Store when I had the time. So after the last hard reset and the image appearing that I had to connect to iTunes, and with the power on, I just left it. That was on 10 July. This morning on 12 July, after having done NOTHING, I pressed the Home button and the code screen appears - in zoom mode. I keyed in the code and the Home screen appears, still in distorted zoom mode. After doing the finger tap thing to restore normal size, I started using it and everything seems to be working.

     

    I am typing this message on my previously frozen iPad. Go figure. I am so glad I didn't have to do a restore as I had last backed up my iPad a while ago and had a lot of new info which I did not wish to lose.

     

    I now know that if I do an upgrade,  I need to first back up.

  • by tatos,

    tatos tatos Jul 13, 2015 1:04 PM in response to tomkat
    Level 1 (0 points)
    Jul 13, 2015 1:04 PM in response to tomkat

    Same problem here, I have tried several ways to recover the information (I don't have a backup) and everything I have tried is not working.

     

    It seems that has something to do with iOS 8.4 :-\

  • by Philly_Phan,

    Philly_Phan Philly_Phan Jul 13, 2015 1:26 PM in response to tomkat
    Level 6 (13,576 points)
    iPhone
    Jul 13, 2015 1:26 PM in response to tomkat

    If it has NEVER been jailbroke, here are some standard repair procedures:

     

    First, try a system reset.  It cures many ills and it's quick, easy and harmless...

    Hold down the on/off switch and the Home button simultaneously until you see the Apple logo.  Ignore the "Slide to power off" text if it appears.  You will not lose any apps, data, music, movies, settings, etc.

     

    If the Reset doesn't work, try a Restore.  Note that it's nowhere near as quick as a Reset.  It could take well over an hour!  Connect via cable to the computer that you use for sync.  From iTunes, select the iPad/iPod/iPhone and then select the Summary tab.  Follow the on-screen directions for Restore and be sure to say "yes" to the backup.  You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod/iPhone.  Again, say "yes."

     

    At the end of the basic Restore, you will be asked if you wish to sync the iPad/iPod/iPhone.  As before, say "yes."  Note that that sync selection will disappear and the Restore will end if you do not respond within a reasonable time.  If that happens, only the apps that are part of the IOS will appear on your device.  Corrective action is simple -  choose manual "Sync" from the bottom right of iTunes.

     

    If you're unable to do the Restore (or it doesn't help), go into Recovery Mode per the instructions here.  You WILL lose all of your data (game scores, etc,) but, for the most part, you can redownload apps and music without being charged again.  Also, read this.

  • by DNA Man,

    DNA Man DNA Man Jul 14, 2015 8:38 AM in response to tomkat
    Level 1 (75 points)
    Jul 14, 2015 8:38 AM in response to tomkat

    I updated to iOS 8.4 a couple of days ago. Since then my iPad will not accept my password for my home WiFi. The dialogue box says "incorrect password" even though it is the correct password! I have tried  a reset my iPad many times now but no further forward getting on to my WiFi. Any suggestions? Any one spoken to Apple about this problem?

  • by deggie,

    deggie deggie Jul 14, 2015 8:42 AM in response to DNA Man
    Level 9 (54,662 points)
    iPhone
    Jul 14, 2015 8:42 AM in response to DNA Man

    Did you try Settings > General > Reset > Reset Network Settings

  • by DNA Man,

    DNA Man DNA Man Jul 14, 2015 8:51 AM in response to tomkat
    Level 1 (75 points)
    Jul 14, 2015 8:51 AM in response to tomkat

    Hi deggie,

    yes, I tried the suggestion you made a couple of times but the iPad still will not connect. Seems from reading the forum, this is a common issue.

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