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Jul 16, 2015 7:09 AM in response to francesca52by mario49,Hey francesca52,
Thanks for the question. If I understand correctly, the Apple TV remote buttons are not responding. It looks like you have already done some troubleshooting. I would recommend that you read this article, it may be able to help the issue.
Troubleshooting the Apple Remote - Apple Support
If you're using the remote with an Apple TV
When you use the Apple Remote with Apple TV, make sure of the following:
- If you’ve paired Apple TV and an Apple Remote, make sure you’re using the paired remote:
- If you’re using the paired remote and the Apple TV status light flashes white, the problem isn’t with the remote.
- If you’re using an unpaired remote, the Apple TV status light flashes amber.
- If you’ve paired Apple TV and an Apple Remote, and you can’t find the paired remote, set Apple TV to work with any remote by pressing and holding the Menu and Previous/Rewind buttons for 6 seconds.
- Point the remote directly at Apple TV.
- Make sure the IR receiver on the front of Apple TV isn’t blocked.
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Another remote may be paired with Apple TV. You may want to unpair the remote and then pair it again.
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If Apple TV displays a picture of a remote and a warning (
) symbol, you need to replace the battery in the remote. See "How to replace the Apple Remote battery" for steps to replace the battery.
If you've replaced the Apple Remote battery but still don't see a blinking light in the video preview window, contact Apple technical support (1-800-APL-CARE in the U.S.) or take your Apple Remote to your local Apple Store or Apple Authorized Service Provider (AASP) for service options.
Thanks for using Apple Support Communities.
Have a good one - If you’ve paired Apple TV and an Apple Remote, make sure you’re using the paired remote:
