francesca52

Q: Apple TV Remote unresponsive

The problem seems to be getting worse.  I tried troubleshooting suggestions but still not resolved.  The 'select' button most of the time does not respond.  The up button mostly does not respond.  And often NONE of the buttons do not respond.  The front of Apple TV in in clear view and range.  I changed batteries.  I have re-booted Apple TV.  I have paired / unpaired....

 

Please help!

Posted on Jul 14, 2015 7:35 AM

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Q: Apple TV Remote unresponsive

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  • by mario49,

    mario49 mario49 Jul 16, 2015 7:09 AM in response to francesca52
    Community Specialists
    Jul 16, 2015 7:09 AM in response to francesca52

    Hey francesca52,

     

    Thanks for the question. If I understand correctly, the Apple TV remote buttons are not responding. It looks like you have already done some troubleshooting. I would recommend that you read this article, it may be able to help the issue.

     

    Troubleshooting the Apple Remote - Apple Support

    If you're using the remote with an Apple TV

    When you use the Apple Remote with Apple TV, make sure of the following:

    • If you’ve paired Apple TV and an Apple Remote, make sure you’re using the paired remote: 
         
      • If you’re using the paired remote and the Apple TV status light flashes white, the problem isn’t with the remote.
      •  
      • If you’re using an unpaired remote, the Apple TV status light flashes amber.
    • If you’ve paired Apple TV and an Apple Remote, and you can’t find the paired remote, set Apple TV to work with any remote by pressing and holding the Menu and Previous/Rewind buttons for 6 seconds.
    • Point the remote directly at Apple TV.
    • Make sure the IR receiver on the front of Apple TV isn’t blocked.
    • Another remote may be paired with Apple TV. You may want to unpair the remote and then pair it again.

    • If Apple TV displays a picture of a remote and a warning ( ) symbol, you need to replace the battery in the remote. See "How to replace the Apple Remote battery" for steps to replace the battery.

    If you've replaced the Apple Remote battery but still don't see a blinking light in the video preview window, contact Apple technical support (1-800-APL-CARE in the U.S.) or take your Apple Remote to your local Apple Store or Apple Authorized Service Provider (AASP) for service options.

    Thanks for using Apple Support Communities.
    Have a good one