jeremiahhouse08

Q: Apple Pay - Card Design Not Reflected in Passbook

I started using Apple Pay yesterday, and all of my cards loaded quickly and easily. However, the card designs on my Citi cards (I have 2), are not being reflected. When loaded into Apple Pay, they are just generic looking cards, not the actual design of the card; thus making it hard to determine which Citi card is which. I first contacted Citi about this problem, and they are saying that the issue is with Apple. I would really appreciate any help as right now I do not have my card numbers memorized, and would simply like to know which card is which by the design.

 

Per Citi's own website, my cards should look something like this:

 

Device_Generic.png

 

 

However, this is what I see on my Passbook:

 

FullSizeRender.jpg

iPhone 6, iOS 8.1

Posted on Oct 21, 2014 8:08 AM

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