Pentium3210

Q: Crown stuck with a rubber material

I bought my 42 Sport Edition on the launch day, I've been using it everyday without a problem until the last 3 days, the Digital Crown started to have some stiffness when you don't use it for a while...

Today, It was completely stuck and I have to apply some force to rotate it, I tried to click it but it's stuck on click mode and Siri keeps turning on to listen, while trying to figure out why, I noticed some black rubber material smashed between the crown and the body of the watch...it was surrounding the crown axis and make it hard to move it...I managed to move it out of the way with a piece of paper, it's like a tiny rubber band or something...

 

After that the crown went smoothly again! no problem at all, even if you let the watch for hours without using it!

 

Now I'm concerned about this small band, maybe it supposed to be in place to protect the interior components from dust / debris, I called Apple Customer Support and they requested some photos of my this rubber thing which I removed (I didn't take photos before removing it) so the Watch itself looked normal to them and they asked me to keep using it for a coupe of days to see if something happens....

 

Do you think I should give them a visit? it's working now, but I don't want to end with a bigger problem later!

 

Any info? Suggestions?

Posted on Jul 14, 2015 11:37 PM

Close

Q: Crown stuck with a rubber material

  • All replies
  • Helpful answers

  • by nick101,

    nick101 nick101 Jul 15, 2015 3:19 AM in response to Pentium3210
    Level 5 (5,103 points)
    Jul 15, 2015 3:19 AM in response to Pentium3210

    Take it to an Apple store or call Apple support. What you're describing sounds like a gasket that has come out of position. It may not stop the watch from working but, if it is a gasket, its purpose will be to protect agains water and dust, so it's necessary

  • by James Willis,

    James Willis James Willis Aug 23, 2015 8:56 PM in response to Pentium3210
    Level 1 (10 points)
    Aug 23, 2015 8:56 PM in response to Pentium3210

    This EXACT thing happened to me today. Can you tell me what happened at the store?

  • by mike_russ1984,

    mike_russ1984 mike_russ1984 Nov 27, 2015 6:18 AM in response to Pentium3210
    Level 1 (0 points)
    Nov 27, 2015 6:18 AM in response to Pentium3210

    Exactly the same for me - regret not photographing the rubber material sticking out.

    Was like that for a few days and it's just fell out today and its back to its smooth rolling and clicking self.

    Just paranoid about water even more now!

  • by LarryHN,

    LarryHN LarryHN Nov 27, 2015 9:34 AM in response to mike_russ1984
    Level 10 (84,125 points)
    Photos for Mac
    Nov 27, 2015 9:34 AM in response to mike_russ1984

    exactly the same [problem?

     

    Exactly the same solution

     

    Take it to an Apple store or call Apple support. What you're describing sounds like a gasket that has come out of position. It may not stop the watch from working but, if it is a gasket, its purpose will be to protect agains water and dust, so it's necessary

    LN