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Q: Itunes 12.2.0.145 crashes when I try to access the app and books tab

When I try to access the app tab or the Books tab, iTunes crashes.  This happens with a connected device or without one connected. If I access the apps on a connected device, it also crashes. 

 

 

Possible pertinent information:

Microsoft Windows 7 x64 Enterprise Edition Service Pack 1 (Build 7601)

LENOVO 232036U

iTunes 12.2.0.145

QuickTime not available

FairPlay 2.8.28

Apple Application Support 3.2

iPod Updater Library 12.0

CD Driver 2.2.3.0

CD Driver DLL 2.1.3.1

Apple Mobile Device 8.2.1.3

Apple Mobile Device Driver 1.67.0.0

Bonjour 3.0.0.10 (333.10)

Gracenote SDK 3.06.1.3084

Gracenote MusicID 3.06.1.3084

Gracenote Submit 3.06.1.3084

Gracenote DSP 3.06.1.3084

 

iTunes Serial Number 000000001132208C

 

Current user is not an administrator.

The current local date and time is 2015-07-13 08:51:07.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is not supported.

Core Media is supported.

 

Video Display Information

 

Intel Corporation, Intel(R) HD Graphics 4000

 

No external plug-ins installed.

 

Genius ID: 51afb894d03bddbb60b7ddc5abc5fdc1

 

Adapter Name:    {861B7B5F-0987-4571-94E4-A856738F1BA9}

Description:    Intel(R) Centrino(R) Advanced-N 6205

 

Active Connection:    LAN Connection

Connected:    Yes

Online:        Yes

Using Modem:    No

Using LAN:    Yes

Using Proxy:    No

 

Firewall Information

 

Windows Firewall is off.

 

Connection attempt to Apple web site was successful.

Connection attempt to browsing iTunes Store was successful.

Connection attempt to purchasing from iTunes Store was successful.

Connection attempt to iPhone activation server was successful.

Connection attempt to firmware update server was successful.

Connection attempt to Gracenote server was successful.

Last successful iTunes Store access was 2015-07-13 08:50:09.

 

iPodService 12.2.0.145 (x64) is currently running.

iTunesHelper 12.2.0.145 is currently running.

Apple Mobile Device Service service 3.3.0.0 is currently running.

 

Universal Serial Bus Controllers:

 

Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E26.  Device is working properly.

Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E2D.  Device is working properly.

Intel(R) USB 3.0 eXtensible Host Controller.  Device is working properly.

 

No FireWire (IEEE 1394) Host Controller found.

 

Connected Device Information:

 

MHR-iPad, iPad 2 running firmware version 8.1.3

Serial Number:    DKVG10NADFHY

 

iPod (5th generation) running firmware version 1.3

Serial Number:    8K624JT5SZ9

 

iPhone 5s (GSM) running firmware version 8.1.3

Serial Number:    C38MH89GFF9R

iPhone 5s, iOS 8.1.3

Posted on Jul 13, 2015 8:56 AM

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Q: Itunes 12.2.0.145 crashes when I try to access the app and books tab

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