HT203353: If Safari is slow, stops responding, quits unexpectedly, or has other issues
Learn about If Safari is slow, stops responding, quits unexpectedly, or has other issues
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All replies
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Helpful answers
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Jul 15, 2015 5:39 AM in response to afacanby thunderzzz,Hi. You may find the answer here: If Safari is slow, stops responding, quits unexpectedly, or has other issues - Apple Support
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Jul 15, 2015 5:44 AM in response to afacanby thunderzzz,Try to reset Safari settings:
1.Open Safari
2. Click on Safari menu at the top(to the right from the Apple logo)
3. Select preferences/privacy tab
4. Click on Remove all website data
5. Close Safari.
Delete Safari cache files:
1. Click on finder
2. Look for GO menu at the top
3. click on GO and hold down the option key. This will show user library folder.
4. Click on Library and look for Caches folder
5. In caches folder open com.apple.Safari folder
6. Move to trash Cache.db file.
This should solve the issue. If it will not help try to turn off Safari extentions
1.Open Safari
2. Click on Safari menu at the top(to the right from the Apple logo)
3. Select preferences
4. Find extentions tab
5. Turn off all the extentions
6. Relauch Safari
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Jul 15, 2015 5:47 AM in response to thunderzzzby afacan,Well, since it quits unexpectedly within the milliseconds, no chance to reach the menu button at the top for safari.
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Jul 15, 2015 5:49 AM in response to afacanby thunderzzz,Try to launch it while holding down the shift key. If it gives you any crash report please post it here
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Jul 15, 2015 6:03 AM in response to thunderzzzby afacan,it is 27 pages and I could not paste it here, so just pasted the link.
https://docs.google.com/document/d/10BPkOJ689vC3-zxspMKkkGNtFjFJ8jkGLpsEtKLeEjg/ edit?usp=sharing
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Jul 15, 2015 7:05 AM in response to afacanby isabel137,This thread discusses the same problem. When I try to open Safari, it immediately crashes
Tried everything suggested with no luck, so ended up using the Recovery Disk to reinstall OS X.
Safari is working again though the bookmarks were messed up. Fixed from TM backup.
Good luck.
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Jul 15, 2015 9:32 AM in response to afacanby Linc Davis,Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
Step 1
For this step, the title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.
In the top right corner of the Console window, there's a search box labeled Filter. Enter the name of the crashed application or process. For example, if Safari crashed, you would enter "Safari" (without the quotes.)
Each message in the log begins with the date and time when it was entered. Select the messages from the time of the last crash, if any. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Some private information, such as your name, may appear in the log. Anonymize before posting.
Step 2
In the Console window, select
DIAGNOSTIC AND USAGE INFORMATION ▹ User Diagnostic Reports
(not Diagnostic and Usage Messages) from the log list on the left. There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of crash reports. The name of each report starts with the name of the process, and ends with ".crash". Select the most recent report related to the process in question. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.
I know the report is long, maybe several hundred lines. Please post all of it anyway.
If you don't see any reports listed, but you know there was a crash, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.
In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)
Please don’t post other kinds of diagnostic report—they're very long and rarely helpful.
When you post the log extract or the crash report, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.