HT204597: If you can't import photos from your iPhone, iPad, or iPod touch to your computer

Learn about If you can't import photos from your iPhone, iPad, or iPod touch to your computer
adayley
Level 1 (0 points)

Q: Photos App no longer sees my iPhone as import source

Image Capture can see the photos on my iPhone 5S running iOS 8.4 (12H143). The Photos App does not see the phone and will not show the Import selection. How do I fix the Photos App so I can import photos from my iPhone?

iPhone 5, iOS 8.4

Posted on Jul 13, 2015 11:02 PM

by lgcebuk,Solvedanswer
lgcebuk lgcebuk
Level 1 (64 points)
Photos for Mac
A:

I had this issue too and contacted support in the end.  I know it sounds crazy but they got me to eject my phone, take another photo and then reconnect.  Somehow taking a new image seemed to have forced Photos to "look again" at the camera roll of the connected iPhone and importing started working again.  Worth a try!

Posted on Jul 14, 2015 10:17 PM

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adayley

Q: Photos App no longer sees my iPhone as import source

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  • Helpful answers

  • by LarryHN,

    LarryHN LarryHN Jul 14, 2015 6:30 AM in response to adayley
    Level 10 (84,239 points)
    Photos for Mac
    Jul 14, 2015 6:30 AM in response to adayley

    Connect the phone and launch Photos - does it show in the sidebar? If so select it and click the box in the upper left to open Photos when this device is connected.  and while it is connected you can import form ti

     

    LN

  • by lgcebuk,Solvedanswer

    lgcebuk lgcebuk Jul 14, 2015 10:17 PM in response to adayley
    Level 1 (64 points)
    Photos for Mac
    Jul 14, 2015 10:17 PM in response to adayley

    I had this issue too and contacted support in the end.  I know it sounds crazy but they got me to eject my phone, take another photo and then reconnect.  Somehow taking a new image seemed to have forced Photos to "look again" at the camera roll of the connected iPhone and importing started working again.  Worth a try!

  • by adayley,

    adayley adayley Jul 15, 2015 7:41 AM in response to LarryHN
    Level 1 (0 points)
    Jul 15, 2015 7:41 AM in response to LarryHN

    Thank you for the reply. I tried that already without luck.

  • by adayley,

    adayley adayley Jul 15, 2015 7:47 AM in response to lgcebuk
    Level 1 (0 points)
    Jul 15, 2015 7:47 AM in response to lgcebuk

    Well, I took some photos yesterday and now my iPhone is visible to the Photos App. So, I assume your idea of taking a photo and reconnecting solved my issue. Thanks!