andycgd
Level 1 (0 points)

Q: when I try to update to the latest version of itunes i receive the error message 'secure link to itunes store failed' why

unable to update to latest version 12.2 of iTunes

 

Error message reads - secure link to iTunes store failed

 

What will cause this error, I am presently running version 12.1.2.27 on a 64 bit windows computer and have had no problems updating iTunes until this new version release.

Posted on Jul 13, 2015 8:53 AM

by mario49,Solvedanswer
mario49 mario49
Community Specialists
A:

Hello andycgd,

 

After reviewing your post, it sounds like you are not able to connect to the iTunes Store when you are trying to update. I would recommend that you read these articles, they may be helpful in troubleshooting your issue.

 

Can't connect to the iTunes Store - Apple Support

Windows

If you haven't been able to connect to the iTunes Store for more than a day, a software or Internet service provider (ISP) configuration issue might be blocking your access. Find out which ports and servers need to be allowed for iTunes Store access, then try the steps below.

If there's still an issue after you try the steps above, contact your Internet service provider and confirm that these ports and servers are turned on for your network.

The hosts file might also be the cause of the issue. Learn how to reset the hosts file back to default and how to use a FixIt to have Windows reset the hosts defaults for you.
Some workplaces might put internal resources in the hosts file that block the iTunes Store. The FixIt doesn't work for Windows 8.

To create a copy of your hosts file and replace it with an empty hosts file, follow the steps below:

  1. Navigate to the hosts file at C:\WINDOWS\SYSTEM32\DRIVERS\ETC.
  2. Select the hosts file. There should be a duplicate of the hosts file named "Copy of hosts" (Windows XP) or "hosts-copy" (Windows Vista, Windows 7, or Windows 8).
  3. Drag the original hosts file to your desktop.
  4. Right-click the duplicate file and choose Open. If you're prompted to choose the program you want to use to open the file, double-click Notepad.
  5. When Notepad opens, choose Edit > Select All.
  6. Choose Edit > Delete.
  7. Choose File > Save.
  8. Close Notepad.
  9. Right-click the duplicate file, and choose Rename from the pop-up menu.
  10. Type hosts, and then press Enter.
  11. Restart your computer.
  12. Try to connect to the iTunes Store.

If you still can't connect to the iTunes Store, your security software or firewall might be blocking the ability of iTunes to communicate with the Internet. Learn how to resolve security software issues.

Advanced iTunes Store troubleshooting - Apple Support

 

Thanks for using Apple Support Communities.
Have a nice day

Posted on Jul 15, 2015 7:27 AM

Close
andycgd

Q: when I try to update to the latest version of itunes i receive the error message 'secure link to itunes store failed' why

  • All replies
  • Helpful answers

  • by mario49,Solvedanswer

    mario49 mario49 Jul 15, 2015 7:27 AM in response to andycgd
    Community Specialists
    Jul 15, 2015 7:27 AM in response to andycgd

    Hello andycgd,

     

    After reviewing your post, it sounds like you are not able to connect to the iTunes Store when you are trying to update. I would recommend that you read these articles, they may be helpful in troubleshooting your issue.

     

    Can't connect to the iTunes Store - Apple Support

    Windows

    If you haven't been able to connect to the iTunes Store for more than a day, a software or Internet service provider (ISP) configuration issue might be blocking your access. Find out which ports and servers need to be allowed for iTunes Store access, then try the steps below.

    If there's still an issue after you try the steps above, contact your Internet service provider and confirm that these ports and servers are turned on for your network.

    The hosts file might also be the cause of the issue. Learn how to reset the hosts file back to default and how to use a FixIt to have Windows reset the hosts defaults for you.
    Some workplaces might put internal resources in the hosts file that block the iTunes Store. The FixIt doesn't work for Windows 8.

    To create a copy of your hosts file and replace it with an empty hosts file, follow the steps below:

    1. Navigate to the hosts file at C:\WINDOWS\SYSTEM32\DRIVERS\ETC.
    2. Select the hosts file. There should be a duplicate of the hosts file named "Copy of hosts" (Windows XP) or "hosts-copy" (Windows Vista, Windows 7, or Windows 8).
    3. Drag the original hosts file to your desktop.
    4. Right-click the duplicate file and choose Open. If you're prompted to choose the program you want to use to open the file, double-click Notepad.
    5. When Notepad opens, choose Edit > Select All.
    6. Choose Edit > Delete.
    7. Choose File > Save.
    8. Close Notepad.
    9. Right-click the duplicate file, and choose Rename from the pop-up menu.
    10. Type hosts, and then press Enter.
    11. Restart your computer.
    12. Try to connect to the iTunes Store.

    If you still can't connect to the iTunes Store, your security software or firewall might be blocking the ability of iTunes to communicate with the Internet. Learn how to resolve security software issues.

    Advanced iTunes Store troubleshooting - Apple Support

     

    Thanks for using Apple Support Communities.
    Have a nice day

  • by andycgd,

    andycgd andycgd Jul 17, 2015 1:16 AM in response to mario49
    Level 1 (0 points)
    Jul 17, 2015 1:16 AM in response to mario49

    HI mario49

     

    Thank you for replying to my request for assistance.

     

    It would appear that there was a problem with my ISP that was not allowing me to access the Internet correctly at that time, I tried to update iTunes a few hours later and it worked perfectly.

     

    thanks again for your help

     

    andycgd