PeterBreis0807

Q: Pages won't open document

We are getting an increased number of users all with files that refuse to open in Pages 5, particularly Pages 5.1.

 

I have gone over several of them and been unable to correct the problem, only able to open the Document.iwa sub file in the package to look at the mix of text snippets and I presume .xml.

 

Apple reportedly has also examined these and been unable to rectify them.

 

To aid some kind of resolution I ask that users who have had the problem post here, detailing the last things they did with the file and whether there is anything particular to the files that may be leading to the problem.

 

Particularly relevant would be where and how the files were last saved.

 

Are they being transferred or backed up to iCloud?

 

Are you using 3rd party syching or backup solutions like DropBox?

 

Are they being re-edited on iDevices, iWork for iCloud beta or back and forth from Word .doc?

 

Were there any preceeding warnings or difficulties of any kind with the document?

 

Or anything else you can think of.

 

Thank you,

 

Peter

Posted on Mar 19, 2014 5:37 PM

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Q: Pages won't open document

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  • by erdichia,

    erdichia erdichia Jun 21, 2015 7:51 AM in response to killcondo
    Level 1 (0 points)
    Jun 21, 2015 7:51 AM in response to killcondo

    Hey killcondo,

     

    Your best bet would be to go to an Apple Store with your Macbook and talk to someone. You can also start by looking at the support page for Yosemite. http://www.apple.com/support/osx/

  • by killcondo,

    killcondo killcondo Jun 21, 2015 8:05 AM in response to erdichia
    Level 1 (12 points)
    Desktops
    Jun 21, 2015 8:05 AM in response to erdichia

    erdichia wrote:

     

    Hey killcondo,

     

    Your best bet would be to go to an Apple Store with your Macbook and talk to someone. You can also start by looking at the support page for Yosemite. http://www.apple.com/support/osx/

    Thank you for the advice, I might just do that, although they both use Yosemite  and the support page doesn't seem to tell me much, sadly.

     

    Only seems to be an issue on the iMac although after wasting ten minutes I managed to do it somehow - can't see it being because it's old as it's a late '13 model. The MBA is new and equipped with flash and i7 so maybe just a quicker device? I dunno.

     

    Really appreciate your reply, very kind of you to advise, thanks again.

  • by manoli2,

    manoli2 manoli2 Jun 21, 2015 9:16 AM in response to killcondo
    Level 1 (8 points)
    iLife
    Jun 21, 2015 9:16 AM in response to killcondo

    Using PAGES and NUMBERS with the iCloud/iCloud Driver

     

    If you generate a „pages“ file or `numbers“ file, than this file can be stored in the folder „iCloud Drive“ of the iCloud. If you want to edit/handle this file later with an other Mac or iPad or iPhone than you can open the file with the „pages“ or „numbers“ app on the other unit. In order to use this feature you have to activate iCloud and „Handoff“ in the „system configuration“ on all used Apple units.

    You should have always the latest updates of the software in order to work  smoothly with your apps.

    Hoping, this helps.

  • by sarahfromoh,

    sarahfromoh sarahfromoh Jul 17, 2015 9:04 AM in response to PeterBreis0807
    Level 1 (0 points)
    Jul 17, 2015 9:04 AM in response to PeterBreis0807

    I have at least two Pages files that are showing the "can't be opened" message when I try opening them with Pages 5.2. When I try them with Pages 4.3 it shows a different message: "The required index.xml file is missing". Removing and replacing the file extension doesn't help.

     

    I think both files were created in Pages 4.3, though I'm not certain. I don't use iCloud, but the files were synced through Dropbox.

  • by sarahfromoh,

    sarahfromoh sarahfromoh Jul 17, 2015 12:11 PM in response to Peter Woodward
    Level 1 (0 points)
    Jul 17, 2015 12:11 PM in response to Peter Woodward

    I tried Peter's suggested fix of running the Repair Disk Permissions and it made no difference.

  • by Csound1,

    Csound1 Csound1 Jul 17, 2015 1:26 PM in response to sarahfromoh
    Level 9 (50,968 points)
    Desktops
    Jul 17, 2015 1:26 PM in response to sarahfromoh

    Welcome to the World of Pages.

  • by sdidanov,

    sdidanov sdidanov Jul 21, 2015 6:04 AM in response to PeterBreis0807
    Level 1 (0 points)
    Jul 21, 2015 6:04 AM in response to PeterBreis0807

    I get the same problem on last version of OS and pages. I think that problem began after last OSX update. Now working with pages documents from www.icloud.com and from iPhone...

  • by lmcorbett,

    lmcorbett lmcorbett Sep 1, 2015 11:44 AM in response to PeterBreis0807
    Level 1 (4 points)
    Sep 1, 2015 11:44 AM in response to PeterBreis0807

    Created a document in "notes" style on MacBook Pro with Pages. When tried to save to Cloud drive, got a warning that the document could not be saved. Obviously it was saved — just erratically.

  • by Csound1,

    Csound1 Csound1 Sep 1, 2015 11:46 AM in response to lmcorbett
    Level 9 (50,968 points)
    Desktops
    Sep 1, 2015 11:46 AM in response to lmcorbett

    What do you mean "in notes style"

     

    Is it saved as a .pages file.

  • by lmcorbett,

    lmcorbett lmcorbett Sep 1, 2015 11:53 AM in response to Csound1
    Level 1 (4 points)
    Sep 1, 2015 11:53 AM in response to Csound1

    Yes, it was saved as a .pages document. When you open a new document, you can choose portrait, landscape or "note taking." Didn't know if that might have a bearing on why the file wouldn't open.

     

    Update: After several tries I was able to open the file on my iPad, but still can't open it on the Mac.

  • by Csound1,

    Csound1 Csound1 Sep 1, 2015 11:55 AM in response to lmcorbett
    Level 9 (50,968 points)
    Desktops
    Sep 1, 2015 11:55 AM in response to lmcorbett

    What is the error message exactly.

  • by Larry Israel,

    Larry Israel Larry Israel Sep 16, 2015 11:11 AM in response to PeterBreis0807
    Level 1 (26 points)
    Mac OS X
    Sep 16, 2015 11:11 AM in response to PeterBreis0807

    My iPad was being replaced, and when I tried to connect via cable my options were to erase the iPad/set up as new or restore the iPad from a previous backup. I wanted neither. For the record, the iPad was not so damaged that it needed to be restored. It just had a glitch with WIFI.

     

    So I emailed copies of my pages files to myself via my gmail account, and then tried to open them on my MacBook Pro. I get this message: "The required index.xml file is missing."

     

    One year in with the iPad and it gets my award for biggest POC ever. You would think that these devices are from different companies who hate and try to sabotage each other, not from one company supposedly making things hum so life is easier.

  • by chels321,

    chels321 chels321 Sep 20, 2015 11:01 PM in response to PeterBreis0807
    Level 1 (0 points)
    Sep 20, 2015 11:01 PM in response to PeterBreis0807

    I've had this problem for 20 days now. I was typing up my story in one of my documents offline when suddenly a message popped up saying: Document cannot be saved offline." And I've never had this message appear on my iPad 2. Almost instantly after I pressed ok, the document seemed to glitch before it exited itself and now the preview screen has half of it covered by a black cover thing. Every time i try to open it, both offline and online it says "Document can't be opened." I'm am getting quite frustrated with this as the story I was writing up is a very special piece of writing and I probably wont be able to remember everything that has happened in my piece of writing for me to write it all down again.

     

    None of my other documents come up with this message and they all look normal with the preview screen not half covered by just black. I don't backup my things because I've never seen a reason to and the things I do on my iPad are mostly not important.

  • by Chechare,

    Chechare Chechare Sep 23, 2015 3:53 PM in response to PeterBreis0807
    Level 1 (0 points)
    Sep 23, 2015 3:53 PM in response to PeterBreis0807

    I tried changing the location of the pages file to another folder, and it opened! Already saved it into Word format.

  • by Sharon k Richards,

    Sharon k Richards Sharon k Richards Oct 4, 2015 3:44 PM in response to PeterBreis0807
    Level 1 (0 points)
    Oct 4, 2015 3:44 PM in response to PeterBreis0807

    I Can't send a wide doc in pages anymore

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