atashGooner

Q: iTunes Connect showing a blank page after signing in

iTunes Connect shows a blank page after signing in. I have tried signing in on three browsers. Safari, Chrome & Firefox. It shows a blank page on all 3.I have turned the iMac on and off and tried it again and it still shows a blank page. I have also tried loading it on a windows pc, it shows a blank page there too.

 

I then tried to load it on a macbook air running the same version of chrome as mine and it loads on that. Any idea why this might be happening?

iMac, OS X Mavericks (10.9.5)

Posted on Mar 12, 2015 10:49 PM

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Q: iTunes Connect showing a blank page after signing in

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  • by atashGooner,Solvedanswer

    atashGooner atashGooner Mar 16, 2015 4:58 AM in response to Ignatz Peterson
    Level 1 (3 points)
    Mar 16, 2015 4:58 AM in response to Ignatz Peterson

    Its working for me too.

  • by jaggu_nous,

    jaggu_nous jaggu_nous Mar 16, 2015 7:19 AM in response to atashGooner
    Level 1 (0 points)
    Mar 16, 2015 7:19 AM in response to atashGooner

    I too have a problem, when i upload the ipa file to iTunesConnect on March 12th. it was uploaded and it appeared in Prerelease tab with the status "Created", but in the Versions tab, it does not synced with the Build section, this stopped me from giving the "Submit for Review", which throws an error as "One or more errors in the Page" and now I am not able to submit my app for review.

    Please help.

  • by bvwj,

    bvwj bvwj Apr 23, 2015 6:59 AM in response to atashGooner
    Level 1 (0 points)
    Apr 23, 2015 6:59 AM in response to atashGooner

    For the last 3 days I only get a blank page after I log in.  I have tried on 5 browsers, 3 devices, 3 operating systems, and 2 networks.  I can log in with the iOS app, but that only provides statistics.  I need to upload a new app.

     

    Some HTML code is received from the server, but it renders a blank page.  Yesterday I spent 45 minutes on the phone to iTunes connect support with no luck. 

     

    Did anyone ever actually find a solution to this last time?

  • by atashGooner,

    atashGooner atashGooner Apr 23, 2015 10:42 PM in response to bvwj
    Level 1 (3 points)
    Apr 23, 2015 10:42 PM in response to bvwj

    It works fine for me now on safari 7.0.6 running mac os x 10.9.5. I don't think anyone found a solution. It started working on its own. Can you tell me what your browser console says? It might be throwing an error. That is what happened to me last time.

  • by bvwj,

    bvwj bvwj Apr 24, 2015 7:31 AM in response to atashGooner
    Level 1 (0 points)
    Apr 24, 2015 7:31 AM in response to atashGooner

    For awhile yesterday it worked for me also.  I was able to upload my app. Today the screen is blank again.  I thought yesterday that clearing the cache and history fixed the problem, but that doesn't work today.

     

    You are correct.  There are errors in the Safari Developer Console:

     

    [Error] SyntaxError: Invalid character: '\0'

      (anonymous function) (global_filters.js, line 141)

    [Error] Error: [$injector:modulerr] http://errors.angularjs.org/1.2.16/$injector/modulerr?p0=itcApp&p1=%5B%24injecto r%3Amodulerr(... deleted similar text)

      (anonymous function) (vendor.js, line 50)

      forEach ([native code], line 0)

      q (vendor.js, line 24)

      e (vendor.js, line 49)

      ac (vendor.js, line 53)

      c (vendor.js, line 34)

      $b (vendor.js, line 35)

      (anonymous function) (requireJsMain, line 83)

      execCb (require.min.js, line 5)

      check (require.min.js, line 5)

      (anonymous function) (require.min.js, line 5)

      (anonymous function) (require.min.js, line 5)

      (anonymous function) (require.min.js, line 5)

      each (require.min.js, line 5)

      emit (require.min.js, line 5)

      check (require.min.js, line 5)

      (anonymous function) (require.min.js, line 5)

      (anonymous function) (require.min.js, line 5)

      (anonymous function) (require.min.js, line 5)

      each (require.min.js, line 5)

      emit (require.min.js, line 5)

      check (require.min.js, line 5)

      enable (require.min.js, line 5)

      init (require.min.js, line 5)

      o (require.min.js, line 5)

      completeLoad (require.min.js, line 5)

      onScriptLoad (require.min.js, line 5)

  • by atashGooner,

    atashGooner atashGooner Apr 24, 2015 11:13 PM in response to bvwj
    Level 1 (3 points)
    Apr 24, 2015 11:13 PM in response to bvwj

    I saw the same in the console when the page wasn't loading. You should send the console log to Apple Support when possible

  • by AppieApployed,

    AppieApployed AppieApployed Apr 29, 2015 6:23 AM in response to atashGooner
    Level 1 (0 points)
    Apr 29, 2015 6:23 AM in response to atashGooner

    Same here. Chrome 42.0.2311.90 on Windows 7

    I'm flabbergasted that this hasn't been taken care of yet...

  • by guanrao,

    guanrao guanrao May 6, 2015 1:30 PM in response to atashGooner
    Level 1 (0 points)
    May 6, 2015 1:30 PM in response to atashGooner

    Happening right now.

     

    After signing in, shows blank page;

     

    If right click on the blank page and choose "Open in Dashboard..." and select a large screen area, and choose Add, it will show a partial webpage in a window which says "You've been signed out. Sign in to ITunes Connect."

     

    Really annoying.

  • by atashGooner,

    atashGooner atashGooner May 7, 2015 6:53 AM in response to guanrao
    Level 1 (3 points)
    May 7, 2015 6:53 AM in response to guanrao

    Have you tried contacting apple support? Send them your browser's console log. It might help. It works for me fine on Safari version 7.0.6 running on a Mac Os x 10.9.5. It does not run on chrome or any other browser

  • by bvwj,

    bvwj bvwj May 7, 2015 8:10 AM in response to atashGooner
    Level 1 (0 points)
    May 7, 2015 8:10 AM in response to atashGooner

    I have seen it work and not work in my current versions of Safari OS X, FireFox OS X, Chrome OS X, Safari iOS, and FireFox on Windows.

     

    It appears highly unlikely it is browser or OS related.  Seeing the same blank page on 5 different systems implies they all agree on how to render the code.

     

    It is a very complicated page.  It seems to me there is a corrupt support file floating around or somehow the support files load in a bad order.  When this happens the code throws errors and the page won't render.

     

    Clearing the cache and reloading the page doesn't help.  At some random point it will just start working again.  When it does start working, you assume the last thing you did fixed it.  Next time it happens I am unable to confirm the previous superstious fix reliable.

     

    The page is beautiful, but it is too complex to be reliable.  They need to scale back the effects and offer a reliable site.

     

    I have spent hours on the phone with support and offered many logs and screen shots.  They acknowledge others are having this problem, but they clearly don't have a handle on it yet.

     

    One of the most interesting browser errors I get on Firefox and Chrome is:

     

    Synchronous XMLHttpRequest on the main thread is deprecated because of its detrimental effects to the end user's experience. For more help http://xhr.spec.whatwg.org/

     

    Not sure this is the problem, but I know my end user experience is poor.

  • by thespoondog,

    thespoondog thespoondog Jul 16, 2015 4:39 PM in response to atashGooner
    Level 1 (0 points)
    Jul 16, 2015 4:39 PM in response to atashGooner

    This started happening for me today - one hour it was working and then the next hour it was not, in Firefox or Safari on Windows, nor on Safari with a Mac OSX.

     

    I cleared the cache in Safari on the Mac and it started working there.

  • by nbazzeghin,

    nbazzeghin nbazzeghin Jul 16, 2015 5:23 PM in response to thespoondog
    Level 1 (0 points)
    Jul 16, 2015 5:23 PM in response to thespoondog

    Just started happening to me too. It was working a few hours ago when I checked on something, and now nothing. Chrome/Safari on OSX and Chrome on windows 8.1

  • by sateodev,

    sateodev sateodev Jul 16, 2015 6:54 PM in response to atashGooner
    Level 1 (0 points)
    Jul 16, 2015 6:54 PM in response to atashGooner

    It's happening to me since yesterday. Just checked it again and blank page on all browsers.

    Is there anything we need to do or is it an apple thing?

  • by pdrunen,

    pdrunen pdrunen Jul 16, 2015 11:55 PM in response to atashGooner
    Level 1 (0 points)
    Jul 16, 2015 11:55 PM in response to atashGooner

    Also getting the white screen today.

  • by seansguo,

    seansguo seansguo Jul 18, 2015 7:33 AM in response to pdrunen
    Level 1 (0 points)
    Jul 18, 2015 7:33 AM in response to pdrunen

    Same thing here in Australia. Have been trying this for whole day... this is really ridiculous..

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