Martin-Skejby

Q: Remote control not working with reset Apple TV (black model)

Today my Apple TV remote control (the thin, silver one) suddenly stopped working with my Apple TV (black model). If I press the menu button the "bong" sound plays ok, but no other button makes any reaction.

 

The remote app on my iPad2 did work, however, so I used the remote app to totally reset my Apple TV, hoping that this would solve the problem.

 

Now the Apple TV starts up and shows the initial "Select language" screen, but still the remote control does not work, and because of the reset procedure the iPad2 has no connection to the Apple TV anymore.

 

Tried to hold down MENU and "left" ring on the remote control for 6 seconds, but nothing happens. Tried to replace battery, but same result - don't think the battery is the problem.

 

Observation: When I insert the battery into the remote control while the Apple TV is turned on, the white LED on the Apple TV immediately turns off. Hence the remote control must be transmitting something. The LED stays off until I press the MENU button on the remote control. Then the white LED turns on again and stays on. But still the remote control does not work with my Apple TV.

 

It is the original remote control that has always worked with the device.

 

Now, what do I do???

AppleTV 2

Posted on Feb 18, 2014 1:26 PM

Close

Q: Remote control not working with reset Apple TV (black model)

  • All replies
  • Helpful answers

Previous Page 2
  • by rkeesecker,

    rkeesecker rkeesecker Mar 21, 2015 12:45 PM in response to SeaBrzJo
    Level 1 (0 points)
    Mar 21, 2015 12:45 PM in response to SeaBrzJo

    Amen, SeaBrzJo.  Apple is oblivious to its problems, but some people say Apple support is great.  I'd like to drink what they are drinking.  My Apple TV died, none of the solutions I've been able to find work.  I'm not even getting a signal from the Apple TV device any more.  Holding down all the remote button combinations accomplished nothing.  I did not realize Roku has Amazon Prime.  That's great, because the browser built into my Samsung LED tv doesn't work streaming Amazon Prime video when I navigate to that page, and Samsung does not have an Amazon Prime app.  On my way to the store now to purchase Roku.  The only Apple product I have now is iTunes, and I use that only begrudgingly for reasons I won't go into here.

  • by Kenzooo,

    Kenzooo Kenzooo Apr 17, 2015 9:01 PM in response to cupertino_alert
    Level 1 (0 points)
    Apr 17, 2015 9:01 PM in response to cupertino_alert

    Thank you step two worked for me after step one failed to resolve the issue.   What annoys me about Apple, is that these solutions appear to live in the forums, published by users as opposed to Apple providing solutions to bugs in their software.  Because of the largely unstructured nature of the forums, often useful solutions are difficult to find.

     

    But thank you cupertino_alert, you have saved me this time. :-)

     

    Ken

  • by Chipitay,

    Chipitay Chipitay May 25, 2015 10:58 AM in response to cupertino_alert
    Level 1 (0 points)
    May 25, 2015 10:58 AM in response to cupertino_alert

    Since I unboxed my ATV, my remote control has been dead. ATV lights have never blinked or anything. I cant pass on the first menu that appear when installing ATV for the first time.

     

    Please help me!!

     

    Can it be the batteries even though i have never used it?

     

    Thank you

  • by Dans_Mix,

    Dans_Mix Dans_Mix May 31, 2015 12:20 AM in response to cupertino_alert
    Level 1 (0 points)
    May 31, 2015 12:20 AM in response to cupertino_alert

    Thank you.

    Un-pairing and pairing back up worked well.

  • by Jrrzz,

    Jrrzz Jrrzz Jul 18, 2015 10:12 PM in response to cupertino_alert
    Level 1 (0 points)
    Jul 18, 2015 10:12 PM in response to cupertino_alert

    Thanks cupertino_alert, worked on first attempt.

     

    The un-paired icon doesn't hang around long and I almost missed it - it appeared in the top LH side of my screen, it's white, almost transparent.

     

    Good luck to the rest of you experiencing this frustrating issue

  • by laura.aimee,

    laura.aimee laura.aimee Oct 11, 2015 5:25 PM in response to cupertino_alert
    Level 1 (0 points)
    Oct 11, 2015 5:25 PM in response to cupertino_alert

    THANK YOU!

  • by SteveMaverick,

    SteveMaverick SteveMaverick Dec 26, 2015 1:53 AM in response to cupertino_alert
    Level 1 (0 points)
    Dec 26, 2015 1:53 AM in response to cupertino_alert

    Unfortunately this doesn't work if your remote doesn't respond to any commands.

  • by thekirie,

    thekirie thekirie Apr 28, 2016 10:48 AM in response to cupertino_alert
    Level 1 (4 points)
    Apr 28, 2016 10:48 AM in response to cupertino_alert

    Oh My God.

     

    You are a lifesaver.

    I was having the problem, and Ianded here in the process.

     

    Thank you so much!

     

    Kirie

  • by seanoc949,

    seanoc949 seanoc949 Jun 22, 2016 6:57 AM in response to cupertino_alert
    Level 1 (8 points)
    Jun 22, 2016 6:57 AM in response to cupertino_alert

    Thanks brotha! That worked like a charm!! I was trippin out on how I was gonna get this fixed. Almost swooped up a brand new one lol✌ 

  • by LindaLeeMee,

    LindaLeeMee LindaLeeMee Sep 12, 2016 7:08 PM in response to Martin-Skejby
    Level 1 (18 points)
    Apple TV
    Sep 12, 2016 7:08 PM in response to Martin-Skejby

    My Apple TVs have you been nothing but a complete pain in my butt. In order to watch a movie with your whole family sitting on the couch waiting, you have to run back-and-forth to the computer and the AppleTV to get the setting straight over and over. I was in the hospital, and came home to find that the remotes on both my Apple TV decided to no longer function even after replacing batteries. Some options to use the remote. Which means having to sign in on my phone every time I need to pause or just volume or change to a different program or whatever. The iPhone as a remote is terrible. I am sick to death of my Apple TVs and done so over it. Getting any kind of device , as anything has to be better than this.

Previous Page 2