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Kerri-annfromab

Q: Apps won't open on Apple TV

My remote appears to be working but when I select and try to open an app (such as Netflix, YouTube or even Settings) it just freezes up and won't open. I've restarted several times, tried pairing the remote and using the remote from my phone. I can cursor through and the Apple box chimes when I click the app but then nothing happens. It takes approx 30 seconds for the screen to unfreeze but then nothing happens.

Apple TV, iOS 8.4

Posted on Jul 19, 2015 12:00 AM

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Q: Apps won't open on Apple TV

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  • by Winston Churchill,

    Winston Churchill Winston Churchill Jul 19, 2015 5:20 AM in response to Kerri-annfromab
    Level 10 (103,845 points)
    Apple TV
    Jul 19, 2015 5:20 AM in response to Kerri-annfromab

    If your problem persists get yourself a micro USB cable (sold separately), you can restore your Apple TV from iTunes:

     

    1. Remove ALL cables from Apple TV. (if you don't you will not see Apple TV in the iTunes Source List
    2. Connect the micro USB cable to the Apple TV and to your computer.
    3. Reconnect the power cable (only for Apple TV 3)
    4. Open iTunes.
    5. Select your Apple TV in the Devices list, and then click Restore.


    (You may already have a micro USB cable if you have a camera or other digital device)