WickedJargon

Q: `Apple Music` skips tracks.

After updating iTunes, Apple Music (apple's new streaming service) skips most tracks. In this screen-record video (link below), all tracks are skipped on this album, but at times, there are a couple to a few tracks that work fine. I use Apple Music in Canada. I am using Apple Music during the 3 month trial period. Someone else in my household is Apple Music too. We are each using individual trials under separate accounts, not the family Apple Music pack. They are experiencing the same issue.

 

I live in Canada using iTunes version 12.1.16 on a MacBook Pro.

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Posted on Jul 17, 2015 5:11 PM

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Q: `Apple Music` skips tracks.

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  • by Irungrond,

    Irungrond Irungrond Jul 19, 2015 2:20 AM in response to WickedJargon
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    Jul 19, 2015 2:20 AM in response to WickedJargon

    same with me I am based in the UK works fine on phone but doesnt work on any other device either win 7 or OSX, any time you try and play a track which is either cloud stored, or from apple music itself it keeps skipping them, and doesnt play anything, have logged out on all devices, restarted, restarted wifi etc and still the same. running library itself on win 7 pc, and using my laptop macbook pro 2013 to gain access to library through cloud.  On iphone 5s apple music works fine can access both icloud stored tracks and apple music

  • by aikidosensei,

    aikidosensei aikidosensei Jul 19, 2015 2:27 AM in response to Irungrond
    Level 1 (0 points)
    Jul 19, 2015 2:27 AM in response to Irungrond

    Change your DNS - it worked for me, I just changed it to Nortons for now....199.85.126.10 , however ok for short term, not good for long term Apple !

  • by mrwoodski,

    mrwoodski mrwoodski Jul 19, 2015 3:44 AM in response to WickedJargon
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    Jul 19, 2015 3:44 AM in response to WickedJargon

    This is happening to me (UK) since last update. Every cloud track I have added to My Music skips. Works OK on my iPhone and Windows PC, just the Mac is having the issue. Tried to make available offline and got error 400. Some of the tracks "info" button states the track is ineligible for icloud.

  • by thomasbhatia,

    thomasbhatia thomasbhatia Jul 19, 2015 3:44 AM in response to WickedJargon
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    Jul 19, 2015 3:44 AM in response to WickedJargon

    Was using Google's DNS, 8.8.8.8 and 8.8.4.4. Changed to Norton's DNS 199.85.126.10 and started working again.

  • by i_Mike,

    i_Mike i_Mike Jul 19, 2015 4:00 AM in response to aikidosensei
    Level 1 (4 points)
    Apple Watch
    Jul 19, 2015 4:00 AM in response to aikidosensei

    Interesting, I've been using default sky DNS'es (90.207.238.97, 90.207.238.99), I've changed them to 199.85.126.10 and it worked straight away, thanks!

    Wierd as my iphone used Sky DNS'es and the apple music still works, it's just the iTunes that's affected.

  • by J_LittleRed,

    J_LittleRed J_LittleRed Jul 19, 2015 4:56 AM in response to i_Mike
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    Jul 19, 2015 4:56 AM in response to i_Mike

    i_Mike

    I've been having the same problem for a number of days.  My ISP is Sky using the black SR102 router.  Do you know how to change the DNS on this router?  I've connected to the router and changed the pages, but can't see where to change it.

  • by leebrown2,

    leebrown2 leebrown2 Jul 19, 2015 8:45 AM in response to WickedJargon
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    Jul 19, 2015 8:45 AM in response to WickedJargon

    Apple need to sort this urgently, or they'll lose loads. I've no idea how to change my DNS. Apparently Sky one is fixed. Anyway, I'll just go back to Spotify now.

     

    LEt's hope this one is escalated and resolved soon.

  • by fintan_moloney,

    fintan_moloney fintan_moloney Jul 19, 2015 8:58 AM in response to leebrown2
    Level 1 (0 points)
    Jul 19, 2015 8:58 AM in response to leebrown2

    Same problem here in Ireland. Yesterday everything was fine now Apple Music decided to lose all my playlists and searching for songs is pointless. It just skips over every song. Maybe I should hold onto that Spotify subscription.

  • by i_Mike,

    i_Mike i_Mike Jul 19, 2015 9:33 AM in response to J_LittleRed
    Level 1 (4 points)
    Apple Watch
    Jul 19, 2015 9:33 AM in response to J_LittleRed

    You don't have to change it on the router, change it in your network setting in windows: open Network and Sharing Center (from control panel), change adapter settings (on the left hand side), right click on the connection that you're using to connect to the internet, properties, Internet protocol Version 4, enter this IP in the "Preffered DNS Server" 199.85.126.10 , hit ok, ok - and that's it, should be working straight away.

  • by J_LittleRed,

    J_LittleRed J_LittleRed Jul 19, 2015 11:57 AM in response to i_Mike
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    Jul 19, 2015 11:57 AM in response to i_Mike

    i_Mike

    Thanks very much for your reply. 

     

    I use Mac, but did the same thing (kinda) and it's working now.  Thanks again for you help.

  • by mrwoodski,

    mrwoodski mrwoodski Jul 19, 2015 12:26 PM in response to i_Mike
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    Jul 19, 2015 12:26 PM in response to i_Mike

    Thanks, changing the DNS to 199.85.126.10 worked for me as well - do not know why though, I am not PC technical - doesn't explain why the issue happened in the first place, so still needs resolution from Apple.

  • by dhenzell,

    dhenzell dhenzell Jul 19, 2015 2:26 PM in response to mrwoodski
    Level 1 (0 points)
    Jul 19, 2015 2:26 PM in response to mrwoodski

    Heh??? Go figure... changing the DNS worked for me and I have no clue why??? Skipping tracks?? Bye bye!!

  • by KaiserSoze101,

    KaiserSoze101 KaiserSoze101 Jul 19, 2015 10:58 PM in response to WickedJargon
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    Jul 19, 2015 10:58 PM in response to WickedJargon

    Same issue with me here in Ireland. Every Apple Music song I try to play/stream just skips and will not play.  I signed in and out of my Apple ID, closed iTunes, restarted my Mac, cleared the cache, turned off and on Apple Music, restarted my router, and no result. If that wasn't enough, I contacted Apple support and they told me to reinstall OS X. I went a step further and backed up all my files to an external hard drive, then cleared all the storage on my Mac and reinstalled OS X. Guess what? Nothing. I then contacted Apple support again to tell them all that didn't work and you know what they said?! Yes, that's right, send away my Macbook for repair!!! For what!!?? Because I can't stream a song!? These idiots are unbelievable. No way am I doing that! This needs to be fixed right away.

  • by fintan_moloney,

    fintan_moloney fintan_moloney Jul 20, 2015 1:06 AM in response to KaiserSoze101
    Level 1 (0 points)
    Jul 20, 2015 1:06 AM in response to KaiserSoze101

    Send your Macbook in for repair !?!? That's a funny one lol. I'm going to give the DNS idea a go a little later today and will report back if it works. Its odd as everything was fine up to Saturday now endless problems with Apple Music

  • by foranIRL,

    foranIRL foranIRL Jul 20, 2015 2:03 AM in response to KaiserSoze101
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    Jul 20, 2015 2:03 AM in response to KaiserSoze101

    also in Ireland; on Eircom; Apple Music from iTunes stopped working. But working from iPhone and iPad - using of course same Eircom WiFi

     

    On the MAC - I can use a US VPN server which updates the DNS server (based on other replies to this issue) - works perfectly.

    Also tested on a Windows machine; using a US VPN and works perfectly.

     

    Issue is iTunes and Apple's european servers.

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