vallioch

Q: apps will open but will not download to my iphone

I access  the Appstore and find the app i want but it does not give me an option to download the app only to open it  from the store.

This means i don't  actually get the app on my phone but have to go to the iTunes store every time! I want to use it!

This has only been happening for the last few days and i don't know why = can anybody help please ?

Posted on Jul 17, 2015 7:26 AM

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Q: apps will open but will not download to my iphone

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  • by sterling r,

    sterling r sterling r Jul 19, 2015 6:54 AM in response to vallioch
    Community Specialists
    Jul 19, 2015 6:54 AM in response to vallioch

    Hello vallioch,

     

    It sounds like the app appears to have downloaded to your phone because the App Store says Open, but there is no sign of the icon anywhere. I was thinking you should use Spotlight to search the phone for the app first to see if that can find it:

     

    Search with Spotlight 

    To use Spotlight, swipe down on your home screen to reveal the search field.

     

    You may also ned to quit the Settings app:

     

    Force an app to close in iOS

    1. Press the Home button two times quickly. You'll see small previews of your recently used apps.
    2. Swipe left to find the app you want to close.
    3. Swipe up on the app's preview to close it.


    When you have done that restart the device and test the issue again:

    iOS: Turning off and on (restarting) and resetting

     

    If Spotlight finds the app but you still cannot locate it on the Home Screen, then some people have had success with resetting the Home Screen layout:

     

    Reset iPhone settings

    • Reset Home Screen Layout:  Returns the built-in apps to their original layout on the Home screen.

     

    Thank you for using Apple Support Communities.