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Helpful answers
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Jul 19, 2015 6:54 AM in response to valliochby sterling r,Hello vallioch,
It sounds like the app appears to have downloaded to your phone because the App Store says Open, but there is no sign of the icon anywhere. I was thinking you should use Spotlight to search the phone for the app first to see if that can find it:
To use Spotlight, swipe down on your home screen to reveal the search field.
You may also ned to quit the Settings app:
1. Press the Home button two times quickly. You'll see small previews of your recently used apps.
2. Swipe left to find the app you want to close.
3. Swipe up on the app's preview to close it.
When you have done that restart the device and test the issue again:iOS: Turning off and on (restarting) and resetting
If Spotlight finds the app but you still cannot locate it on the Home Screen, then some people have had success with resetting the Home Screen layout:
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Reset Home Screen Layout: Returns the built-in apps to their original layout on the Home screen.
Thank you for using Apple Support Communities.
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