HT203042: Deregister iMessage on your iPhone or online

Learn about Deregister iMessage on your iPhone or online

jameskyriaco

Level 1 (1 points)

Q: your phone number is not registered with iMessage

I cannot get texts from my mother, who recently changed to a Galaxy Note 2 and also changed phone numbers. she had been using an iPhone previously. She cannot get my texts. but I receive hers.

Posted on Jul 19, 2015 3:39 PM

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by joe_7399,

joe_7399 Jul 21, 2015 12:28 PM in response to jameskyriaco
Community Specialists

Jul 21, 2015 12:28 PM in response to jameskyriaco

Hi jameskyriaco,

Welcome to the Apple Support Communities!

I understand that your mother is not receiving your text messages after moving from an iPhone to a Galaxy Note. To troubleshoot this situation, I would recommend reading over the attached article and deregister iMessage using the information provided. If you have already tried this step and the issue continues, please let me know what happens when you try to deregister iMessage.

If you can’t get text messages from an iPhone - Apple Support

Deregister and Turn Off iMessage - Apple Support

Best regards
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HT203042: Deregister iMessage on your iPhone or online

Q: your phone number is not registered with iMessage

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by joe_7399,

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