VinceCharming

Q: iPad 2 keeps crashing rebooting after ios 8 update

Since updating my iPad 2 to ios 8 I have had numerous problems with it, first thing that happened was the accesscibility features came on and would'nt turn off, had to attach to my mac and disable them in itunes, also while this was occuring the ipad 2 kept randomly rebooting, this is still occuring, I have so far done a soft reset and a hard reset, I've done a restore, I've updated to ios 8.2 and still the same things happening, this is starting to get very annoying.

 

iPad 2 was working fine until this update . .  please can anyone assist . . .

Posted on Oct 1, 2014 2:38 AM

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Q: iPad 2 keeps crashing rebooting after ios 8 update

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  • by rgs1511,

    rgs1511 rgs1511 Jun 12, 2015 3:40 AM in response to VinceCharming
    Level 1 (0 points)
    Jun 12, 2015 3:40 AM in response to VinceCharming

    Well the solution was an exchange for a new/refurbished iPad air of exactly the same spec as the failed one. I visited and Apple store and was told the red flash was an indication of a hardware failure and not a SW anomaly. The only possibility was to part exchange and get another iPad at a discounted price from new but with only a 90 day warranty! Buy a new iPad in Europe and I get a 2 year warranty. It just doesn't figure! Anyway I am addicted to the iPad and use it more than my MacBook. So it had to be done. At only a cost of time and money.

  • by Pete Kroner,

    Pete Kroner Pete Kroner Jun 12, 2015 12:29 PM in response to VinceCharming
    Level 1 (21 points)
    Desktops
    Jun 12, 2015 12:29 PM in response to VinceCharming

    Thanks... I'll keep asking at our Users Group on Thursday. No solutions as yet. Apparently it is an iPad "thing" and the sales or Apple iPads are way down because of it. Apple seems oblivious to the problem....

    Looking for "alternatives" at this point.

  • by VinceCharming,

    VinceCharming VinceCharming Jun 15, 2015 6:10 AM in response to rgs1511
    Level 1 (5 points)
    Jun 15, 2015 6:10 AM in response to rgs1511

    Hi rgs1511,

     

    sorry to hear that you've had to pay the Out of Warranty repair cost's i.e. buy a reconditioned iPad with only "90 days" cover ?

     

    With regards the Warranty in Europe, in the UK its actually

     

    Consumer Law in the United KingdomApple One-Year Limited WarrantyAppleCare Protection Plan or AppleCare+
    Claim periodEngland and Wales: 6 years from date of delivery
    Scotland: 5 years from date of delivery
    1 year from date of purchaseUp to 3 years from date of purchase for Mac or Apple display,
    Up to 2 years from date of purchase for Apple TV, iPad, iPhone or iPod

    However it's whether Apple consider it to be a fault at their end or not, in my case apparently it's wear and tear and it's nothing to do with the iOS 8 upgrade I performed, even though it was working fine before the upgrade. So just because it says in Law that we have up to 6 years to make a claim from date of delivery, it doesn't mean Apple will actually provide Warranty repairs, even if the product is only 3 years old . .  though as mentioned previously some customers have had what Apple define as Out of Warranty repairs FOC, while myself and numerous other customers not doubt have been told it will be done for a set fee.

     

    Though Apple Customer Support are presently still ignoring my request for the criteria they use to decide who pays and who doesn't, it's all very hit and miss at the moment I'm afraid.

     

    Just our of curiosity where in the world are you based to only get 90 days warranty ?

  • by VinceCharming,

    VinceCharming VinceCharming Jun 15, 2015 6:12 AM in response to Pete Kroner
    Level 1 (5 points)
    Jun 15, 2015 6:12 AM in response to Pete Kroner

    Have you tried contact the Customer Support/Services about it, maybe one of their fixes might work, or even better you might fit the criteria for a FOC Out of Warranty repair ? (Whatever the criteria is ?)

  • by VinceCharming,

    VinceCharming VinceCharming Jul 1, 2015 1:14 AM in response to VinceCharming
    Level 1 (5 points)
    Jul 1, 2015 1:14 AM in response to VinceCharming

    Well in just over 2 months it will be the anniversary of Apples release of iOS 8, the iOS that killed my iPad 2 and still Apple refuse to answer simple questions I have posed to them via email, they continue to ignore my emails or acknowledge receipt of them.

     

    My only replies thus far have been Out of Office messages when the EMIA is on holiday.

     

    It appears that if their iOS causes a hardware failure then it's your responsibility to pay for the repairs, not Apples.

     

    Very disappointed in Apple to say the least . . .there's quite a few other words going round in my head with regards Apple and their Customer Service/Support, but as this is a public forum and possibly may be read by minors or gentle folk I refuse to say them out aloud, but I'm sure if you've had similar dealings with Apple you'll know the words I wish to use.

  • by Pete Kroner,

    Pete Kroner Pete Kroner Jul 1, 2015 8:57 PM in response to rgs1511
    Level 1 (21 points)
    Desktops
    Jul 1, 2015 8:57 PM in response to rgs1511

    Smartphones seem to be replacing the iPad like devices.... Especially if they don't work anymore. There are alternatives at best buy and Costco  and at good prices...but with a good smartphone who needs the pad!

  • by VinceCharming,

    VinceCharming VinceCharming Jul 6, 2015 6:41 AM in response to VinceCharming
    Level 1 (5 points)
    Jul 6, 2015 6:41 AM in response to VinceCharming

    Still being ignored by Apple Customer Services/Support, not bad going nearly approaching a year since the release of iOS 8 the iOS update that broke my iPad 2 . . . .

  • by Pete Kroner,

    Pete Kroner Pete Kroner Jul 6, 2015 10:22 AM in response to rgs1511
    Level 1 (21 points)
    Desktops
    Jul 6, 2015 10:22 AM in response to rgs1511

    After the newest update on my iPad I'm watching the white apple of death icon on my black Screen Rebooting yet again. Will Apple ever fix this problem? Does the Samsung Galaxy have the same problem?

  • by m4dman,

    m4dman m4dman Jul 12, 2015 4:20 AM in response to VinceCharming
    Level 1 (0 points)
    Jul 12, 2015 4:20 AM in response to VinceCharming

    ios8 has also made my iPad 2 unusable, there is no way that this is a hardware issue, everyone that I know has got the very same issue. Apple need to treat their customers with some respect and just let ios7 to be installed  and stop using all as beta testers.

    yes Apple will keep the apple sheep but to build you need respect all your customer

    its all about taking responsibility and putting things right

  • by VinceCharming,

    VinceCharming VinceCharming Jul 13, 2015 3:11 AM in response to m4dman
    Level 1 (5 points)
    Jul 13, 2015 3:11 AM in response to m4dman

    m4dman,

     

    Totally agree with you, but unfortunately Apple Customer Services or Support don't  . . but hey they have other things to worry about now, they've got Stain Gate on their hands now and our problems will no doubt be forgotten about, I'm still emailing Apple EMIA' with no response's thus far to my latest batch of questions . .

     

    Might go on the Stain Gate facebook page and ask if I can post the issue's that us "iOS 8 broke my ipad" people are having in getting a proper response from Apple

  • by marcos186,

    marcos186 marcos186 Jul 17, 2015 10:30 AM in response to VinceCharming
    Level 1 (0 points)
    Jul 17, 2015 10:30 AM in response to VinceCharming

    Hello Mate:

     

    RIP to my iPad2 too, same problem you had and I reckon it was the iOS 8 as well.

     

    Won't buy an apple device anymore.

     

    Sad, quite sad here!

     

    Marcos

  • by labviso.com,

    labviso.com labviso.com Jul 20, 2015 10:49 AM in response to marcos186
    Level 1 (0 points)
    Jul 20, 2015 10:49 AM in response to marcos186

    I also experienced your problem (keep rebooting every min). Eventually, I looked into the log:

    Path:                /System/Library/PrivateFrameworks/DataMigration.framework/XPCServices/com.apple .datamigrator.xpc/com.apple.datamigrator
    Identifier:          com.apple.datamigrator

    :

    :

     

    OS Version:          iOS 8.4 (12H143)
    Report Version:      104

    :

    Exception Type:  EXC_CRASH (c)

    Exception Codes: 0x0000000000000000, 0x0000000000000000

    :

    5   MapsDataClassMigrator

    :

    :

     

    From my experience of Apps development, I believe it's the problem related to map/location data. After I turn off the Location Services (in Settings > Privacy), everything just went smoothly and perfectly!


    So, please try these:

    1. Simple Approach: go to Settings > Privacy: Turn off the Location Services. This should work in most case I think. But if it doesn't, try step 2 below:


    2. If and only if the above does not work, then: (1) plug your iPad to your computer; (2) hold down the home button + switch button for 30 seconds; (3) choose restore your iPad from iTune; (4) when it go to the screen asking IF YOU WANT TO TURN ON THE LOCATION SERVICE, select NO.


    Please let us know if the above work for you? (At least work for me perfectly)

  • by labviso.com,

    labviso.com labviso.com Jul 20, 2015 11:09 AM in response to labviso.com
    Level 1 (0 points)
    Jul 20, 2015 11:09 AM in response to labviso.com

    I think this will be an even better approach:

    (1) plug your iPad to your computer;

    (2) hold down the home button + switch button for 30 seconds;

    (3) choose restore your iPad from iTune;

    (4) set up your iPad. When it go to the screen asking IF YOU WANT TO TURN ON THE LOCATION SERVICE, select NO.

    (5) after you finish all setup, you should be able to use your iPad (at least works perfectly for me)

    (6) Go to settings > privacy.

    (7) turn ON the location services.

    (8) Click "system service" from the location services menu.

    (9) Disable all services.

    (10) Try to enable those services you think necessary ONE BY ONE. After you enable a service, open some apps, close the iPad and login again etc to make sure everything works smoothly.


    Please let us know if the above work for you? (At least works for me perfectly)

  • by VinceCharming,

    VinceCharming VinceCharming Jul 21, 2015 6:44 AM in response to marcos186
    Level 1 (5 points)
    Jul 21, 2015 6:44 AM in response to marcos186

    Marcos186,

     

    did you contact Apple Customer Support and they told you that it was a memory module ?

     

    Yes it is very very sad when like me you find there's people out there who have the same product as myself or a later version of the iPad that is also out of supposed warranty and they get there's replaced because it has a faulty home or power button for free, while people like myself or you are told we have to pay £266/£299 for an Out of Warranty repair.

     

    At the moment I'm still awaiting a response, well any response in fact from Apple Customer Support/Services with regards how they work out the criteria of who gets a FOC Out of Warranty repair and who doesn't . .  just appears at the moment its pot luck on whether you get someone at Apple who actually cares about the customer or someone who just doesn't.

     

    There's no line defined on what is FOC and what isn't ?

  • by m4dman,

    m4dman m4dman Jul 21, 2015 11:17 PM in response to labviso.com
    Level 1 (0 points)
    Jul 21, 2015 11:17 PM in response to labviso.com

    seems to work - for the moment! cheers labviso.com will keep you posted

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