HT204389: Use Siri on your iPhone, iPad, or iPod touch

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jmas95

Q: Siri on my iPhone 6 isn't working.

I have tried about everything, resetting everything, turning the phone off, turning Siri off, diction on, network settings, everything. She still doesn't work but my microphone works fine for everything else and the closest Apple Store is about 45 minutes away so I don't have time to go all the way there for them to tell me to change a setting or two on my phone I want to fix it now or know that I need a new one but so far nothing has worked and I want to make sure I try every option before I drive out there.

iPhone 6, iOS 8.4

Posted on Jul 18, 2015 2:42 PM

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Q: Siri on my iPhone 6 isn't working.

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  • by sterling r,

    sterling r sterling r Jul 20, 2015 12:50 PM in response to jmas95
    Community Specialists
    Jul 20, 2015 12:50 PM in response to jmas95

    Hi there jmas95,

     

    It sounds like Siri on your phone doesn't seem to hear you even though you have confirmed that other apps that utilize a microphone seem to work without issue despite having toggled Siri off and back on, and resetting various settings. At this point I would try backing up your phone to iTunes:


    How to erase your iOS device and then set it up as a new device or restore it from backups

    If it does, then restore your backup to either verify it still works and the software just needed reinstalled, or isolate the issue to the backup file itself. 

     

    If on the other hand it does not work at all when restored as a new device then that will isolate the issue to the hardware on the phone and require service.

     

    Thank you for using Apple Support Communities.