chrisdonals

Q: Lock icon on DCIM files.

       I am tech support. I have a user with an iPhone 6,
Model A1549. In the DCIM folder, the icon for each picture is a lock.
Additionally, the person can't copy/move those pictures from the iPhone to a
laptop.  I presume because of the lock icon, the pictures can't be
copied/moved.

   Two items my manager suggested: Does the person have
Restrictions turned on? Did the user copy the pictures from iTunes?

    What do you think I should do to fix the problem; lock
icon on DCIM files ?

iPhone 6, iOS 8.3

Posted on Jul 21, 2015 10:27 AM

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Q: Lock icon on DCIM files.

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  • Helpful answers

  • by Lawrence Finch,

    Lawrence Finch Lawrence Finch Jul 21, 2015 10:41 AM in response to chrisdonals
    Level 8 (37,864 points)
    Mac OS X
    Jul 21, 2015 10:41 AM in response to chrisdonals

    You should not be using Windows Explorer to access photos and import them. You should use the facilities provided by Windows for image management.

     

    See: Why do I see so many DCIM folders when I view the iOS Camera Roll from my computer?

    and: Copying personal photos and videos from iPhone, iPad, or iPod touch to your computer

     

    This will also be helpful: What to expect when you import edited photos from your iPhone, iPad, or iPod to your Mac or PC - Apple Support

  • by chrisdonals,

    chrisdonals chrisdonals Jul 21, 2015 7:29 PM in response to Lawrence Finch
    Level 1 (0 points)
    Jul 21, 2015 7:29 PM in response to Lawrence Finch

        Autoplay is not realistic. Most companies have Autoplay off on the computers. Additionally, we use explorer every day to move pictures from iPhones to laptops. In this case it won't work because of the lock. Please explain the lock. The lock icon is the question.

        Good try. I like the content you provided but it is not applicable to this question....Strike.

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Jul 21, 2015 7:38 PM in response to chrisdonals
    Level 9 (57,215 points)
    iPhone
    Jul 21, 2015 7:38 PM in response to chrisdonals

    chrisdonals wrote:

     

           I am tech support. I have a user with an iPhone 6,
    Model A1549. In the DCIM folder, the icon for each picture is a lock.
    Additionally, the person can't copy/move those pictures from the iPhone to a
    laptop.  I presume because of the lock icon, the pictures can't be
    copied/moved.

       Two items my manager suggested: Does the person have
    Restrictions turned on? Did the user copy the pictures from iTunes?

        What do you think I should do to fix the problem; lock
    icon on DCIM files ?

    I'm guessing since you mention Explorer, that you are referring to a Windows computer. If this is the case, if the pictures were from iTunes, they would not appear in the DCIM folder. The icon that is appearing has to do with Windows, no the phone. Restrictions on the phone should not have anything to do with what appears in Explorer. Actually, what Lawrence suggested is good, even if you don't use AutoPlay. When opening Explorer, instead of opening the phone and looking at the DCIM folder, right-click on the phone and select Import photos. That will default to the Windows Import utility and if there is an issue, it should generate an error message that may help explain the different icon.

  • by chrisdonals,

    chrisdonals chrisdonals Jul 22, 2015 5:04 PM in response to ChrisJ4203
    Level 1 (0 points)
    Jul 22, 2015 5:04 PM in response to ChrisJ4203

    It is Windows Explorer. I will right-click on the phone and select Import photos when the person w/ the iPhone is available.

    Thank you for the reply.

    As you noted; I do see that your explanation is similar to Lawrence's (ie, import photos). I appreciate the feedback.

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Jul 22, 2015 5:31 PM in response to chrisdonals
    Level 9 (57,215 points)
    iPhone
    Jul 22, 2015 5:31 PM in response to chrisdonals

    You're welcome. This has to do with a change in how Windows deals with photos now from the iPhone and the best way to handle it is with Import and not trying to copy and paste with Explorer. Not everything works well together when it comes to Apple and Microsoft, and this is one of them.

  • by nscaief,

    nscaief nscaief Aug 10, 2016 8:30 AM in response to Lawrence Finch
    Level 1 (4 points)
    Aug 10, 2016 8:30 AM in response to Lawrence Finch

    I Have this problem too, but I am using an iPhone 5s transferring to my husbands MacBook Pro. This problem has nothing to do with windows. Trying to import my pictures Ike I normally do on my computer (photos) caused his iPhoto to crash three times. Tryinh to imply with image capture shows padlocks on all the photos. The only thing I could think of is because my photos are maximized to the cloud, but that shouldn't affect because the 121 picture I want are still resident on the phone. Any ideas?