vermsumit

Q: Non saved numbers coming as Unknown on iPhone

This happened very recently that all of a sudden, any non-saved numbers on my iPhone 6 (iOS 8) are coming as unknown on my phone. It has nothing to do with the other person blocking their caller id, as it is happening with pretty much everyone. I even tested it with a friends' new number, and it still is coming as unknown. This is creating a lot of problems as i cannot call back anyone who has called me and expecting the same. Any idea how to fix this?

iPhone 6, iOS 8.4

Posted on Jul 22, 2015 6:23 AM

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Q: Non saved numbers coming as Unknown on iPhone

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  • by jeremy_v,

    jeremy_v jeremy_v Jul 24, 2015 6:29 AM in response to vermsumit
    Community Specialists
    Jul 24, 2015 6:29 AM in response to vermsumit

    Hello vermsumit,

     

    Thanks for participating in the Apple Support Communities.

     

    It looks like any numbers not saved in Contacts on your iPhone show up as "Unknown" phone numbers.

     

    I recommend troubleshooting these steps:

    Check your iPhone settings

    1. Turn airplane mode on and off. Tap Settings > Enable Airplane Mode, wait five seconds, then turn airplane mode off.

     

    Update your software

    1. Check for a carrier settings update.

     

    Remove and reinsert your SIM card

    If your iPhone has a SIM card, remove the SIM card, then reinsert it.

     

    Contact your carrier

    When you contact your carrier, check the following:

    • Your account is set up to use your iPhone.
    • There aren't any localized service outages.
    • Your account doesn't have a billing-related block.
    • Your calls don't have errors on the carrier system.

    These steps come from If you can't make or receive calls on your iPhone and can help with the issue you're seeing as well.

     

    All the best.